LiveCareer-Resume

support services specialist resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • System administration
  • 10-Key data entry
  • Payroll and budgeting
  • Workplace safety
  • Program leadership
  • Customer service
  • Investigation documentation
  • Mail handling
  • Problem resolution
  • Credit card processing
  • Shipment preparation
  • Product inspections
  • Stockroom organization
  • Data file tranferring
  • Self-motivated
  • Audio translation service
  • Report generation
  • Trend tracking
  • Invoice and payment processing
  • Recordkeeping and reporting
  • Customer assistance
  • Quality standards adherence
  • Event and meeting planning
  • Communications
  • Invoice verification
  • Undeliverable mail handling
Work History
12/2013 to Current
Support Services Specialist Department Of Veterans Affairs Allentown, PA,
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Educated potential participants on available services and processes to engage in program
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result]
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings
  • Evaluated quality problems and performed [Action] to identify and resolve issues
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Sorted product and provided expertise on non-conforming product requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings
  • Presented metric reporting and [Timeframe] account reviews to [Type] team and clients
  • Created positioning and key messages to differentiate business solutions and products in market
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Collaborated with [Type] department on operational support tasks to model importance of group goals
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Developed team communications and information for [Type] meetings
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Improved quality processes for increased efficiency and effectiveness
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Developed standard operating procedures and document workflows for current and future process steps
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Coordinated with [Type] team in developing project plans for prioritized initiatives
12/2011 to 12/2013
Office Automation Assistant Department Of Agriculture Bel Air, KY,
  • Automated office administrative work, including time and attendance, correspondence and budgeting
  • Completed general clerical work such as photocopying, document scanning and collating
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses
  • Updated tracking spreadsheets with latest [Type] and [Type] information
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Created and implemented standard operating procedures for records handling
  • Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by [Number]%
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Assisted coworkers and staff members with special tasks on daily basis
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Liaised between clients and vendors and maintained effective lines of communication
  • Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Recorded expenses and maintained accounting records in [Software]
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification
10/1994 to 06/1998
Procurement Specialist Crane Co. Pa, Malvern,
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
  • Determined feasibility of proposed procurement actions by performing market research
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Developed team communications and information for [Type] meetings
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Developed standard operating procedures and document workflows for current and future process steps
  • Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings
  • Sorted product and provided expertise on non-conforming product requirements
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result]
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
Education
Expected in 06/1977
High School Diploma:
North Chicago Community High School - 1717 17th St., North Chicago, IL 60064,
GPA:

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Resume Overview

School Attended

  • North Chicago Community High School

Job Titles Held:

  • Support Services Specialist
  • Office Automation Assistant
  • Procurement Specialist

Degrees

  • High School Diploma

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