Hardworking and passionate job seeker with strong organizational and communication skills eager to secure entry-level data entry/clerical position. Ready to help team achieve company goals.
Skills
Project coordination
Time management
Effective communication
Consistently professional
Education
Merced High SchoolMerced, CA, Expected in 06/1989 ā āHigh School Diploma: - GPA:
Work History
Kings County - Supervising Child Support Specialist Hanford, CA, 08/2005 - 02/2021
Consistently met State-mandated performance measures
Used critical thinking to break down problems, evaluate solutions and make decisions
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Resolved conflicts and negotiated mutually beneficial agreements between parties
Resolved problems, improved operations and provided exceptional service
Proved successful working within tight deadlines and fast-paced atmosphere
Developed team communications and information for meetings
Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Promoted and assisted in parent workshops to explain child support process and obtain their cooperation.
Led projects and analyzed data to identify opportunities for improvement
Successfully supervised team of ten Child Support Specialists and five Office Assistants who:
Monitored cases for support order compliance and made adjustments as needed.
Performed case management tasks to enforce court-ordered child support obligations.
Used CCSAS CSE and other software to manage and update electronic case files.
Evaluated income and expense data of non-custodial parents to determine support capability.
Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Processed legal documents such as summons, Default Judgments, Stipulations and prepared materials for trials to obtain child support orders.
Performed skip tracing activities to locate absent parents and assets.
Explained policies, procedures and instructions to parents.
Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
Calculated child support obligations and debts to initiate collection actions.
Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
Provided genetic testing to determine paternity needs.
Located parents for gaining child support and prepared records of payments.
Documented data and completed accurate updates to case records.
Interviewed individuals and families to assess needs and provide informational resources.
Kings County - Child Support Specialist III Hanford, CA, 06/2001 - 08/2005
Used critical thinking to break down problems, evaluate solutions and make decisions
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Resolved conflicts and negotiated mutually beneficial agreements between parties
Resolved problems, improved operations and provided exceptional service
Proved successful working within tight deadlines and fast-paced atmosphere
Developed team communications and information for meetings
Identified issues, analyzed information and provided solutions to problems
Used coordination and planning skills to achieve results according to schedule
Actively listened to customers' requests, confirming full understanding before addressing concerns
Under direction of Supervising Child Support Specialist, lead group of 8 Child Support Specialists who:
Assisted over 150 calls and in-person customers per day
Performed case management tasks to enforce court-ordered child support obligations.
Monitored cases for support order compliance and made adjustments as needed.
Explained policies, procedures and instructions to parents.
Located parents for gaining child support and prepared records of payments.
Calculated child support obligations and debts.
Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
Used in-house software to manage and update electronic case files.
Provided genetic testing to determine paternity needs.
Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
Performed skip tracing activities to locate absent parents and assets.
Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Evaluated income and expense data of non-custodial parents to determine support capability.
Documented data and completed accurate updates to case records.
Portage County - Child Support Specialist I/II Stevens Point, WI, 05/1998 - 06/2001
Used critical thinking to break down problems, evaluate solutions and make decisions
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Resolved conflicts and negotiated mutually beneficial agreements between parties
Resolved problems, improved operations and provided exceptional service
Proved successful working within tight deadlines and fast-paced atmosphere
Developed team communications and information for meetings
Successfully managed caseload of 150 -200 cases
Performed case management tasks to establish court-ordered child support obligations.
Monitored cases for support order compliance and made adjustments as needed.
Performed skip tracing activities to locate absent parents and assets.
Calculated child support obligations and debts to initiate collection actions.
Used in-house software to manage and update electronic case files.
Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Evaluated income and expense data of non-custodial parents to determine support capability.
Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
Explained policies, procedures and instructions to parents.
Provided genetic testing to determine paternity needs.
Processed legal documents such as summons and court orders. Prepared materials for trials.
Calculated child support obligations and debts.
Located parents for gaining child support and prepared records of payments.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Resolved problems, improved operations and provided exceptional service
Prepared variety of different written communications, reports and documents to ensure smooth operations
Merced County Department Of Child Support Services - Child Support Assistant City, STATE, 05/1995 - 05/1998
Used critical thinking to break down problems, evaluate solutions and make decisions
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Resolved problems, improved operations and provided exceptional service
Proved successful working within tight deadlines and fast-paced atmosphere
Performed skip tracing activities to locate absent parents and assets.
Explained policies, procedures and instructions to parents.
Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Located parents for gaining child support and prepared records of payments.
Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
Used in-house software to manage and update electronic case files.
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