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Subrogation Specialist Resume Example

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SUBROGATION SPECIALIST
Summary

Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of Subrogation with special knowledge of property damage and exceptional customer service skills.

Highlights
  • Claims file management processes
  • Strong interpersonal and communication skills
  • Analytical
  • Team player

  • Extensive Property Damage knowledge
  • Exceptional negotiation skills
  • Decisive
  • Energetic and positive attitude
Experience
September 2004 to Current
Progressive Casualty Insurance CompanyMayfield Heights, OHSubrogation Specialist
  • Contacts claimant carriers to bring resolution to files in all 50 states.
  • Discusses liability with claimant carriers and negotiates final settlements.
  • Settles damage disputes with at-fault carriers where they accept liability but feel Progressive has overpaid.
  • Works with attorneys, internal and/or external customers, and businesses to resolve claims.
  • Handles all incoming fax, mail, and email relating to claims in inventory.
  • Evaluates files for final course of action based on facts of loss, contact information and the balance of the claim.
  • Collects back deductibles and out of pocket expenses from at-fault carriers.
  • Takes inbound calls from Progressive customers for status updates.
  • Sets realistic expectations for customers regarding collections.
  • Explains subrogation process.
  • Answers questions from field partners regarding subrogation status and handling.
  • Certified Arbitration Panelist
  • Volunteered for Arbitration Panel of Three
  • Experience in online Arbitration Filings
  • Volunteered for CAT duty in 2004.
  • Licensed Casualty Adjuster in the State of Connecticut.
  • Handling of complex Massachusetts files which may involve
  • Chosen for E-Subro Hub Pilot program.
  • Volunteered for “Subro Estimate” group assistance
  • Assisted with an inventory project.
  • Assisted with rental calculator project.
  • NSU tour
March 2004 to September 2004
Progressive Casualty Insurance CompanyMayfield Heights, OHUninsured Subrogation Collector
  • Takes inbound calls from and makes outbound calls to at-fault, uninsured parties to make recoveries
  • Negotiates payment plans with at-fault, uninsured parties and follows up on delinquent payments
  • Works on predictive dialer
  • Documents claims accordingly and completes proper Subro screens in PACMAN
  • Processes payments via credit card & electronic funds transfer over the phone
  • Explains and resolves liability and damages disputes with at-fault, uninsured parties
  • Reviews claims to ensure correct features are open and correct amount is listed for collection
  • Reviews claims for potential exposures and sends to a Supervisor to review
  • Follows up on diary for delinquent payments on claims
  • Makes necessary contacts in order to re-establish payments; make recoveries
  • Identifies issues with incorrect drafts and escalates to Supervisor for corrections
  • Works supplement diary when claim balance increases
  • Locates adverse parties via skip trace systems and makes decisions on what information to use from results
  • Sends out proper documentation for Electronic Funds Transfers
  • Takes inbound calls from parties insured with Progressive for status updates on deductibles and out-of-pocket expenses
  • Sets realistic expectations for customers regarding collections
  • Effectively explains subrogation process
May 2002 to March 2004
Progressive Casualty Insurance CompanyMayfield Heights, OHCLRU Representative/Mentor
  • Coordinated and educated customers on available MOI/MOR options, rental and tow.
  • Preserved customer choice and conveys proper follow up expectations.
  • Handled customer calls with limited assistance.
  • Neutralized an often highly emotional, negative and/or stressful situation by providing a positive customer experience.
  • Maintained compliance with multiple state guidelines.
  • Handled existing and Service Center pick-up claim calls per guidelines.
  • Answered basic questions about claims status, including collecting additional information needed to move the claim forward.
  • Directed customer to the proper office or claim rep for additional information.
  • Scheduled appointments for vehicle pick-up on service center repairs.
  • Coached a team of 5 to 7 representatives on service and quality.
  • Coached and assisted in monitoring new hire classes for the first 6-8 weeks in the role.
  • Coached peers who needed assistance in meeting their objectives.
Education
2000
Alexander High School
Albany, OH, United States of America
High School Diploma
Ohio University
Athens, OH, United States of AmericaMarketing
  • 2 years
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Resume Overview

Companies Worked For:

  • Progressive Casualty Insurance Company

School Attended

  • Alexander High School
  • Ohio University

Job Titles Held:

  • Subrogation Specialist
  • Uninsured Subrogation Collector
  • CLRU Representative/Mentor

Degrees

  • High School Diploma
    Marketing

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