Support Services Specialist Team Leader with 9 years of experience providing administrative services for VHA Member services in processing and mailing veterans applications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong understanding of operations and procedures to effectively manage a team to meet customer expectations internally and externally. Competent in gathering and reviewing information to evaluate quality and reliability of different products, processes and procedures. Devoted to completing in-depth reviews and proposing strategic solutions. Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Organizational Performance Analysis: As a Support Services Specialist for VHA Member Services, led the Mail Processing Improvement initiative….
Written Communications: Prepared a variety of reports, correspondence, memoranda, briefs and e-mail. Understand and comply with instructions which are sometimes complex.
Policies & Procedures: Created 10 Standard Operating Procedures (SOP) and policies to standardize the process for veterans' correspondences
Customer Service: Provide customer service; respond to customer inquiries; relate well to people of all ages, from varied backgrounds. Develop and maintain effective working relationships with stakeholders and coworkers.
Information Management: ● Created manuals including training manuals and related materials. Implemented effective record storage methods.
Contracting Officer Representative, 2015, FAITAS,
Project Management Program, 2019
Salary: $42,969 per Year
Job Type: 40 Hours per week, Full time
Supervisor: Doug Murchison (404-828-5270), May contact
SKILLED IN OPERATION AND UTILIZATION OF MAIL CENTER COMPUTERS, REPRODUCTION, SCANNING AND IMAGING EQUIPMENT.
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