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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Systems Engineer with over 10 years of cross-functional leadership in the implementation, validation, and deployment of large complex systems. Exceptional knowledge of PowerShell. Well-versed in large-scale deployments, and management of end-user computing.

Work History
09/2018 to Current Sr Systems Engineer Rtx | Buckingham, TX,
  • Implementation of Modern management technologies such as Windows Autopilot, with Azure AD Join
  • Configuration of Intune Compliance, Security and Configuration Baselines
  • Intune Win32 and LineOfBusiness Application packaging and PowerShell script deployment
  • Implementation of Amazon Workspaces Corporate Image
  • Importing of Windows 10 vdi into our S3 Bucket, Convert it into Amazon Machine Image (AMI)
  • Create Amazon Workspace Bundles
  • Manage our Cloud Virtual environments in AWS Workspaces and Microsoft Azure Virtual Desktops (AVD)
  • Create, test, and maintain a stable and patched, Windows 10 image deployed via Microsoft Endpoint Configuration Manager (MECM) imaging Task Sequence
  • Create In-Place Upgrade task sequence, along with Application package of the Windows 10 Upgrade
  • Each solution had tailored experience that pushed 98% of the environment to the latest Windows build
  • Manage Driver repositories for all hardware deployed with Windows OS, such as Lenovo, Dell, and HP.
  • Engineer and maintain a comprehensive graphical user interface for Microsoft's User State Migration Tools (USMT)
  • Standardized application packaging using PowerShell application deployment toolkit (PSADT)
  • Development of package, testing, troubleshooting, fault isolation, and implementation of root cause corrective action for failures
  • Patch Management for all Windows Endpoints, including third-party patches (PatchMyPC)
  • Utilizing SCCM/WSUS and Automatic Deployment Rules (ADR) to ensure the latest security patches and hot-fixes are tested and deployed throughout the Enterprise.
10/2014 to 09/2018 Sr Systems Integration Analyst Caci International Inc. | Lafayette, IN,
  • Serve as technical expert for package and application deployments, and provide technical support to other SCCM Admins, local Help Desk groups, and other IT support groups within Flight Test network
  • Application packaging, testing, application deployment, and vulnerability remediation
  • Package configuration design, development of package, testing, troubleshooting, fault isolation, and implementation of root cause corrective action for package failures
  • Understand network infrastructure and utilize PowerShell and Autoit script to automate tasks
  • Create, test, and maintain stable, patched, and STIG compliant Windows 10 images deployed via MDT 2013 and Configuration Manager Current Branch (CB)
  • Create task sequences for OS deployment and OS Upgrades in CM12 and suggest system improvements and infrastructure optimizations
  • Manage Driver repositories for all hardware deployed with Windows OS
  • Engineer and maintain a comprehensive graphical user interface for Microsoft's User State Migration Tools (USMT)
  • Provide operational responsibility for Microsoft User State Migration Tools, Microsoft Deployment Toolkit, and Configuration Manager
  • Develop, implement and promote standard operating procedures and schedules for packaging and operating system deployment (OSD) duties.
10/2011 to 10/2014 Windows Administrator Cash America International, Inc | City, STATE,
  • Build and maintain Windows 7 image and deployment of image using SCCM 2012
  • Key participant in international deployment of Windows 7, hardware and software to Mexico office
  • Standardize and package applications using Install Shield, and AutoIt Script
  • Leverage SCCM to create and deploy application model packages for the corporate app store
  • Apply critical and security patching to client systems via WSUS during standard maintenance windows
  • Lockdown desktop environment by removing administrative rights, applying Applocker rules and Group Policy (GPO) best practices
  • Support Windows server environment, including file shares, active directory distribution lists, security groups, and print servers
  • Participate in change management meetings as representative of the team.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
Expected in Bachelor of Science (B.S) | Communication Studies Texas Christian University, Fort Worth, TX GPA:
Certifications
  • CompTIA Security+ CE
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • MS-101 Microsoft 365 Mobility and Security
  • MD-100 Windows 10
  • MD-101 Managing Modern Desktops
Skills
  • Application Packaging (InstallShield, MSI, EXE)
  • Active Directory (AD), Azure Active Directory (AAD)
  • Group Policy (GPO)
  • Scripting (PowerShell, AutoIt, VBScript)
  • Virtualization (Hyper-V, VMWare, Amazon Workspaces)
  • Windows Operating System Deployment (XP, 7, 8.1, 10)
  • Microsoft Deployment Toolkit (MDT)
  • Microsoft Endpoint Configuration Manager (formerly SCCM)
  • Microsoft Intune
  • User State Migration Tools (USMT)
  • Windows Server Update Services (WSUS)
  • Microsoft Office (2013, 2016, Office 365)
  • Change Management
  • Root Cause Analysis and Troubleshooting
  • Process Improvement and Optimizations
  • Documentation of Standard Operating Procedures

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School Attended

  • Texas Christian University

Job Titles Held:

  • Sr Systems Engineer
  • Sr Systems Integration Analyst
  • Windows Administrator

Degrees

  • Bachelor of Science (B.S)

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