- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Multi-faceted engineer with close to 10 years of technical experience in the IT industry. I am passionate about solving problems and learning new things. Eager to contribute to a team's success through hard work, attention to detail, and excellent communication skills. Looking for growth opportunities in the field.
- Systems Engineering
- DevOps principles
- Problem resolution on an enterprise level
- Performance Optimization
- Troubleshooting technical issues
- Scripting skills (Bash, Python)
|
- Application support
- Process improvement
- Highly adaptable
- Excellent Communication
- Collaboration
|
Support Engineer, 08/2020 - Current
Motion Recruitment – Phoenix, AZ,
- Resolved a diverse range of technical issues with web hosting, SSL certificates/encryption, and email across multiple systems and applications for end-users across all time zones (majority international clients), working closely via phone, email, live chat and web teleconference.
- Performed root cause analysis and general troubleshooting using a variety of diagnostic tools and tactics.
- Monitored Linux servers and input commands to troubleshoot areas such as web hosting (Apache and nginx) and email services
- Conducted in-depth product and issue resolution research to address customer concerns.
- Worked with clients to identify issues and explained solutions to restore service and functionality.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Associate DevOps Engineer, 02/2017 - 10/2020
Cmu Software Engineering Institute – Pittsburgh, PA,
- Responsible for troubleshooting and maintaining all internal deployment and CI/CD development tools: Apigee, Bamboo, Chef, Confluence, Consul, Crucible, Gitlab, Jenkins, Jira, Nexus repositories, Slack, SVN, Vault
- Working knowledge of configuration management (Chef)
- Assisted with architecture and implementation of new applications to improve internal development standards (Consul, Vault and Apigee)
- Linux OS maintenance, patching, CVE resolution, and daily user administration for 400+ servers (CentOS/RHEL)
- AWS administration
- Log Analysis and Monitoring (ELK, Dynatrace, AppsManager, SolarWinds)
- Wrote scripts for the automation of deployment tasks, pre-commit linting rules in Gitlab, and daily maintenance (user and server administration)
- Assisted developers with troubleshooting and implementing API's and web services
- Root cause analysis for system outages and/or application bugs
- Responsible for website maintenance and implementation (writing irules for URL redirects, Apache configurations, etc)
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- Collaborated with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
Technical Support Specialist, 06/2015 - 02/2017
Arca – Chelmsford, MA,
- Responsible for all tier 1 responsibilities, in addition to working in a supervisory role that involved training and day to day management of all other support specialists
- Reviewed all tier 1 escalations for accuracy and thoroughness of troubleshooting, before escalating to tier 3 and 4 engineering teams
- Responsible for creating and updating documentation for team processes and troubleshooting procedures (Confluence/Sharepoint)
- Traveled occasionally as technical point of contact for hardware installations at remote locations (PC's, routers, switches)
- Experience with AD administration (user privileges, groups, distros, MS Exchange, and file permissions)
Service Desk Specialist, 05/2013 - 06/2015
Lowell General Hospital – City, State,
- Fielded between 80-120 inbound phone calls daily, to deliver effective support and remotely resolve service issues for all 24 Hour Fitness employees (both club staff and corporate)
- Engaged end-users and answered questions via email, phone, direct message, as well as walk-up's
- Proficiency in Windows/Linux/Mac OS
- Experience with Cisco routing and switching (troubleshooting port issues, configuring VLAN's and trunking multiple switches)
- Removed malware, ransomware and other threats from laptops and desktop systems
- Troubleshot various desktop applications (Microsoft products such as Excel/Outlook email, Oracle software, Peoplesoft, and other proprietary software)
- Experience with VOIP solutions (end-user configurations via GUI as well as troubleshooting call issues)
- Analog phone line troubleshooting (fax, emergency phone and burglar alarm issues)
- Assisted with printer troubleshooting and settings configurations for end users
- Experience with remote tools and software (RDP, Dameware)
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted customers in identifying issues and explained solutions to quickly restore service and functionality
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Submitted service tickets for equipment maintenance requests
- Recorded and maintained relevant notes for each client and work order in Remedy ticketing system. Documented all support interactions for future reference, and was a consistent contributor to team knowledge base
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Always demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Great interpersonal skills.
- Excellent written and verbal communication.
Associate of Arts: Liberal Arts And General Studies, Expected in 2004
-
Palomar College - San Marcos, CA
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Target Job