LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking and passionate job seeker with strong organizational and communication skills eager to secure entry-level data entry/clerical position. Ready to help team achieve company goals.

Skills
  • Project coordination
  • Time management
  • Effective communication
  • Consistently professional
Education
Merced High School Merced, CA, Expected in 06/1989 High School Diploma : - GPA :
Work History
Kings County - Supervising Child Support Specialist
Hanford, CA, 08/2005 - 02/2021
  • Consistently met State-mandated performance measures
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed team communications and information for meetings
  • Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Promoted and assisted in parent workshops to explain child support process and obtain their cooperation.
  • Led projects and analyzed data to identify opportunities for improvement
  • Successfully supervised team of ten Child Support Specialists and five Office Assistants who:
  • Monitored cases for support order compliance and made adjustments as needed.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Used CCSAS CSE and other software to manage and update electronic case files.
  • Evaluated income and expense data of non-custodial parents to determine support capability.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Processed legal documents such as summons, Default Judgments, Stipulations and prepared materials for trials to obtain child support orders.
  • Performed skip tracing activities to locate absent parents and assets.
  • Explained policies, procedures and instructions to parents.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Calculated child support obligations and debts to initiate collection actions.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Provided genetic testing to determine paternity needs.
  • Located parents for gaining child support and prepared records of payments.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
Kings County - Child Support Specialist III
Hanford, CA, 06/2001 - 08/2005
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed team communications and information for meetings
  • Identified issues, analyzed information and provided solutions to problems
  • Used coordination and planning skills to achieve results according to schedule
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Under direction of Supervising Child Support Specialist, lead group of 8 Child Support Specialists who:
  • Assisted over 150 calls and in-person customers per day
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Monitored cases for support order compliance and made adjustments as needed.
  • Explained policies, procedures and instructions to parents.
  • Located parents for gaining child support and prepared records of payments.
  • Calculated child support obligations and debts.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Used in-house software to manage and update electronic case files.
  • Provided genetic testing to determine paternity needs.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Performed skip tracing activities to locate absent parents and assets.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Evaluated income and expense data of non-custodial parents to determine support capability.
  • Documented data and completed accurate updates to case records.
Portage County - Child Support Specialist I/II
Stevens Point, WI, 05/1998 - 06/2001
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed team communications and information for meetings
  • Successfully managed caseload of 150 -200 cases
  • Performed case management tasks to establish court-ordered child support obligations.
  • Monitored cases for support order compliance and made adjustments as needed.
  • Performed skip tracing activities to locate absent parents and assets.
  • Calculated child support obligations and debts to initiate collection actions.
  • Used in-house software to manage and update electronic case files.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Evaluated income and expense data of non-custodial parents to determine support capability.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Explained policies, procedures and instructions to parents.
  • Provided genetic testing to determine paternity needs.
  • Processed legal documents such as summons and court orders. Prepared materials for trials.
  • Calculated child support obligations and debts.
  • Located parents for gaining child support and prepared records of payments.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Resolved problems, improved operations and provided exceptional service
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
Merced County Department Of Child Support Services - Child Support Assistant
City, STATE, 05/1995 - 05/1998
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Performed skip tracing activities to locate absent parents and assets.
  • Explained policies, procedures and instructions to parents.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Located parents for gaining child support and prepared records of payments.
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
  • Used in-house software to manage and update electronic case files.

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Resume Overview

School Attended

  • Merced High School

Job Titles Held:

  • Supervising Child Support Specialist
  • Child Support Specialist III
  • Child Support Specialist I/II
  • Child Support Assistant

Degrees

  • High School Diploma

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