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Student Support Representative/Coordinator Resume Example

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STUDENT SUPPORT REPRESENTATIVE/COORDINATOR
Highlights
  • Word Processing (Microsoft Word and Corel Word Perfect)
  • Database Management (Access and Blumen)
  • Spreadsheet (Microsoft Excel)
  • Presentation (Microsoft PowerPoint)
  • Desktop Publishing (Microsoft Publisher)
  • Adobe Acrobat
  • Learning Management Systems (Blackboard and eCollege)
Experience
August 2012
to
July 2014
Strayer University Memphis, TN Student Support Representative/Coordinator
  • Analyzed daily enrollment reports and tracks numbers relative to the enrollment of continuing undergraduate and graduate students according to enrollment goals set forth by Regional and Campus Leadership.
  • Coordinated with Campus Director, Campus Dean and Management to review continuing student enrollment activities and related issues.
  • Also reported and worked collaboratively to resolve problems impacting student enrollment with the appropriate department (e.g.
  • student services, academics, etc.).
  • Communicated with assigned in-school and reinstate student populations, via telephone, email and paper mailings, postings, surveys, and classroom presentations, to encourage and facilitate continued enrollment.
  • Quortina Y.
  • Phipps 2 Supported the continued enrollment of students to increase their potential to attain their educational objectives by coordinating and implementing timely enrollment of continuing students, reviewing curriculums, staying abreast of curriculum and academic policy changes as well as informing students of payment options and financial aid renewal.
  • Identified at-risk students and worked with them to identify interventions (i.e.
  • tutoring, additional academic advising, etc) needed to assist them succeed in collegiate environment.
August 2009
to
February 2011
Owen College Memphis, TN S.S.S. Counselor
  • Increased retention rates by twenty-five percent (25%) by designing and implementing SSS program planning.
  • Collaborated with instructional departments to create support services for students and/or to enhance existing support services for students Increased academic performance of students by organizing cultural enrichment and educational tours.
  • Implemented a database to increase accuracy and decrease risk for audit infractures.
  • Increased communication by implementing social media tools.
  • Compiled, processed, analyzed, and maintained participant data and prepared reports.
  • Maintained record keeping system for financial and programmatic records to comply with federal grant regulations and college policies.
  • Coordinated and conducted individual and group counseling sessions such as personal development, career focus, study skills and other workshops pertinent to individual and program participant needs.
  • Evaluated and provided assistance to participants in their academic and personal growth; developed and implemented individual academic plan of study based on evaluations while tracking academic progress towards graduation.
August 2007
to
March 2009
University of Memphis Memphis, TN Teacher (Graduate Assistant)
  • Exhibited an understanding of the historical, social and cultural dimensions of music.
  • Analyzed and interpreted information with the ability to critically evaluate it.
  • Communicated to students in Music Appreciation by lectures, seminars, consulting and referrals.
  • Accommodated a diverse group of students to learning different musical competencies.
  • Administered and graded tests, research papers, as well as created weekly lesson plans.
  • Managed 300+ students and their records.
July 2006
to
May 2007
Memphis City Schools Memphis, TN Teacher
  • Received Advance Performance Ratings in the Summative Assessment Report from Principal.
  • Used rhythmic speech and music from world cultures to develop musical concepts and provide opportunities for students to create and perform individually and in groups.
  • Exhibited an understanding of the historical, social and cultural dimensions of music.
  • Analyzed and interpreted information with the ability to critically evaluate it.
  • Demonstrated skill and confidence in working independently.
  • Communicated effectively in a structured manner via writing, speech, musical notation (in appropriate instances), and musical performance for grades pre-K - 6.
  • Managed 350+ students per school and their records.
Education
2011
Curriculum and Instruction Planning - Teaching and Learning Academy (Memphis City Schools) 2006 Classroom Management - Teaching and Learning Academy (Memphis City Schools Language & Culture Study - American Celebration of Music Paris, France 2003 Language & Culture Study - Italian Opera Study Abroad Program Pisa, Italy 2000
2011
Strayer University Washington DC Master of Education: Educational Management GPA: GPA: 3.92 GPA: 3.92 Educational Management Music Education (23 Graduate Hours Earned Toward
2009
University of Memphis Memphis, TN Master of Arts
2006
LeMoyne-Owen College Memphis, TN Bachelor of Arts
Interests
Director of Choirs - Metropolitan Baptist Church Memphis, TN 05/2008 - Current Youth Choir Director - Metropolitan Baptist Church Memphis, TN 05/2008 - Current
Additional Information
  • PROFESSIONAL AFFILIATION Alpha Chi National College Honor Scholarship Society - D.C. Gamma Chapter 2011 COMMMNITY INVOLVEMENT Director of Choirs - Metropolitan Baptist Church Memphis, TN 05/2008 - Current Youth Choir Director - Metropolitan Baptist Church Memphis, TN 05/2008 - Current
Skills
academic, Adobe Acrobat, consulting, counseling, Database Management, database, designing, Desktop Publishing, dimensions, email, financial, focus, forth, Instruction, Italian, Leadership, Director, Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, 2000, Microsoft Word, organizing, policies, presentations, program planning, progress, record keeping, research, seminars, speech, Spreadsheet, structured, Teaching, telephone, tutoring, Word Processing, Corel Word Perfect, workshops
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Resume Overview

Companies Worked For:

  • Strayer University
  • Owen College
  • University of Memphis
  • Memphis City Schools

School Attended

  • Strayer University
  • University of Memphis
  • LeMoyne-Owen College

Job Titles Held:

  • Student Support Representative/Coordinator
  • S.S.S. Counselor
  • Teacher (Graduate Assistant)
  • Teacher

Degrees

  • Curriculum and Instruction Planning - Teaching and Learning Academy (Memphis City Schools) 2006 Classroom Management - Teaching and Learning Academy (Memphis City Schools
    Master of Education : Educational Management
    Master of Arts
    Bachelor of Arts

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