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Support Services Specialist Resume Example

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SUPPORT SERVICES SPECIALIST
Professional Summary
Work History
Department Of Defense- Support Services Specialist
Fort Stewart , GA12/2013 - Current
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Educated potential participants on available services and processes to engage in program
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result]
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
  • Evaluated quality problems and performed [Action] to identify and resolve issues
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Sorted product and provided expertise on non-conforming product requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
  • Presented metric reporting and [Timeframe] account reviews to [Type] team and clients
  • Created positioning and key messages to differentiate business solutions and products in market
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Collaborated with [Type] department on operational support tasks to model importance of group goals
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Developed team communications and information for [Type] meetings
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Improved quality processes for increased efficiency and effectiveness
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Developed standard operating procedures and document workflows for current and future process steps
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Coordinated with [Type] team in developing project plans for prioritized initiatives
Department Of Veterans Affairs- Office Automation Assistant
Great Falls , MT12/2011 - 12/2013
  • Automated office administrative work, including time and attendance, correspondence and budgeting
  • Completed general clerical work such as photocopying, document scanning and collating
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses
  • Updated tracking spreadsheets with latest [Type] and [Type] information
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Created and implemented standard operating procedures for records handling
  • Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by [Number]%
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Assisted coworkers and staff members with special tasks on daily basis
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Liaised between clients and vendors and maintained effective lines of communication
  • Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Recorded expenses and maintained accounting records in [Software]
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification
Schlumberger Ltd.- Procurement Specialist
Fort Morgan , CO10/1994 - 06/1998
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
  • Determined feasibility of proposed procurement actions by performing market research
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Developed team communications and information for [Type] meetings
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Developed standard operating procedures and document workflows for current and future process steps
  • Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
  • Sorted product and provided expertise on non-conforming product requirements
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result]
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
Skills
  • System administration
  • 10-Key data entry
  • Payroll and budgeting
  • Workplace safety
  • Program leadership
  • Customer service
  • Investigation documentation
  • Mail handling
  • Problem resolution
  • Credit card processing
  • Shipment preparation
  • Product inspections
  • Stockroom organization
  • Data file tranferring
  • Self-motivated
  • Audio translation service
  • Report generation
  • Trend tracking
  • Invoice and payment processing
  • Recordkeeping and reporting
  • Customer assistance
  • Quality standards adherence
  • Event and meeting planning
  • Communications
  • Invoice verification
  • Undeliverable mail handling
Education
North Chicago Community High SchoolCity06/1977High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • North Chicago Community High School

Job Titles Held:

  • Support Services Specialist
  • Office Automation Assistant
  • Procurement Specialist

Degrees

  • High School Diploma

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