(555) 432-1000,
, , 100 Montgomery St. 10th Floor

As a Customer Relationship Manager, I leverage broad experience across a range of verticals; my ability to communicate effectively with senior customer leadership; and my skill in forging lasting, productive relationships to ensure consistent revenue and revenue growth.

  • Account management
  • Relationship building
  • Multitasking
  • Driving business growth
  • Critical thinking
  • Project planning
  • Collaboration
  • Analytical
  • MS Office
  • Data analysis
  • Attention to detail
  • Employee training and development
Education and Training
Grossmont College El Cajon, CA Expected in Associate of Science : Administration of Justice - GPA :
Trimble Navigation Limited Inc - Strategic Customer Success Manager
Redding, CA, 01/2019 - Current
  • Manage a multi-million dollar book of business while maintaining 90% retention YOY
  • Oversee key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
  • Partnering with Account Executives to help strategically grow accounts, increase product adoption, and articulate ROI to C-level stakeholders.
  • Engineered and implemented strategic business plan to C-level executives
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Serve as a trusted advisor for a portfolio of customers and assisting with risk management/churn prevention.
  • Assist with scoping and internal project management for professional services projects.
  • Project work included engaging with Enterprise customers to establish strategic plans to ensure regulatory compliance across all international numbers.
Align Technology - Operations and Data Analyst
Ontario, CA, 03/2019 - 12/2019
  • Worked closely with Senior leadership to establish Compliance action plans Collaborated cross-functionally with Product Management and Engineering to operationalize compliance tooling and to implement fixes, resolve bugs and address inefficiencies in order to streamline effectiveness
  • On-boarded, trained and managed team of 18+ contractors to address customer non-compliance, review regulatory documents, provide white glove service, and help minimize Phone Number Operations day to day workload.
  • Monitored internal communication platforms for Regulatory updates, including new tooling, changing regulations, procedure modifications to ensure team was conducting accurate reviews Ran Data Analysis and reporting to provide stakeholders with compliance metrics.
  • Acted as point of contact for internal stakeholders and their Top Tier customers, while providing white glove compliance audits and resolving non-compliance concerns.
  • Maintained relationships with carrier partners in order to establish clear regulatory guidelines.
  • Lead charge on reviewing back logged Compliance documents and Addresses in order to improve company's overall compliance metrics.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
Twilio - Product Operations Specialist
City, STATE, 07/2013 - 03/2019
  • Help develop operational blueprint of Twilio's Inventory Reconciliation processes while maintaining >98% inventory integrity across all carriers Worked closely with Product Management and Engineering to operationally lead Launch of Developer Preview products while helping to implement fixes specific to pre beta bugs and inefficiencies Work closely with colleagues to optimize Twilio's Phone Number Operations Created technical process documentation to increase efficiency and customer satisfaction.
  • Including betterments to enhance Twilio's Phone Number Operations Tooling and reporting Reported Phone Number Reconciliation metrics weekly to Product Operations Management and Operations leadership Provided technical support of urgent issues specific to Phone numbers Operations Developed and maintained carrier partner relationships across U.S.
  • And International providers Collaboration across teams, including Product, Technical Account Managers, and Engineering.
Paymentwall, Inc - R A/P Accounting Manager
City, STATE, 04/2012 - 03/2013
  • Collection for high-volume of payments from companies worldwide with high degree of accuracy This includes weekly invoices, and reconciling various type of accounts as needed Generate reports on weekly, monthly, quarterly and annually Research and perform credit reviews for all active accounts Maintain strong relationships with organizations and partners Analyze and interpret data, discrepancies, and pro actively created solutions to fix discrepancies and all other issues Document and generate reports as well as maintained strict collection schedules, deadlines, and confidentiality Diagnosed, improved and fixed any issues with companies current accounting processes as well as internal tracking procedures, and company policies Process Monthly ADP and payroll for all active employees A/P duties including managing expense reporting from local employees as well as foreign office expenses, in addition to Quickbooks maintenance Processing and preparation of 1099 forms for IRS submission Human Resource duties in addition to Office Management.

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School Attended

  • Grossmont College

Job Titles Held:

  • Strategic Customer Success Manager
  • Operations and Data Analyst
  • Product Operations Specialist
  • R A/P Accounting Manager


  • Associate of Science

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