Supervisor Customer Service Resume Example United States Post Office

SUPERVISOR CUSTOMER SERVICE

Professional Summary

Experienced supervisor bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Competent supervisor driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skills

Team Leadership
Training and Development
Training and mentoring
Schedule Management

Scheduling
Schedule Coordination
Customer Relations

Work History

Supervisor Customer Service09/2015 to Current
United States Post Office – Royal Palm Beach, Florida

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Established and updated work schedules to account for changing staff levels and expected workloads.
Exceeded team goals and collaborated with staff members

to implement customer service initiatives.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Codified office structures and processes to promote teamwork and performance.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge, which increased productivity.
Supervised 5-7 employees in providing excellent customer service to callers requiring assistance for delayed and lost packages or mail issues.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Supervised and guided new employees on scanning and delivering of mail, i also responded quickly to questions, which improved understanding of job responsibilities.

City Mail Carrier10/2007 to 09/2015
United States Post Office – Riviera Beach, FL

Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
Directly interacted with customers to deliver mail, packages and ordered goods.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Helped customers by carrying oversized parcels inside residences.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Maintained excellent attendance record, consistently arriving to work on time.

Supervisor03/2005 to 10/2007
Palm Beach Grading – Lake Park , FL

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Oversaw talented team of 15 employees by actively communicating project information, remedying issues and delivering positive feedback.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Prepared and managed work schedules, vacation and sick time accurately on a weekly basis.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.

Heavy Equipment Operator07/2002 to 03/2005
Palm Beach Grading – Lake Park , FL

Operated front end loader, trackhoe and bulldozer on regular basis with advanced skill.
Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
Determined and marked locations of underground pipes and wires to plan optimal digging locations.
Trained in diverse pieces of equipment and useful attachments to handle any team need.
Graded and shaped land for building and finishing purposes.
Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Moved materials around construction sites to work locations.
Assisted construction personnel with specific job tasks.

Education

High School Diploma05/1999Parkersburg High School- Parkersburg, WV

References:

Levon Barnett (561) 201-4399

Sherwin Foster (561) 460-3490

Phyllis Murray (561) 632-1091

Kevin Gallery (561) 202-4638

Resume Overview

Companies Worked For:

United States Post Office
Palm Beach Grading

School Attended

Parkersburg High School

Job Titles Held:

Supervisor Customer Service
City Mail Carrier
Supervisor
Heavy Equipment Operator

Degrees

High School Diploma 05/1999

Supervisor Customer Service Resume Example

Resume Score: 80%

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