I have worked in the insurance industry continuously since February of 1980. My initial position was as a policy typist, and has progressed up from there, through multi-line business and personal rating, underwriting, and eventually into claims. I have handled front line claims positions for auto, homeowners, and liability. I am currently a subrogation professional for workers compensation, and have previously handled subro for property and automobile. I have also worked in two insurance agencies, as a customer service representative for policy processing and as a claims facilitator. I am fully proficient on both insurance carriers internal computer systems, as well as Microsoft systems, Excel, Word, and other programs. I also have extensive experience with insurance agency-based computer programs. My focus has always been customer service on a personal and compassionate level, with a high degree of professional attitude. I take personal pride in guiding customer through an intense and complicated process, every day.
Promoted from a policy typist to rating specialist within first three months of employment with Sentry/Middlesex Insurance in 1980.
Achieved an "all lines" proficiency in personal and commercial policy rating and subsequently was retained as part of an 18 person staff, when the company underwent a force reduction of over 300 people, when the company downsized our Concord, Mass location.
Received recognition award for establishing an auto subrogation record of collecting over $200,000 in one month. Recovery of $1.75 million for the entire year, in 2007.
Received award for significant customer service nominations for my peers for the year of 2012.
Managed a caseload of 200 clients on an ongoing basis.
Conducted interviews, gathered detailed information and completed subro investigations.
Identified and collected evidence and determined its value to a specific claim.
Contacted injured parties and legal representatives to negotiate final settlements for claims.Recommended settlement offers and negotiated payment arrangements.
Kept up-to-date on changes in regulations for deductibles and collections.Obtained all necessary information to complete proper evaluation of injury claims.
Maintain company guidelines for prompt, effective resolution of subrogation recovery cases. Mentor and assist peers in achieving department goals. Work side by side in a friendly and supportive team environment..
Actively involved in small staffed insurance agency, in day to day transactions of writing all lines of coverage, handling policy amendments and premium collection. Handle customer transactions and state required paperwork to register all types of vehicles for use on the road. Make reports of insurance claims to multiple insurance carriers for our customers, and seeing claims resolved through to completion and closure.
Reduced loss ratios through fair and prompt processing of claims.
Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Managed a caseload of 250 clients each quarter.
Obtained relevant evidence and information regarding suspicious claims.
Conducted interviews, gathered detailed information and completed in-house investigations.
Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
Responsible for accurate and timely processing of policies, endorsements for multi-line business and personal coverage. Work according to company guidelines, as well as state specific jurisdictional requirements.
Quickly promoted throughout policy processing department, into rating, underwriting support, and then into claims for the same company.
Designed sets and costumes for college theater program for 3 play productions. Set up displays of my art projects in public presentation areas. Assisted college staff in administrative tasks for extra credits.
Member of the year book committee, Girls basketball team. Designed and constructed themed decorations for Junior Prom.
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