As an 18 year employee with the Postal Service, I have held many leadership positions such as a Trainer, Executive Assistant, Union Steward and Supervisor and Mail Carrier. I have also managed and effectively maintained a commercial retail business in Bonner Springs KS with an average monthly sales revenue of $7000.00. In that role I handled all administrative duties, accounting, customer service and marketing through email and website, constructed my own contracts and letters to suppliers, and managed employees all while working full time as a mail carrier. As an instructor, I regularly trained new hires and performed on the job training. I have a natural leadership ability and public speaking skills. I was raised in a culturally diverse area and that allows me to fit in anywhere. I am a team oriented person eager to be developed. My former Sales positions have helped me gain valuable business development skills. My customer service is exceptional, learned through an extensive training program. I look forward to utilizing them and becoming an asset to your team!
Supervises a work force of 10 clerks, 5 rural route carriers and 36 city route carriers daily. Manages daily operations of mail distribution, while effectively overseeing clerk hours with a goal of eliminating or limiting overtime hours. Using a multitude of programs and metrics, records and evaluated mail volumes and assesses street times for carriers accordingly. Oversees the bulk mail acceptance unit including scheduling and operating within the confines of the employee labor contracts. Coordinates with upper management and staff collaboratively. Assists customers at the retail window as needed to resolve issues. I protect the best interests of the Postal Service by retaining accurate records on disciplinary actions and maintain the highest level of security with regards to building assets, stock and supplies and employee behavior/activities. I work to create a positive environment for employees, co-workers and managers. I motivate employees to generate leads through customer connect which lead to sales and increased revenue for the office. I maintain a high level of oversight on safety and OSHA regulations.
Provides general office support and clerical activities and tasks including answering incoming calls, managing the lobby area, greeting visitors, scheduling meetings and conferences, processing mail for over 500 employees and a large support staff, requisitioning supplies and catering as well as planning for large events on site, organizing office communication and activities on a day-to-day basis, coordinating the pick-up and delivery of supplies for the offices, typing minutes and other reports for the Post Master and his direct report staff, maintaining confidential records and files such as discipline and personnel files, performing safety checks and accurately recording the information for OSHA and Western Area requirements through the Safety Toolkit, performing proficiently in Microsoft Word, Excel, Outlook and data entry while meeting deadlines efficiently, performing a variety of verbal and written communication skills, working independently with a high level of attention to detail, performing a variety of human resource skills and assisting with new employee training and orientation, helping maintain a busy calendar for an executive, and performing general bookkeeping for expenses and a company credit card.
Owned and operated a consignment boutique. Managed all aspects of staffing, scheduling, training and discipline of employees. Launched marketing campaigns by mail and by web. Designed and maintained a website. Developed ongoing email marketing campaigns. Discovered new leads through events and festivals such as Winefest, Tiblow Days, Marble Days and participated in various parades and wine tastings. Created printed mailings designed for advertising the business. Negotiated contracts with advertisers to optimize sales while maintaining my budget. Ordered all supplies and inventory from suppliers. Met with clients and implemented contracts on pricing, and managed profits from those products. Managed all accounts receivable, payable and payroll. Consulted frequently with other small businesses for group advertising. Analyzed all marketing and market research data to ensure proven results and identify areas for improvement. Assisted customers with sales in the store and online. Established many contacts and networked with others frequently. Created and staged all window displays and designed all merchandising inside of the store.
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