Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of Subrogation with special knowledge of property damage and exceptional customer service skills.

Highlights
  • Claims file management processes
  • Strong interpersonal and communication skills
  • Analytical
  • Team player
  • Extensive Property Damage knowledge
  • Exceptional negotiation skills
  • Decisive
  • Energetic and positive attitude
Experience
Subrogation Specialist, 08/2004 to Current
Dean HealthPortage, WI,
  • Contacts claimant carriers to bring resolution to files in all 50 states.
  • Discusses liability with claimant carriers and negotiates final settlements.
  • Settles damage disputes with at-fault carriers where they accept liability but feel Progressive has overpaid.
  • Works with attorneys, internal and/or external customers, and businesses to resolve claims.
  • Handles all incoming fax, mail, and email relating to claims in inventory.
  • Evaluates files for final course of action based on facts of loss, contact information and the balance of the claim.
  • Collects back deductibles and out of pocket expenses from at-fault carriers.
  • Takes inbound calls from Progressive customers for status updates.
  • Sets realistic expectations for customers regarding collections.
  • Explains subrogation process.
  • Answers questions from field partners regarding subrogation status and handling.
  • Certified Arbitration Panelist
  • Volunteered for Arbitration Panel of Three
  • Experience in online Arbitration Filings
  • Volunteered for CAT duty in 2004.
  • Licensed Casualty Adjuster in the State of Connecticut.
  • Handling of complex Massachusetts files which may involve
  • Chosen for E-Subro Hub Pilot program.
  • Volunteered for “Subro Estimate” group assistance
  • Assisted with an inventory project.
  • Assisted with rental calculator project.
  • NSU tour
Uninsured Subrogation Collector, 03/2004 to 08/2004
Progressive Casualty Insurance CompanyCity, STATE,
  • Takes inbound calls from and makes outbound calls to at-fault, uninsured parties to make recoveries
  • Negotiates payment plans with at-fault, uninsured parties and follows up on delinquent payments
  • Works on predictive dialer
  • Documents claims accordingly and completes proper Subro screens in PACMAN
  • Processes payments via credit card & electronic funds transfer over the phone
  • Explains and resolves liability and damages disputes with at-fault, uninsured parties
  • Reviews claims to ensure correct features are open and correct amount is listed for collection
  • Reviews claims for potential exposures and sends to a Supervisor to review
  • Follows up on diary for delinquent payments on claims
  • Makes necessary contacts in order to re-establish payments; make recoveries
  • Identifies issues with incorrect drafts and escalates to Supervisor for corrections
  • Works supplement diary when claim balance increases
  • Locates adverse parties via skip trace systems and makes decisions on what information to use from results
  • Sends out proper documentation for Electronic Funds Transfers
  • Takes inbound calls from parties insured with Progressive for status updates on deductibles and out-of-pocket expenses
  • Sets realistic expectations for customers regarding collections
  • Effectively explains subrogation process
CLRU Representative/Mentor, 04/2002 to 03/2004
Progressive Casualty Insurance CompanyCity, STATE,
  • Coordinated and educated customers on available MOI/MOR options, rental and tow.
  • Preserved customer choice and conveys proper follow up expectations.
  • Handled customer calls with limited assistance.
  • Neutralized an often highly emotional, negative and/or stressful situation by providing a positive customer experience.
  • Maintained compliance with multiple state guidelines.
  • Handled existing and Service Center pick-up claim calls per guidelines.
  • Answered basic questions about claims status, including collecting additional information needed to move the claim forward.
  • Directed customer to the proper office or claim rep for additional information.
  • Scheduled appointments for vehicle pick-up on service center repairs.
  • Coached a team of 5 to 7 representatives on service and quality.
  • Coached and assisted in monitoring new hire classes for the first 6-8 weeks in the role.
  • Coached peers who needed assistance in meeting their objectives.
Education
High School Diploma: , Expected in 2000
Alexander High School - Albany, OH
GPA:
: Marketing, Expected in
Ohio University - Athens, OH
GPA:
  • 2 years

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Resume Overview

School Attended

  • Alexander High School
  • Ohio University

Job Titles Held:

  • Subrogation Specialist
  • Uninsured Subrogation Collector
  • CLRU Representative/Mentor

Degrees

  • High School Diploma

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