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Support Services Specialist Resume Example

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SUPPORT SERVICES SPECIALIST
Summary

Skilled, driven Administrative professional proudly offering over 29 years of understanding of Responsible program support assistance, adept at mentoring junior team members, coordinating programs and leading independent projects. Capable of reviewing and improving office processes to reduce errors, waste and inefficiencies. Advanced skills in various software.

Skills
  • Administrative support
  • Customer satisfaction
  • Mail sorting
  • Team assistance
  • Database management
  • Processing mail
  • Handling payments
  • Verbal and writing communication
  • Office management
  • File management
Experience
Bcfs | Remote , MSSupport Services Specialist01/2013 - Current
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Set up and maintained physical and electronic filing systems.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Supported by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
  • Compiled all data and created reports and spreadsheets for use by all department.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
  • Compiled various kinds of data and created reports and spreadsheets for use by administrative department.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Function as Government Purchase card holder, post all expenses, close bank balance posted, AP account, reconcile.
    Maintain, compile all quarterly data for reports.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Monitor internal and external entry connections for security concerns ans access attempts.
  • Perform overflow support to the Chief of Staff, as well as other executives as needed.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Requisitioned office supplies, assisted in payroll, performed record keeping and tracked time cards for all departmental office employees.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
Department Of The Interior | Juneau , AKOffice Automation Assistant07/2007 - 08/2013
  • Provided expert clerical assistance in managing documents, correspondence and permanent records.
  • Operated mail processing equipment and manually sorted mail.
  • Tracked key administrative and operational data with various software.
  • Monitored internal and external connections for security concerns and access attempts.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Input data into [Type] database system for all applicable customers and conducted follow-up on all cases recorded within [Number] hours.
  • Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.
  • Maintained personnel records, including applications, performance reports, payroll records, and medical files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided product shipment logistical support and quality control by coordinating with vendors resulting in increased revenue.
  • Liaised between internal and external stakeholders, providing updated project status and performance reports.
  • Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Guided administrative and professional staff through computer and software problems.
  • Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job Title]s.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Supported [Job title] by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
  • Delivered mail to residents and business within assigned area.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Hyatt Hotels Corp. | Boston , MAMedical Data Entry Specialist01/2000 - 02/2007
  • Reviewed Medical Support documents and Line of duty source documents to locate required data for entry.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Compiled statistical information for special reports.
  • Transferred completed work to healthcare support Pre-Authorization teams for review and approval.
  • Accelerated paperwork processing 50% by developing more effective filing system.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Compiled and documented statistical information for [Type] reports.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Obtained scanned records and uploaded into company databases.
  • Reduced physical document storage 100% by scanning and eliminating outdated records.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
Caci International Inc. | Annapolis Junction , MDProcurement Clerk01/1990 - 01/1994

Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50% in one year.

  • Improved operations by working with team members and customers to find workable solutions.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Developed and continuously improved digital filing and document management protocols.
  • Authorized payments for purchases and kept information accessible by sorting and filing documents.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Coordinated with suppliers to resolve performance related issues.
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
  • Analyzed customer needs and accordingly developed procurement requirements.
  • Collaborated with newly acquired and existing suppliers on various types of RFX's.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
Education and Training
Milwaukee Area Technical College | City, StateGED05/2016
Milwaukee Area Technical College | City, StateAssociate of Arts in Cosmetology Education06/2018
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How this resume score could be improved?

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Resume Overview

School Attended

  • Milwaukee Area Technical College

Job Titles Held:

  • Support Services Specialist
  • Office Automation Assistant
  • Medical Data Entry Specialist
  • Procurement Clerk

Degrees

  • GED
    Associate of Arts in Cosmetology Education

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