sr products specialist resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Experienced and motJessicated Account Manager committed to business development and market expansion using a variety of strategies. Successful at working with diverse teams and stakeholders to develop comprehensive approaches to marketing plans. Positive team player who is motJessicated in personal and professional growth. Strong self-initiative with an interest in networking to make impact on business goals and results.
Skills
Business development and marketing strategist
Client relationship building, key account management and B2B sales
Provision of personalized and high-quality customer service solutions
Strong communication, writing and research skills (scientific blogging, research analysis)
Analytical and strategic thinking to identify process requirements/gaps/opportunities
Strong computer literacy: Microsoft Office (Excel, Word, Powerpoint), LinkedIn SalesNav, Google worksheets, Teams, Zoom
Passion for continued learning with a growth mindset
Multilingual
Experience
Sr. Products Specialist, 03/2018 to 12/2022 St. Jude Children's Research Hospital – Memphis, TN,
Managing existing client accounts, B2B sales and prospecting for new clients.
Leading successful lead generation campaigns that contributed to the acquisition of new key customers and sales within leading academic institutions.
Receiving and processing purchase orders, email/telephone sales orders and providing detailed invoices. Ensuring accuracy of invoices and parcel shipping information. Handling customer inquiries and complaints, providing excellent customer service and resolving issues.
Providing customized product solutions and optimized workflows for customers to meet their specific goals.
Facilitating outbound and inbound customer calls, coordinating all aspects of daily shipments domestically and internationally via distributors, records keeping and database maintenance.
Engaging in weekly sales and marketing team meetings, monitoring KPI’s and business growth objectives.
Conducting product analyses by researching key competitor activities and market trends.
Mentoring new employees as part of peer-to-peer mentoring program, leading product training sessions and facilitating employee onboarding processes.
Generating scientific content for various digital media platforms (interviews, website blog, social media, infographics).
Developing large-scale live webinar event that reached 500+ attendees, generating new leads and traffic to the website and products.
Facilitating sales and communication between international distributors and customers which lead to faster proposal issuance and shorter sales cycles.
Assisting teams with aligning marketing strategies and objectives based on data-driven insights.
Presenting findings to management and executive leadership to help refine strategies.
Providing high-quality technical support to customers world-wide on all product and research related questions in a timely and professional manner.
Increasing brand awareness and product confidence by strengthening communications with international distributors via provision of resource materials, flyers, brochures and thorough product training support.
Utilizing effective and strategic based approach for cross-selling related products.
Chemical Laboratory Analyst, 02/2011 to 01/2017 Innophos – City, STATE,
Ensuring high-quality analysis of phosphate production and compliance with SOP and quality assurance protocols is maintained.
Completion of training as backup Laboratory Senior Technician.
Maintaining communication with plant managers, operators and lab personnel with data and results in a timely manner.
Preparing lab for daily operations by stocking materials and equipment.
Using time management and adaptability skills to prioritize and run multiple tests.
Collecting and organizing data to perform data analysis and prepare technical reports.
ESL Teacher, 12/2009 to 01/2011 ITTi Japan – City, STATE,
Teaching lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Employing kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Developing lesson plans to teach course materials according to schedule.
Attending Japanese language classes.
Education and Training
Bachelor of Science: Environmental Biology (Honours), Expected in 04/2008 to Brock University - St. Catharines, ON, GPA:
Undergraduate Thesis: Environmental Statistical Analysis of the Restoration Efforts on Wainfleet Bog and Watershed
Accomplishments/Interests
Dale Carnegie Leadership Training for Managers, St. Catharines, ON —2022
B First Aid/CPR Level C & AED- Canadian Red Cross, Niagara Falls, ON- 2022
Currently enrolled: Google Data Analytics Certificate
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