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Support Specialist Resume Example

Resume Score: 90%

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SUPPORT SPECIALIST
Summary

Seeking a position as a customer service specialist. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Highlights

  • CPR and First Aid Certified
  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Knowledge of Quickbooks and Microsoft Office
  • Care & Compliance certified



  • Works well under pressure
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Upbeat, outgoing and positive
Accomplishments

  • Served as Jane Iredale product line expert.
  • Designed and implemented a special art project for Javita Coffee.
  • Increased annual revenue for 2 consecutive years.

Living Assistance 

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Documentation 

Ensured charting accuracy through precise documentation.  

Clinical Skills 

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. 


Recruited and organized groups of high school volunteers to collect Christmas gifts, school supplies and personal hygiene items for the annual Samaritan's Purse Project. Provided leadership to the high school volunteers as they worked on this project, in conjunction with adult volunteers from Ocean Hills Church in San Juan Capistrano. 2009 - 2013


Participated in annual missionary trips to Costa Rica to serve individuals in the undeveloped areas of this country. Contributed by coordinating the various groups of volunteers to take on projects which included but were not limited to: construction work to provide local families with a playground, skate park, and training the youth in various sports activities. 2010 - 2014

Experience
Support Specialist08/2014 - 07/2015AYA LivingOceanside, CA
  • Assisted in functional skills training and maintenance for individuals aspiring to be selfsustained. Support individual in personal care, money management, cooking, cleaning, independent recreation, shopping, menu planning, personal care, self advocacy, and community safety.
Receptionist/Sales associate05/2012 - 04/2014Ego SalonDana Point, CA
  • Organizing appointments, salon, and catering to customer needs. Assisting manager, salon stylists, and accomplishing store goals Maintaining neat and clean environment.
Sales Associate09/2011 - 03/2012All Saints SpitalfieldsSeattle, WA
  • Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency.
Barista and Cashier07/2010 - 01/2011Gloria Jeans Coffee ShopMission Viejo, CA
  • Managed morning rush of over 200 customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Weighed, ground and packed coffee per customer orders. Correctly followed all health, safety and sanitation guidelines. Maintained calm demeanor during high-volume periods and special events.
Assistant Manager, Receptionist11/2010 - 09/2011Naturopathic Center for WellnessMission Viejo, CA
  • Greeted and assisted doctor and customer needs. Administrative office duties including filing, insurance billing, and appointment schedules. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Directed patient flow during practice hours, minimizing patient wait time. Ensured HIPAA compliance.
Server/hostess/Cashier and Pantry02/2007 - 06/2012Marie CalendarsSan Juan Capistrano, CA
  • Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Managed preparation and presentation of the desserts for all catered events. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment. Suggested additional items to customers, as appropriate, to increase restaurant sales.
Education
June 2009Capistrano Valley High SchoolMission Viejo, CA
GED:Mira Costa - Psychology Oceanside, CA, US

Currently attending online coarses.

Skills

Administrative, Assistant Manager, Fine Dining, billing, cooking, Customer Service, filing, insurance, leadership, Office, Organizing, Quickbooks, Safety, Health, Graphic Design

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Resume Overview

Companies Worked For:

  • AYA Living
  • Ego Salon
  • All Saints Spitalfields
  • Gloria Jeans Coffee Shop
  • Naturopathic Center for Wellness
  • Marie Calendars

School Attended

  • Capistrano Valley High School
  • Mira Costa

Job Titles Held:

  • Support Specialist
  • Receptionist/Sales associate
  • Sales Associate
  • Barista and Cashier
  • Assistant Manager, Receptionist
  • Server/hostess/Cashier and Pantry

Degrees

  • June 2009 Capistrano Valley High School
    GED : Mira Costa - Psychology

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