Student Support Specialist resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Transaction Services Representative highly effective at handling confidential information and identifying system improvements with ease.
Highlights
Microsoft Office proficiency
Meticulous attention to detail
Self-directed
Customer service-oriented
Excellent communication skills
Computer-savvy
Strong problem solver
Resourceful
Education
Corning Community CollegeCorning, NYExpected in 2011 ā āAssociate of Applied Science:Criminal Justice - GPA:
Corning Community CollegeCorning, NYExpected in 2011 ā ā:Criminal Justice - GPA:
G4S Secure SolutionsBuffalo, NYExpected in 2013 ā ā: - GPA:Received a NY Security Guard License and became certified in the use of first aid and CPR/AED.
Accomplishments
Earned āOfficer of the Monthā award in April, 2015
Experience
Campbell University - Student Support Specialist Buies Creek, NC, 06/2015 - 05/2016
Was responsible for overall program management.Collaborated with school staff to identify and prioritize the critical needs of school and the students. Responsible for the recruitment of volunteers and mentors. Communicated effectively with educators from various grade levels. Organized field trips to local Universities.Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors.
Atlantic Shores - Security Guard Virginia Beach, VA, 10/2013 - 05/2015Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Issued security badges and visitor passes to all guests. Investigated calls and complaints involving fire, theft, accident and hazard reports. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Continuously monitored security cameras and fire, building and alarm systems. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Conducted site reviews and security audits and made recommendations to management based on findings.
Project Resources Group, Inc - Field Investigator Tioga, TX, 08/2013 - 02/2015Created, organized and maintained files, daily case notes and electronic databases. Performed surveillance and activity checks on claimants for cases of insurance and workers' compensation fraud. Interviewed neighbors/ witnesses and took statements when needed. Documented activities and submitted notes and video surveillance.
Ups - Transaction Service Representative Nazareth, KY, 10/2012 - 06/2013Accurately entered and transcribed confidential personal information in electronic/magnetic form for extended periods of time. Processed high volume of applications daily. Recognized by management for exceeding quality and accuracy standards. Able to key 63 words per minute.
Mastec Inc. - Factory Worker Gilbert, AZ, 08/2012 - 10/2012
Accurately package and prepare product for shipping while filling out the necessary paperwork for the order. Process heavy workloads daily. Clean and maintain machinery to ensure the highest quality of the product.
Liberty University - General Laborer Lynchburg, VA, 07/2011 - 06/2012Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Cut and chopped food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Prepared items according to written or verbal orders, working on several different orders simultaneously.
Mastec Inc. - Work Study Johnstown, CO, 2009 - 2010
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies and sent faxes. Organized files, developed spreadsheets, faxed reports and scanned documents.
Vulcan Materials Company - General Laborer Moore Haven, FL, 04/2008 - 07/2011Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Enforced appropriate work-flow and quality controls for food quality and temperature. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Hand dusted and wiped clean office furniture, fixtures and window sills. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Set up and cleaned banquet and conference rooms. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low. Replenished guest supplies and amenities. Stocked room attendant carts with supplies. Removed trash and dirty linens from room attendant carts. Cleaned rooms to the satisfaction of all clients.
Bloomin' Brands, Inc. - Internship Marlton, NJ, 11/2008 - 2009Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Monitored and investigated suspicions persons and situations and unusual activities. Directed traffic during emergency and congested situations. Wrote reports on arrests made, activities performed and unusual incidents observed. Served active warrants and subpoenas. Patrolled designated districts in patrol cars, on bicycles and on foot.
Castel Grisch Estate Winery And Restaurant - Prep-Cook City, STATE, 03/2004 - 09/2008Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Quickly and courteously resolved all guest problems and complaints. Set up and performed initial prep work for food items such as soups, sauces and salads. Displayed a positive and friendly attitude towards customers and fellow team members. Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Skills
Detail oriented, excellent time management and prioritizing abilities, dependable, great people skills, meticulous organizational skills, advanced problem-solving.
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