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Support Services Specialist Resume Example

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SUPPORT SERVICES SPECIALIST
Summary

Talented Support Services Specialist, highly effective at incorporating creative leadership skills to achieve business objectives. Adept at directing projects to improve efficiency while meeting deadlines and budget requirements.

Experienced in 6S, Knowledgeable in Emerson's, product, processes, and policies, with a strong will and desire to succeed. Safety minded, and knowledgeable in Emerson's Safety Goals, beliefs and values. A Safety Leader with a strong lead by example mentality.

History of efficiently organizing classes, supplies and equipment for training courses. Well-coordinated and forward-thinking with an flexible approach and top communication and planning abilities.

Experienced in office management and support. Skilled in handling new hire paperwork, training new hires, managing employee files and screening potential employees. Adaptable and always willing to go the extra mile. Respected by co-workers and leaders, honest, fair, compassionate and consistent. Considerable employee relations experience from a wide range of functions and positions, in both, community and work related activities.

Skills
  • Program coordination
  • Quality improvements.
  • Document management
  • Team building
  • MS Office
  • Administrative support
  • Conflict resolution
  • Process improvement
  • Goal-oriented
  • Processes and procedures
  • Mentoring and coaching
  • Issue and conflict resolution
  • Public speaking
  • Complaint resolution
  • Inbound and outbound calling
  • Personnel training and development
  • Time management
  • Office equipment proficiency
  • Courteous demeanor
  • Dependable and reliable
  • Inventory control procedures
  • Strong organization skills
  • Strong communication skills
  • Organizational strengths
  • Staff training and development
  • Detail-oriented
  • Effective team player
  • Adaptive team player
  • Cheerful and energetic
  • Resolution-oriented
  • Human Resources
  • Program support
  • Materials organization
  • Multimedia development
  • Employee training
  • Classroom experience
  • ISO Trained
  • 6S Trained
  • New Hire Orientation Trainer
  • Training program development
  • Video instruction
  • Training manuals and materials
  • Employee performance assessment
  • Orientation procedures
  • Team-building activities
Experience
Support Services Specialist | 12/2005 to CurrentEmerson - Rushville, IN
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Prepared custom training course materials and presentations covering Temporary Orientation.
  • Arranged travel and accommodations for trainers and participants.
  • Planned, implemented, and conducted training for Production employees.
  • Helped with administering budgets, preparing facilities and organizing equipment.
  • Organized handbook and course documentation for participants.
  • Developed and implemented training in First Aid procedures.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Maintained workflow by monitoring the steps of processes and observed equipment and personnel.
  • Documented and submitted employee attendance and work hours.
  • Assisted machine operators with completing, inspecting and transporting finished pieces.
  • Provided employee coaching and employment decisions.
  • Placed orders for new parts and materials for 6S improvements in operations.
  • Maintained quality service by establishing and enforcing organization standards.
  • Determined areas in need of improvement and managed resolutions.
  • Experience in all areas of manufacturing, safety, inventory control and process implementation.
  • Ensured operation of all equipment by calling for repairs and evaluating new equipment.
  • Noted equipment problems and requested maintenance support to minimize downtime.
  • Directed safety/training meetings and checked team compliance with protective equipment and behavioral practices.
  • Met with supervisors and business leaders to plan and guide workflow and operations.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Quality & Safety guidelines to keep products within tight tolerances.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Established solid working relationships with peers, Managers, Supervisors and Hourly Employees through effective communication, honesty and people skills.
  • Trained newly hired employees on HR Policies, Production Procedures, Quality Policies and Safely Policies and created training certifications for all stations.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
  • Trained and evaluated employees in the manufacturing industry.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Coordinated schedules and oversaw work of 6S project and weekend work.
Head Start Teacher | 01/1997 to 01/2005Community Care Head Start - Liberty, IN
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Supervised up to 30 children on field trips to local parks, fire stations and zoos.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized learning activities for classroom of 15 students to teach daily living skills.
  • Inventoried classroom supplies and budgeted for new educational tools to enhance learning.
  • Developed lesson plans for classroom of 15 students to teach required educational elements.
  • Inventoried classroom supplies and budgeted for new tools to enhance learning.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Promoted good behaviors by using positive reinforcement methods.
  • Kept records of over 30 students' progress, detailing behavioral, emotional, academic and social growth.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 3-5 year-old students.
  • Implemented relaxation time into daily teaching routines, resulting in better behavior and cooperation.
  • Organized and led activities to promote physical, mental and social development.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Made healthy, well-balanced breakfasts and lunches for 60 children.
  • Planned, budgeted for and executed many trips to different locations.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Early Childhood Summer Program Director | 06/1997 to 09/2000Community Care Head Start - Liberty, IN
  • Recruited well-qualified candidates to fill vacancies and offer clients unparalleled care.
  • Directed daily operations of program responsible for more than 30 individuals.
  • Recruited, trained and oversaw lay teachers and volunteers to support program operations.
  • Supervised nursery staff in care of infants, toddlers and pre-school aged children.
  • Selected, adapted and wrote curricula and lesson plans to meet individual classroom requirements.
  • Tailored instruction to provide access and inclusion for children with special learning needs.
  • Maintained safety and security of all children involved in program.
  • Created agenda, materials and communications for team meetings.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Achieved mutual agreements and cleared up miscommunication's by working with all parties to reach win-win solutions.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
Activities Assistant | 06/1993 to 06/1997Cedar Springs Care Center MRDD - New Paris, OH
  • Maintained adequate supplies to meet activities needs.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
  • Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
  • Organized and lead 30 minute activities for groups of up to 10.
  • Adjusted activity plans to better engage users of differing ability or interest levels.
  • Set up decorations, equipment and food service stands for various entertainment activities.
  • Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
  • Protected safety of every person enjoying recreational activities at Cedar Springs by enforcing disciplined and consistent policies.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Updated facility schedule and related records.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Kept activities spaces organized, clean and tidy.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Mediated conflicts between campers by intervening and asking thought provoking questions.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Advertised for upcoming events to promote engagement and involvement.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Education and Training
Ivy Tech Community College of Indiana - - Richmond, iN | Associate of Applied ScienceEarly Childhood Education, 05/2003
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Resume Overview

Companies Worked For:

  • Emerson
  • Community Care Head Start
  • Cedar Springs Care Center MRDD

School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Support Services Specialist
  • Head Start Teacher
  • Early Childhood Summer Program Director
  • Activities Assistant

Degrees

  • Ivy Tech Community College of Indiana - Richmond, iN | Associate of Applied Science

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