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student support representative resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Goal oriented individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills
  • Help Desk Support
  • Resolving Problems and Incidents
  • Student Support
  • Friendly and Patient
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Answering Customer Questions
  • Patient and Empathetic
  • Complaint Response
  • Cultural Awareness
  • Administrative and Office Support
  • Student Account Management
Work History
08/2022 to Current
Student Support Representative Morgan Stanley Tempe, AZ,
  • Interpreted management directives to define and document administrative staff processes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained student satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered student telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of student calls with minimal wait times.
  • Offered advice and assistance to students, paying attention to special needs or wants.
  • Developed community reputation through commitment to student satisfaction and strong client relationships.
  • Provided information regarding student accounts and student programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved student inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with students and staff.
  • Delivered prompt service to prioritize students needs.
  • Met student call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic student relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between students and internal departments.
  • Updated and maintained information in student accounts.
09/2019 to 04/2022
Associate Norsk Hydro Asa Oslo, MN,
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Simplified shipping and receiving processes for improved workflow.
  • Entered quantity received against purchase order in computer system.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
01/2003 to 06/2005
Front Desk Receptionist Bird Ave Dental Care City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
Education
Expected in to to
Bachelor of Science: Environmental Science
American Military University - Charles Town, WV,
GPA:
Expected in 06/2005 to to
High School Diploma:
Willow Glen High School - San Jose, CA
GPA:
Certifications
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • American Military University
  • Willow Glen High School

Job Titles Held:

  • Student Support Representative
  • Associate
  • Front Desk Receptionist

Degrees

  • Bachelor of Science
  • High School Diploma

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