Looking to further my role in a Storage computer engineering role by trying out a Sales Engineer or similar type role where my existing skills would be beneficial and I am able to learn new skills.
Strategic Corporate Systems Engineer08/2016 to CurrentDell EMCHopkinton, ma
Accounts is the Engineering face of the Unified Storage Division. We
evangelize Unified technologies globally to help drive sales and gain market
share. We serve as the Engineering liaison between the Dell EMC field, our
customers and development and escalation engineering. We engage across the
entire sales cycle with the goal to remove obstacles, provide accurate and
timely information, and become trusted advisers to our internal and external
As a Strategic
Accounts team member I have served in a variety of customer-facing activities. I also have the opportunity to drive engineering requirements. I am also a resource for the local UIG field organization providing a
quick an efficient knowledge transfer.
My activities have included:
• Customer-Facing Activities
– Beta Support
– EBCs / Field Briefings
– Roadmap Updates
– Escalation / Issues Assistance
• Engineering Requirements
– Drive requirements for strategic
– Escalate issues and propose solutions
• Transparent Knowledge Transfer
– Quick and efficient access to
engineering knowledge via training etc.
– Quick and immediate escalation of sales
issues to engineering management
• Ownership of PoC's and other customer
– This is driven out of the field
• Prolonged engagement at a single
– Too few resources to be effective
• Implementation or other Professional
– Fix local resource constraints
• General Break / Fix support
– Post-sales escalations / issues for
strategic accounts will be supported on a case by case basis
• Guarantees that the roadmap will
change or that code upgrades will become available faster
– The ultimate decision is made by
Performance Corporate Systems Engineer07/2014 to 08/2016EMCHopkinton, ma
Principal performance CSE for the EMC Enterprise and Mid-range Systems Division (EMSD), market leader for enterprise storage. Assisted in creating solutions to increase
performance, efficiency, and business agility, helping customers accelerate
their IT transformation to meet the new demands of virtualization and the
cloud. Work with the mid-range storage products to perform various testing, collateral creation, best practices analysis and issue recreation to assist the customer in the most productive way possible.
Analyze disk, cache, and other array performance characteristics
through the use of specialized tools and load generators.
Explain/predict load behavior through the application of queuing
theory, particularly as regards response time and utilization, on cascaded
Propose new performance analysis methodologies and measurement
criteria for products under development or in beta release.
Contribute to the design specification (and possibly coding) of
analysis tools used to interpret logged data.
Develop simulation models for commercial database applications,
cloud computing, and streaming projects.
Help resolve customer problems that are escalated to Engineering
from Technical Support and Escalation Engineering.
Provide feedback gained from field experience to product
development and marketing.
Assist in training the extended corporate performance community
through tech bulletins, case studies, and mentoring.
Corporate Systems Engineer12/2010 to 07/2014EMCHopkinton, Ma
Provide in-depth product technical leadership to field sales organization and engineering in support of worldwide sales effort. Applicant should have a strong NAS/SAN background.
Provide technical product articles, documentation, white papers, presentations, demonstrations, trade show participation, field sales and customer consulting, and customer briefing presentations.
Develop and provide leading-edge and ongoing product education using video conferencing, formal education, regional office visits and 2nd level technical consulting support for the sales help desk.
Work with various organizations within Engineering and Product Management to develop and provide beta test plans for execution of at customer sites on pre-GA software/hardware.
Acquires, develops, executes and documents performance benchmarks comparing EMC products to the industry.
Influence development efforts/scope with technical documentation and training materials.
Provides technical consulting and installation advice with on-site customer presentations.
Advise on future product enhancements.
Provide technical work direction and training to other staff members and deliver presentations at customer and SE meetings.
Conducts demonstrations in support of the Briefing Center.
Develops solutions to complex problems, which require regular use of ingenuity and creativity.
Provides technical work direction and training to other staff members and deliver presentations at customer briefings, trade shows and SE meetings.
Field visits consulting with customers and EMC personnel on technical analysis and feedback of perceived products strengths and weaknesses.
Works on unusually complex problems and provides solutions which are highly innovative.
Project management skills, Ability to lead, motivate and direct a work group, Possesses strong product/technology/industry knowledge, Understanding of business environment, Communication Skills, Presentation Skills, Leadership Skills, From August 2015 Performance CSE From August 2016 Strategic CSE.
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Job Titles Held:
Strategic Corporate Systems Engineer
Performance Corporate Systems Engineer
Corporate Systems Engineer
Bachelor's Degree : Computer Engineering Technology Electrical Engineering Technology December 2004 Associate Degree : Computer Systems Engineering Technology May 2002
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