support specialist resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Failure resolution
  • Recordkeeping skills
  • Data collection
  • Troubleshooting and diagnostics
  • Customer support needs assessment
  • Call Center Operations
  • Sensitive material handling
  • Records management systems
  • Excel spreadsheets
  • Timeline Planning and Management
  • Executive presentation development
  • Workers' compensation knowledge
  • Accounting skills
  • Data entry documentation
  • AR/AP
  • Advanced MS Office Suite knowledge
  • Account balancing reconciliation
  • Accounting support
  • 10-key proficiency
  • Microsoft
  • Report analysis
  • Scheduling and calendar management
  • Operational processes
  • [Trade] terminology
  • Report development
  • Professional and mature
  • administer training modules
  • Employee training and development
  • PeopleSoft HRMS
  • Phone call answering
  • Attendance records preparation
  • Dedicated team player
  • Data entry
  • Risk management
  • Senior leadership support
  • Account reconciliation
  • Multitasking and prioritization
  • Meticulous attention to detail
  • Customer relations
  • Training and development
  • Self-starter
  • Conflict mediation
  • HRIS applications proficient
  • Policies implementation
  • Personnel recruitment
  • Affirmative action
  • Benefits administrator
  • HR policy/procedure development
  • Workplace diversity cultivation
  • Conflict resolution tactics
  • Microsoft Office Suite
  • HR services
  • Payroll and benefits administration
  • Confidential document control
  • Benefits administration
  • Complex problem-solving
  • HR information systems
  • Employee relations
  • Staff training and development
  • Talent acquisition
  • Time and labor control
  • Invoice processing
  • Financial Auditing
  • Variance reviewing
  • Report preparation
  • File management
  • Month-end documentation
  • Account evaluation
  • Internal controls and audits
  • Bookkeeping operations
  • GL reconciliation
  • AR and AP expertise
  • Financial reporting
  • Expense account management
  • Cash Flow analysis
12/2017 to Current Support Specialist Adp | Trenton, NJ,
  • Gathered, organized and validated [Type] data.
  • Completed daily data entry of [Type] information.
  • Maintained records for [Type] and [Type] areas.
  • Provided diverse assistance to [Job title]s and [Job title]s.
  • Administered product training to all partners, stakeholders and support team, keep everyone updated on operational requirements.
  • Solved diverse routine and complex problems independently by applying [Type] and [Type] processes.
  • Developed and updated tracking files using [Software].
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Auditioned and interviewed performers to match attributes to specific roles and increased available acting talent pools.
  • Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Contacted job applicants to inform of application status.
  • Prepared and submitted listing of qualified applicants to [Job title] for review and coordinated next-phase interviews with management team and potential candidate.
  • Monitored student academic progress to identify potential at-risk status.
  • Liaised with admissions representatives to foster seamless transition between enrollment and student support.
  • Created and implemented identification and intervention plans to capture non-engaged students.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collected, evaluated and stored documents securely in permanent records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Completed [Type] registration for [Number] students accurately and efficiently.
  • Documented new [Type] and [Type] data.
  • Complied with established [Type] procedures and [Type] legal requirements by [Action] and [Action].
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Managed [Type] record database using [Software], keeping all information confidential in accordance with federal privacy laws
  • Collaborated effectively with [Job title] and other personnel to process [Type] paperwork and direct to appropriate departments.
  • Independently reviewed, processed and issued over [Number] application requests for [Type], [Type] and [Type] registration per [Timeframe].
  • Enhanced [Type] operations by realigning procedures with changing trends in education.
  • Exceeded customer satisfaction by finding creative solutions to problems.
08/2016 to 12/2017 Accounting Technician III State Of North Carolina | Sparta, NC,
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Compiled general ledger entries on short schedule with near-perfect accuracy.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Managed over [Number] accounts worth over $[Amount] with accuracy in [Software].
  • Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Coded invoices and other records to maintain organized and accurate records.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Balanced reports and batch summaries to submit for approval.
  • Evaluated expense reports for accuracy and adherence to company policies.
01/2012 to 08/2017 Human Resources Specialist III State Of Delaware | Laurel, DE,
  • Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Guided department managers on hiring practices, salary ranges and position request forms.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Provided insight regarding job duties to optimize productivity.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Managed [Number] employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Managed recurring HR processes.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to [Department] and develop [Type] policies.
  • Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Collaborated with human resources team members to devise and deploy employee relations strategies.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Supported [Timeframe] performance assessments through leadership collaboration to drive consistency and procedural compliance.
Education and Training
Expected in 2010 to to Associate of Science | ACCOUNTING UNIVERSITY oF PHOENIX, , GPA:
Expected in 2015 to to Bachelor of Science | ACCOUNTING UNIVERSITY oF PHOENIX, , GPA:
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
  • Created highly effective new [Program] that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%

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Resume Overview

School Attended


Job Titles Held:

  • Support Specialist
  • Accounting Technician III
  • Human Resources Specialist III


  • Associate of Science
  • Bachelor of Science

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