student information line specialist resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivational and positive Academic Advisor with success effectively instructing academic students to succeed in their educational programs using proven teaching methods. Advice incoming freshman and upperclassmen in decisions on class registration, achievement, and career goals.

  • Course Planning And Organization
  • Excellent Oral And Written Communication
  • Higher Education Practices Knowledge
  • PeopleSoft
  • College Application assistance
  • Strategic Decision-Making
Work History
03/2017 to 03/2019 Student Information Line Specialist Finger Lakes Technologies Grp | Buffalo, NY,

Provide general information about admissions, registration, academic and workforce programs, financial aid, and other student service related questions. Assess caller's needs and provide relevant information and resources.
Provide college-wide information and customer service to current, prospective and returning students.
• Assist students with processes and procedures related to admissions, testing, registration, financial aid, etc.
• Provide information and answer questions related to the application and enrollment process, transcript requests/submissions, and enrollment verification.
Provide information and answer questions related to the application and enrollment process, transcript requests/submissions, and enrollment verification.
• Assist students with resolving problems (holds, information regarding general complaint process, grade appeal process).
• Assist students with accessing on-line resources (HCC web, student PeopleSoft account to include financial account, payment plan, financial aid status, on-line registration, class schedules, academic advising report, and deadlines)
• Provide frequent feedback and updates to maintain the knowledge base.
• Provide recommendations to enhance the overall on-line student service experience.
• Inform students of process to apply for graduation, including requirements, deadlines, and graduation application process.
• Provide general financial aid information to current and future students, to include application status, award amounts, outstanding balances and documentation status.
• Update financial aid students on general "to do list" items and missing/required documentation. Educate students on the application process regarding grants, loans, and scholarships.

09/2016 to 12/2016 Customer Service Specialist The Hartford | Thompson, CT,
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Tested customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
04/2013 to 06/2015 Clerical Assistant City Of Louisville, Ky | Louisville, KY,
  • Kept physical files and digitized records organized for easy updating and retrieval by allowing team members.
  • Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
05/1990 to 07/2005 Personnel Specialist United States Army | City, STATE,
  • Updated affirmative action plan to comply with federal guidelines.
  • Supported well-designed compensation philosophy to support organizational strategic plan, initiatives and business goals.
  • Assisted with design and implementation of internal training for supervisors and other personnel.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
Expected in 12/2020 to to Masters in Education | Specialization in Adult Education And Training American InterContinental University, Schaumburg, IL GPA:

Designed to help candidates use authentic tools and assessment in application of learning outcomes, such as Lectora. They can also explore how to collaborate in a community of learners for professional application of skills and study the importance of asking the right questions in order to prompt efficient and effective answers.

  • Graduated with 3.20 GPA
  • Designed to provide a solid foundation for effective educational practice and advancement for all levels of educational practitioners.
Expected in 12/2016 to to Bachelor of Science | Bachelors in Health And Behavioral Science University Of Houston - Downtown, Houston, TX GPA:

Be prepared for a career in the rapidly growing healthcare sector with a Bachelor of Science in Health and Behavioral Science. Become an agent for disease prevention and health promotion.

  • Majored in Case Management and Health Education
  • Graduated with 3.0 GPA

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Resume Overview

School Attended

  • American InterContinental University
  • University Of Houston - Downtown

Job Titles Held:

  • Student Information Line Specialist
  • Customer Service Specialist
  • Clerical Assistant
  • Personnel Specialist


  • Masters in Education
  • Bachelor of Science

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