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Strategic Projects / Services Manager Resume Example

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STRATEGIC PROJECTS / SERVICES MANAGER
Summary

Multi-talented Project Manager successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Skills
  • Customer Focused
  • Leading and coordinating cross functional teams
  • Planning and coordination
  • Working collaboratively
  • Multitasking
  • Problem Solving and Critical Thinking
  • Managing deadlines under pressure
  • Mechanical aptitude
  • Reliable
  • Passionate
  • Integrity
  • Business Savvy
Experience
Strategic Projects / Services Manager / Company Name - City, State12/2018 - 12/2020
  • Lead infrastructure build for additional MRI bay working with contractors, vendors, and internal teams. Lead planning and execution for equipment relocation to company facility.
  • Work diligently with customer and internal teams on project scope to ensure all expectations and deliverables can be met and exceeded.
  • Evaluate project costs to ensure target profitability
  • Monitor sub contractors and vendors to verify quality, delivery schedule and conformance to contract specifications.
  • Frequently work with sub contractors and vendors on scheduling and timelines
  • Research and procure parts and supplies needed for projects
  • Lead projects for medical imaging equipment installations, calibration, and maintenance in 32 Quality Assurance and Training Bays.
  • Lead installation and staging of Medical equipment for asset sales
  • Lead planning, initiation, execution, and closure of equipment removals, installs, and relocation projects
  • Apply product expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
  • Collaborate with Sales team to to ensure customer expectations are met
  • Collaborate with customer teams directly providing value based solutions
  • Foster relationships with company key accounts to promote ongoing project delivery and superior customer satisfaction
  • Assessed, optimized and elevated operations to target current and expected demands
  • Oversee Quality and Safety program including ISO 9001:2015 compliance and process development for ISO 13485:2016.
  • Continued to perform all job responsibilities of Technical Engineering Manager
Technical Engineering Manager / Company Name - City, State05/2014 - 12/2018
  • Cross functional leader for Engineering, Sales, Warehouse, and overall business operations. Direct supervision of Account Managers and Customer service for 1+ years as well.
  • Responsible for 32 Imaging equipment Quality Assurance bays including functionality and movement. Analyze system usage and value to business. Recommend system acquisitions and needs as they arise.
  • Lead planning, initiation, execution, and closure of imaging system acquisitions
  • Lead Refurbishment sector of the business for medical devices and medical systems providing cost savings to our end users
  • Planned and forecasted refurbishment schedule and tasks
  • Directed daily activities of technical resources
  • Responsible for Technical Engineering budget and fiscal responsibility working aside company CFO/Controller
  • Provide expert Technical Support to internal and external customers
  • Developed technical process improvements to optimize quality assurance testing and quality of product
  • Developed forward-thinking solutions to expected technical issues
  • Integrated new technologies to meet demanding requirements
  • Proficient with product repair, refurbishment, and testing. Assisted Refurbishment Operations with demand overflow
  • Utilize schematics, wiring diagrams, and service manuals to resolve system issues
Electronic Test Technician / Company Name - City, State11/2012 - 05/2014
  • Interpreted schematics, wiring diagrams, and technical documentation to develop refurbishment processes and procedures
  • Testing, troubleshooting, and repair of imaging assemblies
  • Perform failure analysis to support customer satisfaction and process improvements
  • Communicated product failures and testing issues to leadership and refurbishment department
  • Provide system level testing and troubleshooting
  • Maintain system and bench level test equipment
Test Support Technician / Company Name - City, State12/2003 - 11/2012
  • Created support documentation for manufacturing floor
  • Test Plan programming for Takaya Flying Probe
  • Electronic manufacturing support for test debug and circuit analysis
  • Testing and troubleshooting of electronic circuit boards
Education and Training
Fox Valley Technical College - City, State12/2002Associate of Applied Science: Electronic Engineering Technology
Training Proficencies

Lean Enterprise Project Certificate

Fox Valley Technical College - 2018

Leadership Transformation Cohort Process

Initiative One Leadership Institute - 2017-2018

Strictly Business: The Dale Carnegie Immersion Program

Dale Carnegie - 2016

Technical Training on Siemens Medical Imaging equipment: CT, Xray, R/F, and Cath/Angio modalities

Technical Prospects LLC - 2012-2020

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Resume Overview

School Attended

  • Fox Valley Technical College

Job Titles Held:

  • Strategic Projects / Services Manager
  • Technical Engineering Manager
  • Electronic Test Technician
  • Test Support Technician

Degrees

  • Fox Valley Technical College - City, State 12/2002 Associate of Applied Science : Electronic Engineering Technology

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