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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Management professional, effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.

Accomplishments
  • Computer Proficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted from collections role to administrative role within 6 months.
Skills

Project management Team leadership Self-motivated Staff development Strong verbal communication Conflict resolution Data management Extremely organized Team leadership Process implementation

  • Critical thinking
  • Team leader
Work History
Sr Specialist 1, 09/2016 to 01/2018
MyeyedrMechanicsville, MD,
  • promoted from collections to vehicle re-marketing run daily macro reports from auctions input data into the chase integrated auto finance system input proceeds into different system.
  • auto collections Chase - Phoenix, Arizona Work daily accounts for auto loan customers who have outstanding balances with chase, skip trace accounts to contact customers to resolve why customers are past due.
  • gain information to make sure loan profile is up to date.
  • and provide solutions to better accommodate customers.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
Assistant manager, 04/2010 to 04/2014
Cano HealthMcallen, TX,
  •  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Cross-trained and backed up other customer service managers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
  • military police Us army reserves - buckeye, arizona Developed and led training programs in preparation for combat.
  • Operated and maintained communications equipment.
  • Prepared documents for destruction.
  • Surveyed and analyzed terrain to determine optimum equipment placement and use.
  • Supervised teams in support of security and installation law and order operations.
  • Reviewed disciplinary and other adverse actions and made recommendations.
  • Planned and briefed personnel on missions.
sales and support, 04/2016 to 09/2016
GoDaddy Gilbert OfficeCity, STATE,
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Identified and solved technical issues with a variety of diagnostic tools
  • Reviewed technical documentation and procedures
  • Defined and documented technical best practices.
  • Identified and eliminated website bugs to improve user experience.
  • Conceptualized, planned and executed original designs for a wide range of website properties.
premier technical support, 06/2015 to 04/2016
AsurionCity, STATE,
  • Effectively managed a high-volume of inbound and outbound customer call
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Developed all process controls and metrics for daily management of the Call Center.
  • Answered a constant flow of customer calls with up to 50 calls in queue per minute
Retention Specialist, 08/2014 to 06/2015
Cox CommunicationsCity, STATE,
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Customer Service
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Referred unresolved customer grievances to designated departments for further investigation.
Military Police Officer, 01/2008 to 01/2016
US Army ReserveCity, STATE,
  • Developed and led training programs in preparation for combat
  • Operated and maintained communications equipment.
  • Prepared documents for destruction
  • Surveyed and analyzed terrain to determine optimum equipment placement and use
  • Supervised teams in support of security and installation law and order operations
  • Reviewed disciplinary and other adverse actions and made recommendations
  • Planned and briefed personnel on missions
Education
High School Diploma: , Expected in 2008
Cesar chavez high school - Laveen, Arizona
GPA:
Skills
addressing customer concerns, Data management, sales, sales and support, spreadsheet, Staff development, technical support, technical documentation, training programs

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Resume Overview

School Attended

  • Cesar chavez high school

Job Titles Held:

  • Sr Specialist 1
  • Assistant manager
  • sales and support
  • premier technical support
  • Retention Specialist
  • Military Police Officer

Degrees

  • High School Diploma

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