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Support Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
I am looking for a position to utilize my exceptional organizational abilities with strong attention to detail. I am a dedicated and highly motivated team player with a positive outlook. I have excellent written and verbal communication skills, as well as remarkable ability to multi-task to meet deadlines. I am proficient with various software programs, processing transaction, and fluent in law office technology software.
Highlights
  • Case Management Software (Amicus Attorney/Time)
  • Time & Billing Software (Timeslips/PC Law)
  • Scanning & Optical Character Recognition Software
  • Litigation Presentation Software
  • Bankruptcy Software
  • Leveraging the Internet
  • Microsoft Office
  • Electronic Reference
  • Lexis-Nexis Academic
  • West Law
  • Family Law Software
Skills and Accomplishments
Accounts payable and receivable, data entry, customer service, administrative technology, record maintenance, multi-tasking, loan processing, underwriting, collections, research, memorandum drafting Certification in FinPlan, Certification in Microsoft Software
Experience
2004 to Current Support Specialist Myhr Partner | Breinigsville, PA,
  • Create and complete daily service orders for company's technicians
  • Generate daily service center productivity report
  • Order, monitor, and invoice product parts for outside vendors
  • Maintain accounts payable and receivable between the outside vendors and Home Office
  • Respond to store inquiries regarding status of service calls and products at Service Center level
  • Maintain files for both current and archived information
09/2001 to 09/2003 Residential Mortgage Loan Processor Tomkins Vist Bank | Brockport, NY,
  • Responsible for processing and underwriting "streamline" home mortgage loans
  • Point of contact for external and internal customers during loan approval process
  • Used Mobius reporting to qualify customers mortgage loans
  • Reprocessed loans as necessary at closing
  • Mentored new loan processors
02/2000 to 09/2001 Retail Collector Southwest Credit Group | Laredo, TX,
  • Coordinated payments for delinquent loan accounts
  • Analyzed customer credit reports to determine repayment terms
  • Documented all information regarding collection efforts on overdue accounts
  • Employed "skip trace" strategies to locate most recent customer contact information
03/1999 to 02/2000 Collection Agent Fifth Third Bank | City, STATE,
  • Resolved mortgage disputes, settlements, and vehicle loans
  • Analyzed credit bureau information, bank statements, and third-party vendor services
  • Coordinated release forms for repossessed vehicles
Education
Expected in August 2012 Associate of Applied Business | University of Cincinnati, Clermont, GPA: GPA: 3.5
American Bar Association approved program GPA: 3.5
Expected in August 2012 | Paralegal Internship The Herking Law Firm, Cincinnati, Ohio GPA:
  • Drafted motions for pending cases
  • Researched legal matters and drafted memorandums
  • Accompanied attorney to court hearings
  • Interviewed clients, process fee agreements, copied pertinent documents for files
  • Tracked client conflicts

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Resume Strength

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Resume Overview

School Attended
  • University of Cincinnati
  • The Herking Law Firm
Job Titles Held:
  • Support Specialist
  • Residential Mortgage Loan Processor
  • Retail Collector
  • Collection Agent
Degrees
  • Associate of Applied Business