Defense Health Agency- Support Services Specialist Great Lakes, IL12/2013 - Current
Detailed program operations and participant activities with comprehensive recordkeeping
Educated potential participants on available services and processes to engage in program
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Initiated outbound administrative requests by phone and in writing to accomplish [Result]
Managed logistics operations to meet customer expectations and financial standards and policies
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
Evaluated quality problems and performed [Action] to identify and resolve issues
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Sorted product and provided expertise on non-conforming product requirements
Managed and archived quality documentation and participated in internal and external quality audits
Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
Presented metric reporting and [Timeframe] account reviews to [Type] team and clients
Created positioning and key messages to differentiate business solutions and products in market
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Collaborated with [Type] department on operational support tasks to model importance of group goals
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Adhered to established policies, procedures and compliance for satisfactory audit rating
Developed team communications and information for [Type] meetings
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Improved quality processes for increased efficiency and effectiveness
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Developed standard operating procedures and document workflows for current and future process steps
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Coordinated with [Type] team in developing project plans for prioritized initiatives
Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
Determined feasibility of proposed procurement actions by performing market research
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Developed team communications and information for [Type] meetings
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Developed standard operating procedures and document workflows for current and future process steps
Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
Sorted product and provided expertise on non-conforming product requirements
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Initiated outbound administrative requests by phone and in writing to accomplish [Result]
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Adhered to established policies, procedures and compliance for satisfactory audit rating
Skills
System administration
10-Key data entry
Payroll and budgeting
Workplace safety
Program leadership
Customer service
Investigation documentation
Mail handling
Problem resolution
Credit card processing
Shipment preparation
Product inspections
Stockroom organization
Data file tranferring
Self-motivated
Audio translation service
Report generation
Trend tracking
Invoice and payment processing
Recordkeeping and reporting
Customer assistance
Quality standards adherence
Event and meeting planning
Communications
Invoice verification
Undeliverable mail handling
Education
North Chicago Community High School1717 17th St., North Chicago, IL 6006406/1977High School Diploma
