Support Services Specialist Resume Example

Salary: $42,969 per Year

Job Type: 40 Hours per week, Full time

Supervisor: Doug Murchison (404-828-5270), May contact

SKILLED IN OPERATION AND UTILIZATION OF MAIL CENTER COMPUTERS, REPRODUCTION, SCANNING AND IMAGING EQUIPMENT.

• Knowledgeable in ADP hardware and software used in unit. Handle inserting equipment, reproduction, scanning and mail equipment utilized by the HEC including Pitney Bowes operating systems, Digital Bowes meter mails, Pitney Bowes Paragon Mail Management System, "smart” production printer, OpenX Multi-purpose Extractor; imaging equipment, and Xerox reproduction equipment.
• Prioritize veteran cases daily by gathering and completing documents for scanning into HEC automated software ensuring information is entered properly.
• Coordinate and integrate work activities and resources of several organizational projects.
• Operated and Maintained reproduction equipment and Performed minor repairs to reduce down time of equipment.
• EXPERIENCED WITH, AND KNOWLEDGEABLE OF COMPUTER SOFTWARE PROGRAMS utilized at Health Eligibility Center and DHCP.
• Highly proficient in Windows and Microsoft Word, Excel, PowerPoint, Publisher.
• Utilize Excel database applications for organizational tracking and reporting purposes.
• Use computer programs to access, create, edit, print, send, retrieve, or manipulate data, files and other information.
• Enter information in Excel databases for contacting services managed by mail and imaging.
• ANALYZE AND RESOLVE PROBLEMS INVOLVING CUSTOMER SERVICE.
• ABLE TO SEARCH FOR PRECEDENT MATERIALS WHEN NEEDED.
• Find alternative sources of information for resolution of conflicts.
• Answer inquires and participate in Business Service Division Gallup committee to resolve errors and issues in order to improve procedures.
• Perform service calls for mail and imaging equipment.
• PROCUREMENT.
• Independently prepare purchase orders; purchase supplies for mail and imaging department and retain purchase order records.
• Verify invoices for payment.
• Follow up with Lead Procurement Tech, and Accounting Technician on delinquencies with material ordered and delivered to HEC.
• Ensured annual Funds added to Mail & Imaging Equipment.
• Serve as liaison for purchase of equipment through Budget and Finance.
• Serves as COR (Contracting Officer's Representative) for contracts.
• Property custodian for mailroom to maintain accountability of equipment.
• EFFECTIVELY COMMUNICATE IN WRITING.
• Prepare variety of reports, correspondence, memoranda, briefs and e-mail.
• Review to verify completeness, correctness, consistency, compliance and authenticity.
• Use correct English grammar, punctuation, and spelling; express information, facts and ideas in concise and organized manner; include technical material that is appropriate for intended audience.
• Understand and comply with instructions which are sometimes complex.
• ADMINISTRATIVE FUNCTIONS: Provided customer support.
• Maintain agency mail suspense files and filing system for monthly reports, UPS receipts.
• Arranged for retrieval of incoming and outgoing packages.
• Experience prioritizing tasks and workload.
• Organize M&I supply and file room daily.
• Establish program objectives performance goals and to assess progress toward their achievement.
• Research, gather and analyze information from various departments including Quality Control for Enrollment Eligibility Division (EED) and Income Verification Department (IVD).
• Coordinated with supervisor to assist and direct mailroom operations.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

• Salary: $478 /month Job Type: 16 Hours per week Supervisor, MSG Jameria Doyle, Phone: 404-245-9523, Please do not contact KNOWLEDGE OF COMPUTER SOFTWARE PROGRAMS.
• Used Microsoft Word, Power Point and Excel to compile information and prepare reports, graphs, and charts on bed occupancy, staffing, dental health, medical care form from civilian sources, and professional activities.
• Prepared, coded, and transmitted clinical record cover sheets.
• Collected, maintained, prepared, and analyzed Medical Expense and Performance Reporting Systems (MEPRS) data.
• Performed various travel functions.
• Utilized Defense Travel System (DTS).
• ADMINISTRATIVE FUNCTIONS: Coordinated release of information functions.
• Prepared health record copies and abstracts.
• Verified patient eligibility.
• Prepared financial statements and subsistence stock records.
• Screened medical records to gather data for medical audits.
• Prepared, filed, safeguarded, transferred, and retired health records.
• Maintained patient locator hard suspense files.
• Monitored unit personnel management roster to ensure correct assignment of personnel resources.
• Performed over 40 hours of ICD - 9 CM.
• COMMUNICATION: Prepared oral and written reports.
• Prepared patient related correspondence and special orders for patient assignment, reassignment, and Aeromedical evacuation.
• Coordinated and prepared forms.
• Identified and processed line of duty determinations.
• Transcribed daily information onto spreadsheet charts.
• Transcribed physicians' orders, and prepared requests for diagnostic tests, consultations, and referrals.
• Performed functions to admit, discharge, and transfer patients.
• Identified, coordinated, and processed medical conditions requiring Medical Evaluation Board (MEB) proceedings.
• Mentored non-commissioned officers in maintenance of Radiological equipment
• Coordinated with leadership to verify support for deployment and redeployment operations.
• Identified new methods to optimize medical records management.
• Reviewed charts and flagged incomplete or inaccurate information.