Support Services Specialist Resume Example

• Provided expert clerical assistance in managing documents, correspondence and permanent records.
• Operated mail processing equipment and manually sorted mail.
• Tracked key administrative and operational data with various software.
• Monitored internal and external connections for security concerns and access attempts.
• Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
• Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
• Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
• Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
• Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
• Input data into [Type] database system for all applicable customers and conducted follow-up on all cases recorded within [Number] hours.
• Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.
• Maintained personnel records, including applications, performance reports, payroll records, and medical files.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided product shipment logistical support and quality control by coordinating with vendors resulting in increased revenue.
• Liaised between internal and external stakeholders, providing updated project status and performance reports.
• Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
• Guided administrative and professional staff through computer and software problems.
• Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
• Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job Title]s.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Served as central point of contact for all outside vendors needing to gain access to building.
• Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
• Supervised set up of conference rooms for corporate meetings and other events.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Supported [Job title] by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
• Delivered mail to residents and business within assigned area.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.

• Reviewed Medical Support documents and Line of duty source documents to locate required data for entry.
• Maintained records by creating monthly reports, closing terminated records and performing chart audits.
• Compiled statistical information for special reports.
• Transferred completed work to healthcare support Pre-Authorization teams for review and approval.
• Accelerated paperwork processing 50% by developing more effective filing system.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Identified and corrected data entry errors to prevent duplication across systems.
• Adhered to strict data confidentiality policies to prevent information leakage.
• Compiled and documented statistical information for [Type] reports.
• Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
• Obtained scanned records and uploaded into company databases.
• Reduced physical document storage 100% by scanning and eliminating outdated records.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.

Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50% in one year.

• Improved operations by working with team members and customers to find workable solutions.
• Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
• Consistently responded to customer service emails within standard window for optimal response.
• Oversaw invoicing and billing functions, achieving consistent and accurate payments.
• Developed and continuously improved digital filing and document management protocols.
• Authorized payments for purchases and kept information accessible by sorting and filing documents.
• Managed monthly purchase order shipments by deadline and cancellation dates.
• Coordinated with suppliers to resolve performance related issues.
• Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
• Analyzed customer needs and accordingly developed procurement requirements.
• Collaborated with newly acquired and existing suppliers on various types of RFX's.
• Sought out and evaluated vendors, negotiated prices and completed contracts.