support specialist resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Organized
  • Time management
  • Adaptive team player
  • Dependable and reliable
  • Excellent multi-tasker
Education and Training
Norfolk Senior High School Norfolk, NE, Expected in 01/1996 High School Diploma : - GPA :
Axalta Coating Systems Ltd - Support Specialist
Evansville, IN, 12/2015 - 11/2019
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Cross-trained in the department to assist other Registration clerks during staff member absences.
Abc Fine Wine - Manager-in-Training
Lake City, FL, 06/2015 - 12/2015
  • Ran daily reports to assess performance and make proactive adjustments.
  • Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Met with each associate to establish realistic monthly sales goals.
  • Led staff meetings for team of 20 to communicate goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Circle K Stores, Inc. - ASST MANAGER
Cincinnati, OH, 09/2014 - 09/2015
  • Evaluated employee performance and developed improvement plans.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Planned and prepared workflow schedules, delegating tasks for 25-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project future demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Imperial Parking Corporation - Manager
Boston, MA, 06/1999 - 10/2013
workflowsablished, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
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    Resume Overview

    School Attended

    • Norfolk Senior High School

    Job Titles Held:

    • Support Specialist
    • Manager-in-Training
    • Manager


    • High School Diploma

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