support specialist resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Efficient Design major (3.0 GPA) currently attending Florida State University, with 3+ years of work experience. Aiming to leverage a proven knowledge of customer communications, order processing, and sales administration skills to successfully fill the Customer Service Representative role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

  • Website Navigation
  • Inbound Customer Calls
  • Financial Transactions
  • Teller Transactions
  • Positive Rapport-Building
  • Converting Leads
  • Client Rapport-Building
  • Web Support
  • Overcoming Objections
  • Credit and Debt Card Processing
  • Persuasive Negotiations
Work History
10/2020 to 01/2021
Support Specialist Bastian Material Handling Greenfield, IN,
  • Participated in and led proactive team efforts to achieve departmental and company goals.
  • Scheduled eligibility screenings, intake and recertification appointments for program participants.
  • Offered alternative solutions where appropriate with objective of retaining customer's business.
  • Provided impromptu assistance and training to users.
  • Maintained organized filing system both hard copy and electronic.
  • Provided product documentation via email to customers requesting information.
  • Pursued everything with energy, drive and need to finish.
  • Installed and supported label printers and barcode scanners in manufacturing environment.
  • Prepared document packages for management review and execution.
  • Solved and advised staff on methods and procedures.
  • Built relationships and trust with customers through open and interactive communication.
  • Produced statistical reports for sales, marketing and management.
  • Maintained neat, clean and professional personal appearance.
  • Demonstrated financial knowledge and business acumen.
  • Troubleshooted issues, provided cost effective solutions and delivered outstanding customer service.
01/2022 to 08/2022
Customer Sales/Service Representative II Cintas Corporation Kittery, ME,
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Coded and entered Type information.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Processed payments and contracts on accounts.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Recorded all information regarding financial status of customers.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Achieved monthly goals of $Amount through effective use of Type and Type skills.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Trained new team members on scripts, company services and collection strategies.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
12/2019 to 01/2021
Customer Service Representative WALGREENS CO City, STATE,
  • Resolved customer issues and concerns with urgency and professionalism.
  • Reported all customer complaints and praise to store manager.
  • Greeted and assisted all customers in prompt, friendly and courteous manner.
  • Served as liaison between customer and various departments.
  • Maintained high rate of client retention through superior customer service.
  • Maintained neat and clean front desk and entrance area.
  • Documented all calls and authorizations with accuracy.
  • Scheduled quality appointments with customers by making outbound phone calls.
  • Memorialized all activity, through preparation of documents for customer and management.
  • Organized, prioritized and independently solved problems in fast-paced environment.
  • Assisted caller with filling out questionnaire and submitting it electronically for processing.
  • Handled confidential customer and colleague information.
  • Managed and supported Call Center processes and procedures.
  • Demonstrated excellent spelling and grammar skills.
  • Provided information about products and services, while demonstrating commitment to Customer
02/2021 to 11/2021
Customer Sales and Service Expert Extra Space Management City, STATE,
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Processed payments and applied to customer balances.
  • Worked with legal resources and recovery teams to manage default issues.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Expected in
Associate: Fine Arts
- ,
Expected in
Advance I Programming , Advanced Economics Extracurricular Activities: National Honor Society (NHS) Advanced software abilities, fluent in English, ASL certification Microsoft:
- ,
Expected in
Service. Provided great customer engagement in positive and approachable manner. PUBLIX:
Florida State University - Tallahassee, FL
Cashier Team Lead, Utilized strong decision-making skills to successfully solve customer issues. Communicated daily volume to team and assigned work to team members. Provided coaching and mentoring to peer support staff through role modeling and guidance. Submitted daily progress reports and maintained documentation. Helped guide staff through difficult and unusual situations. Maintained accounting and reconciliation of refund transactions. Handled inbound phone calls to fill-in for staff shortages. Analyzed productivity reports to achieve established goals. Maintained positive, inspiring and motivating attitude and demeanor. Demonstrated interpersonal and communication skills, both written and verbal. Maintained equipment in neat, clean and orderly fashion. Scanned product, operated cash register and tally customer purchases. Developed and maintained job proficiency, keep technical skills and knowledge up to date. Helped create and expand team's culture through innovation, collaboration, communication and purpose. Ensured sustainable handling of incidents and problems.
Expected in
A.F.A: Design Candidate
- ,
GPA: 3.0

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Resume Overview

School Attended

  • Florida State University

Job Titles Held:

  • Support Specialist
  • Customer Sales/Service Representative II
  • Customer Service Representative
  • Customer Sales and Service Expert


  • Associate
  • Advance I Programming , Advanced Economics Extracurricular Activities: National Honor Society (NHS) Advanced software abilities, fluent in English, ASL certification Microsoft
  • Service. Provided great customer engagement in positive and approachable manner. PUBLIX
  • A.F.A

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