Support Services Specialist Resume Example Company Name

SUPPORT SERVICES SPECIALIST

Professional Summary

Work History

Company Name- Support Services Specialist
City, State12/2013 - Current

Detailed program operations and participant activities with comprehensive recordkeeping
Educated potential participants on available services and processes to engage in program
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Initiated outbound administrative requests by phone and in writing to accomplish [Result]
Managed logistics operations to meet customer expectations and financial standards and policies
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
Evaluated quality problems and performed [Action] to identify and resolve issues
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Sorted product and provided expertise on non-conforming product requirements
Managed and archived quality documentation and participated in internal and external quality audits
Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
Presented metric reporting and [Timeframe] account reviews to [Type] team and clients
Created positioning and key messages to differentiate business solutions and products in market
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Collaborated with [Type] department on operational support tasks to model importance of group goals
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Adhered to established policies, procedures and compliance for satisfactory audit rating
Developed team communications and information for [Type] meetings
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Improved quality processes for increased efficiency and effectiveness
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Developed standard operating procedures and document workflows for current and future process steps
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Coordinated with [Type] team in developing project plans for prioritized initiatives

Company Name- Office Automation Assistant
City, State12/2011 - 12/2013

Automated office administrative work, including time and attendance, correspondence and budgeting
Completed general clerical work such as photocopying, document scanning and collating
Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses
Updated tracking spreadsheets with latest [Type] and [Type] information
Completed and mailed bills, contracts, policies, invoices and checks
Composed and proofread memos, letters and reports to verify error-free communication
Created and implemented standard operating procedures for records handling
Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by [Number]%
Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees
Provided clerical support to [Number] company employees by copying, faxing and filing documents
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Assisted coworkers and staff members with special tasks on daily basis
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Liaised between clients and vendors and maintained effective lines of communication
Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Recorded expenses and maintained accounting records in [Software]
Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
Facilitated timely delivery of special projects to meet organizational and departmental objectives
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Managed [Number] calendars to strategically coordinate meetings, appointments and events
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification

Company Name- Procurement Specialist
City, State10/1994 - 06/1998

Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
Determined feasibility of proposed procurement actions by performing market research
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Developed team communications and information for [Type] meetings
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Developed standard operating procedures and document workflows for current and future process steps
Ordered office supplies and researched supplier discounts resulting in $[Amount][Timeframe] savings
Sorted product and provided expertise on non-conforming product requirements
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Initiated outbound administrative requests by phone and in writing to accomplish [Result]
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Adhered to established policies, procedures and compliance for satisfactory audit rating

Skills

System administration
10-Key data entry
Payroll and budgeting
Workplace safety
Program leadership
Customer service
Investigation documentation
Mail handling
Problem resolution
Credit card processing
Shipment preparation
Product inspections
Stockroom organization

Data file tranferring
Self-motivated
Audio translation service
Report generation
Trend tracking
Invoice and payment processing
Recordkeeping and reporting
Customer assistance
Quality standards adherence
Event and meeting planning
Communications
Invoice verification
Undeliverable mail handling

Education

North Chicago Community High SchoolCity06/1977High School Diploma

Resume Overview

School Attended

North Chicago Community High School

Job Titles Held:

Support Services Specialist
Office Automation Assistant
Procurement Specialist

Degrees

High School Diploma

Support Services Specialist Resume Example

Resume Score: 80%

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