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sr learning management system administrator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A competent professional with an experience of over eight years covering Restaurant Management, LMS administration, training & development, and customer service. Exceptional ability to quickly master new content, applications, and tools. Seeking to leverage comprehensive experience to take the next career step in business analytics with a respected organization that values hard work, strategic thinking, and results.

Skills
  • Proven track record of excellent project management and stakeholder management
  • Learning Management System (Skilljar)
  • Excellent verbal and written communication skills
  • Administration and Reporting
  • Intermediate-level skills with MS Excel, Word, Outlook, etc.
  • Stock market technical analysis by candlestick charts
  • Customer focus - proactively finds ways to exceed customer needs
  • Refresher training - assess needs, plan, develop, coordinate, monitor, and evaluate
Education and Training
Shri Balasaheb Tirpude College of Hotel Management & Catering Technology Nagpur, MH Expected in 06/2008 Bachelor of Hotel Management And Catering Technology : Hotel Management - GPA :
Experience
Infosys Ltd - Sr. Learning Management System Administrator
Madison, WI, 04/2022 - Current
  • Build and maintain standard and custom assets, quizzes, courses, paths, and catalog pages in Skilljar (LMS)
  • Evaluated collected data and reported results and recommendations to stakeholders and management
  • Utilized advanced Excel formulas and functions in preparing dashboard reports
  • Upload/publish and testing of e-Learning sources files in the LMS, troubleshooting any related issues
  • Work with SMEs and Senior Content Managers to ensure seamless course creation
  • Maintain rules and group visibility to courses
  • Assists clients in making recommendations to improve their online training program through LMS improvements, such as setting proper permissions and file structure
  • Serve as the primary content management resource by maintaining our learning content in the LMS
Perry Ellis International Inc. - Freelance Personal Trainer
Grand Prairie, TX, 01/2017 - 03/2021
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management, and ergonomics.
OSR Group Limited - Process Trainer
City, STATE, 01/2013 - 12/2016
  • Responsible as a single point of contact for all process training offered by the Learning & Performance Team for Benefits - Pune (COBRA & FSA - Voice and non-voice)
  • Cross-functional collaboration with operations to develop training aids, suggest training documentation enhancements, and recommend knowledge check changes
  • Collaborated with the quality team and operations to identify and resolve operational deficiencies and develop a need-based training plan
  • Identify underperforming associates by pulling reports and analyzing results to help them come on the learning curve by call monitoring and timely ad-hoc training and one-on-one feedback.
  • Participated in call calibrations with the quality team and Business Unit to ensure every vertical has the same thought process on quality parameters
  • Trained new process trainers, observed their training, and provided feedback on areas of improvement

As a Sr. Customer care executive

  • Responsible for solving customer queries by taking calls or emails based on their benefits and commuter benefits account
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
Pizza Hut - Merchandiser
City, STATE, 03/2012 - 11/2012
  • Oversaw a complete process of shipping goods, which included taking samples from several vendors, sending samples to the clients, taking orders, negotiating, etc
  • Negotiated purchases with vendors (generally jacket factories) and clients and ensured profitability of the order at hand
Company Name - Assistant Restaurant Manager,
City, State, 06/2008 - 02/2012
  • Responsible for managing a team of 30 people, including two shift managers
  • Maintained profit & loss statement by following cash control/security procedures, maintaining inventory, managing labor, and taking appropriate actions
  • Conducted training sessions for employees on features and operation of products, client tools, and processes.
  • Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantries.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Prepared different reports such as P&L, inventory reports (weekly and monthly), etc, and analyzed and presented findings to the higher management
Accomplishments

Accomplishments at Rayden Interactive

  • Received multiple recognition from internal as well as external stakeholders for finishing the projects on time
  • Quick feedback implementation and focused on project completion

Accomplishments at ADP

As a Trainer

  • Initiated the bottom quartile project and worked with ten associates, helping them improve and maintain their quality scores through need-based training plans, regular buddy-ups, live call listening, and call monitoring; consequently, contributed to operations by enhancing the quality scores and reducing the bottom quartile percentage in 6 months.
  • Successfully organized the wow call project and increased the wow call percentage by 2%in two months.

As an associate

  • After being a consistent performer (Star of the month – 7 times, Language Laureates – 3 times, Quality Honor Award- 3 times) won the Top Gun Award and even got a 5/5 rating in the annual performance review.
  • Got multiple client appreciations and numerous wow calls.
  • Promoted to Analyst in just 14 months.

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Resume Overview

School Attended

  • Shri Balasaheb Tirpude College of Hotel Management & Catering Technology

Job Titles Held:

  • Sr. Learning Management System Administrator
  • Freelance Personal Trainer
  • Process Trainer
  • Merchandiser
  • Assistant Restaurant Manager,

Degrees

  • Bachelor of Hotel Management And Catering Technology

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