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ssi claimant specialist resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships within the company. Hardworking professional with over 12 years of experience working with SSI and SSD claimants. Trained in project and time management with extensive knowledge of business administration and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and good results. Detail-oriented Specialist adept at coordinating digital and physical records for adjudication purposes. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer my years of experience and take on challenging new role with the employer.

Skills
  • Excellent written and oral communication
  • Good communication skills
  • Creative problem solving
  • Administrative support
  • Training development aptitude
  • Medical terminology knowledge
  • Technical Support
  • Problem-solving
  • Customer Relations
  • Professional telephone demeanor
  • Service standard compliance
  • Stock management
  • Staff education and training
  • Key stakeholder relationship building
  • Good listening skills, team player
  • Bilingual spanish
Work History
08/2007 to Current
SSI CLAIMANT SPECIALIST Excel Learning Centers Middleburg Heights, OH,
  • Reviewed applications for different social security programs and determined which qualification criteria for individuals.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Interviewed applicants and explained scope of different available benefits.
  • Documented all communication with applicants and inputted information into system using the SSA applications..
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved claims problems, improved operations and provided exceptional claimant support.
05/2007 to 08/2007
Nursery Supervisor Dsv Road Transport Chester, PA,
  • Wrote and improved SOPs to maintain consistency across all shifts and work areas.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
  • Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
  • Maintained optimal health of each plant by monitoring water pH, using organic methods and applying relevant chemicals based on specifications for specific plants or customers.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
05/2005 to 12/2005
Customs Broker Lake Havasu City Lake Havasu City, AZ,
  • Produced, reviewed and submitted documentation to the brokerage department to facilitate smooth cargo movements.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Produced, reviewed and submitted documentation to the brokerage department to facilitate smooth cargo movements.
08/1999 to 06/2002
Programmer Analyst Government Of Puerto Rico/Commissioner Of Insuranc City, STATE,
  • Evaluated and adopted new technologies to address changing industry needs.
  • Enhanced and reconstructed computer systems resulting in increased efficiency for business end-users.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Designed and developed applications and analytical data structures.
  • Implemented innovative systems for data collection, storage and management of customer orders.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Annotated natural language processing projects linguistically.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
Education
Expected in 05/1999
Bachelor of Science: Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Este - Carolina, PR
GPA:

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Resume Overview

School Attended

  • Sistema Universitario Ana G Mendez - Universidad Del Este

Job Titles Held:

  • SSI CLAIMANT SPECIALIST
  • Nursery Supervisor
  • Customs Broker
  • Programmer Analyst

Degrees

  • Bachelor of Science

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