Strategic Partnerships Manager Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile
High-performing Business Development leader with customer-service focused sales, operations and financial management experience driven to expand business opportunities for the organization by developing and establishing strategic, mutually beneficial partnerships and relationships (Strategic Partners) that contribute significant economic value to the organization.
Skill Highlights
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Core Accomplishments
Consistently generate increased pipeline of new profitable partner opportunities for the company. Generated a pipeline of more than 35000 leads from the builder channel hat generated over 8800 new subscribers adding more that $660K in economic value added in the last12 months.
Professional Experience
09/2011 to Current Strategic Partnerships Manager Sense | Cambridge, MA,
- Manage and developed builder channel partnerships with PulteGroup, DR Horton, Lennar and others to increasing sales opportunities by over 100% since 2011 netting over 8,800 new subscribers annually.
- Developed new alliance channel with the national offices Automobile Association of America (AAA) projected to add over 5000 subscribers in the first 6 months.
- Responsible for growing builder partners opportunities by over 100% year over year since 2011.
- Developed sources of Bulk/Bundled Service subscriber opportunities from prospect to closing.
- Managed high profile national partnerships such as USAA and other alliance business ventures.
04/2010 to 09/2011 Sr. Manager. Builder Technologies Comcast | Morgantown, WV,
- Directed builder sales operations staff responsible for a portfolio of over $5M in revenue annually provides scheduling, billing, job creation, training, collections and customer service as well as the Multifamily Housing Team. Accomplished a significant reduction in net attrition rate of my portfolio customers up to 3 percentage points below the corporate average.
- Managed relations with top 25 national builder strategic partners and potential clients. Coordinated with field senior operations and local office management to ensure high levels execution and operations accountability.
- Developed presentations, quotes and RFP responses for all of ADT's large Homeowners Association or Bulk Contracts and select Strategic Alliance Partnerships.
- Coordinated builder transition and advised IT development of best processes to accommodate the merger with ADT.
2009 to 04/2010 Sr. Manager, Brink's Home Technologies Druva | Seattle, WA,
- Directed Builder Sales Operations staff that conducted Scheduling, Billing, Job Creation, Training, and Customer Service and Multifamily Housing Dept.
- Created National Sales tools, pricing and policies to ensure balance of profitability and growth with builder customers Restructured support operations processes allowing the recovery of approximately $2M in receivables and reducing bad debt from 4%+ to zero from 2008-2010.
- Managed relations with key strategic builder partners, suppliers and potential clients in vacant territories Coordinated with regional and field management to ensure high levels of customer service and operations accountability internally and in the field, as well as support rebranding efforts.
2007 to 2009 Sr. Manager, Home Technologies Brink's Home Security (Brink's Inc.) | City, STATE,
- Directed and restructured Builder Sales Operations staff that conducted Scheduling, Billing, Job Creation, Training, and Customer Service and Multifamily Housing Dept to better serve revenue $20M operation.
- Created new National Sales tools, pricing and policies to ensure balance of profitability and growth with builder customers increasing profit margins by over 10%.
- Managed relations with top strategic builder partners as well as suppliers. Worked with key suppliers on development of new product strategies that lowered field product by over 20% on home tech products while increasing tech efficiencies and reducing error "go-back" rates.
- Coordinated with field operations management to ensure high levels of customer service and operations accountability, as well as support rebranding transition from Brink's.
2001 to 2007 National Sales Manager/Sr. Manager, Brink's Home Technologies (BHT) Brink's Home Security | City, STATE,
- Directed sales, marketing and account retention efforts to large builder clients developing a book of business from $500K to over $15M in revenue.
- Built from scratch a highly successful sales team of National/Regional Account Managers that grew the business line significantly beyond quota by 20-100% annually.
- Created business winning presentations, proposals and various sales tools, including a unique client ROI model to better communicate the economic value added of home tech products to their business model.
- Developed and recommended new products and sales opportunities for Home Technologies to determine strategic fit and value adding revenue of over $5M annually.
- Managed key account relations with builder partners and suppliers as well as top 20 prospects.
- Coordinated with field management to open over 20 builder channel markets within the US in existing branches adding Home Tech operations including sales training, process development and setting performance expectations.
- Directed trade show activities, schedules and logistics for all major BHT builder shows.
1998 to 2001 Sr. Manager, Business Development Brink's Home Security | City, STATE,
- Directed development of business lines from concept stage and business plan creation through process development, implementation and integration into core company functions.
- Business lines reviewed and developed include Telematics, MDU, Builder, PERS, Dealers, Small Business and National Accounts.
- Guided diverse matrix team to develop sales, marketing, information systems, technical operations, and customer care operation changes required for new and existing business line development.
- Developed formalized commercial business segment by adding needed products to improve business line performance including elements to increase recurring revenue by 10%.
- Secured first Commercial National account sales with over 600 business locations.
- Developed a new business channel of new construction clients selling security services and installations to large regional builder accounts in new markets within FL, TX, OH, IN and GA markets.
05/1996 to 08/1998 Director, Inbound Operations and Logistics Programs PC ServiceSource Inc | City, STATE,
- Directed a large operations team with 5 managers and overall staff of 110+ employees to support a rapidly growing business requiring customized logistics services.
- Managed special outsourcing logistics programs for Panasonic, Toshiba, Compaq, and other leading manufacturers of computers & printers.
- Increased parts turn time by over 25% as well as time to shelf typically less than 24 hrs by re-engineering receiving processes and Returns/RMA operations allowing same staff to handle over 50% more volume.
- Directed development and implementation of new logistics and WMS system which enabled a live process view of inventory increasing the pipeline management and controls for sales and purchasing.
- Inbound operations also included outsourcing account management, inventory control, quality assurance, receiving, and other logistics operations.
1995 to 05/1996 Sr. Manager, Customer Programs and OEM Alliances PC ServiceSource Inc | City, STATE,
- Managed OEM programs for distribution and warranty services.
- Directed design and implementation of PC PartsNet, an innovative cutting edge order entry system (one of the first of it's kind on the Internet).
- Guided development of new sales product offerings and services to Key accounts.
- Headed Key Accounts support organization including sourcing team, call center key accounts team, directed automation development, developed performance reporting, coordinate with Sales on RFP/contract development & management, developed logistics oversight, and outsourcing proposals for Key Account prospective clients
1995 to 05/1996 Finance Manager, Sales & Marketing AMR Corporation/American Airlines | City, STATE,
- Coordinated sales/marketing planning including development of annual presentations to CEO and executive team.
- Facilitated sales forecasting, P&L, budgets & planning for $700M+ division as well as coordinated performance analysis and spearheaded large capital expenditure projects. Achieved Assistant Controller status.
- Implemented sales control processes for Key accounts focused on outstanding days receivables reduction. Reduced days outstanding on key accounts by more than 30% by implementing weekly reviews.
- Managed Cargo sales automation and IT initiatives;
- Implemented and managed outsourcing team responsible for a 320 person Cargo Reservation Center,
- Managed GSA/Interline Sales agreements expanding hi-yield international opportunities in emerging markets;
04/1989 to 1995 Sr Business Analyst/Financial Analyst/Analyst, Cargo Division American Airlines | City, STATE,
- Developed key performance management tools for sales and marketing teams. Developed and prepared business plans. Prepared financial statements, budgets and developed Capital spending projects.
Education
Master of Business Administration | Finance SOUTHERN METHODIST UNIVERSITY, Edwin L. Cox School of Business, Dallas, TX
Bachelor of Arts | Economics and Political Science EMORY UNIVERSITY, Emory College of Arts and Sciences, Atlanta, GA
Skills
Business Creation, Account Management, Business Planning, Change Management, Closer, Customer Service, Finance Acumen, Process Development, Process Improvement, Sales and Operations Management, and Strategic Thinker
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Resume Overview
School Attended
- SOUTHERN METHODIST UNIVERSITY, Edwin L. Cox School of Business
- EMORY UNIVERSITY, Emory College of Arts and Sciences
Job Titles Held:
- Strategic Partnerships Manager
- Sr. Manager. Builder Technologies
- Sr. Manager, Brink's Home Technologies
- Sr. Manager, Home Technologies
- National Sales Manager/Sr. Manager, Brink's Home Technologies (BHT)
- Sr. Manager, Business Development
- Director, Inbound Operations and Logistics Programs
- Sr. Manager, Customer Programs and OEM Alliances
- Finance Manager, Sales & Marketing
- Sr Business Analyst/Financial Analyst/Analyst, Cargo Division
Degrees
- Master of Business Administration
- Bachelor of Arts
