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Sr IT Support Specialist Resume Example

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SR IT SUPPORT SPECIALIST
Summary

Objectives Skilled professional looking for the position in IT field that will afford me an opportunity to apply my experience gained through years of successful employment. Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.

Skills
  • Microsoft Office 2010, 2013, 2016
  • A+ Certified, Network Administration
  • Active Directory, Network hardware
  • Antivirus, Network Installation
  • Capacity planning, Network servers
  • Cisco, Networks
  • Citrix, Network
  • Hardware, Organizational skills
  • Critical thinking, PCI
  • Customer services, Phone systems
  • Dynamic Host Configuration Protocol, Phone system
  • DNS, Camera
  • Documentation, Cameras
  • Drivers, POS
  • File servers, Printers
  • Firewalls, Project lead
  • Firewall, Repairing
  • Gateways, Repairs
  • HP, Research
  • Information systems, Routers
  • IP, Servers
  • Local Area Network, Switches
  • LANs, Symantec
  • LAN, TCP/IP
  • Laptop computers, Team player
  • Notes, User support
  • McAfee, Technical Support
  • Micros, Phones
  • Access, Trend
  • Microsoft Certified Professional, Troubleshooting
  • Microsoft Certified, Upgrades
  • MCP, Upgrading
  • Mail, VPN
  • Microsoft Office, WANs
  • Office, WAN
  • Windows 7
  • Windows
  • Windows 8
  • Windows XP
  • Enterprise
  • Customer support needs assessment
  • Service desk support
  • Technical Troubleshooting
  • Equipment repair
  • Software upgrades
  • Hardware upgrades
  • Computer maintenance
  • Hardware diagnostics
  • Application installations
  • Supervision
  • CCTV
  • Inventory management
  • Communications
  • Problem resolution
  • Customer service
Education and Training
Associate of ScienceCollege of Business And Technology GraduatingMiami, FLComputer Repair And Networking, 02/2016
Certifications

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Associate (MCSA)

CompTIA A+ Technician

Experience
Epic Hotel and SpaSr IT Support Specialist | Miami, FL09/2017 to Current
  • Provides remote or onsite technical support to customers in maintenance and support of electronic technologies.
  • Troubleshooting problems and providing advice on the appropriate action.
  • Installing, supporting, and providing routine maintenance to hardware and software.
  • Analyzing and resolving faults ranging from a major system crash to a forgotten password.
  • Ensure the documentation and job notes are kept up-to date and accurate.
  • Responsible for timely process including problem recognition, research, isolation, resolution and follow up steps.
  • CCTV system camera installation, configuration, support, and troubleshooting.
  • Effectively manage the resolution of support issues that are reported to the team.
  • Keep customers informed in a professional manner ensuring accuracy of detail.
  • Provides guidance to less experienced coworkers.
  • Other duties as and when required by management.
South Beach Group HotelNetwork Technician | Miami, FL02/2016 to 09/2017
  • Install and support LANs, WANs, network segments, Internet, and intranet systems.
  • Install and maintain network hardware and software.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Determine network and system requirements.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • HKVISION system camera installation, implementation, configuration, troubleshooting.
  • Perform Regular data backups to protect the organization information.
  • Perform network address assignment.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN, Gateways, intrusion detection systems.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Fully supporting, configuring, maintaining, and upgrading corporate customer's network and in-house servers.
  • Keeping an eye out for needed updates.
  • Testing and configuring software and maintain and repair hardware and peripheral devices.
NOBU EdenRoc Hotel ResortNetwork Administrator | Miami, FL11/2012 to 12/2015
  • Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
  • Support of end user, infrastructure, back office, and guest environments.
  • Develop and maintaining documentation of all hardware, systems, and software licensing.
  • Recommendations for improvements and enhancements to existing systems.
  • Technical on-site project lead for installations and upgrades of property systems and hardware.
  • Management of warranties, replacements and upgrades of all hardware and infrastructure.
  • Communicate and enforce adherence to all company IT security standards, practices, and requirements.
  • Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades, and enhancements.
  • Provide maintenance and support for desktop and laptop computers and provides end user support for hardware and software problems.
  • Installation and maintenance of analog and IP CCTV systems and assisting information systems during daily operations.
  • Support users of CCTV systems.
  • Installing, maintaining, repairing, administering, and troubleshooting equipment and software necessary for the Local Area Network (LAN), and phone systems.
  • Monitor and maintain technology to ensure maximum access.
  • Maintain log and/or list of required repairs and maintenance.
  • Make recommendations about purchase of technology resources.
  • Research current and potential resources and services Provide network access to all staff.
Wyndham Orlando ResortIT Technician | Orlando, FL10/2008 to 10/2012
  • Maintaining, repairing, and upgrading network and computer systems.
  • Diagnosing and fixing problems or potential problems with the network and its hardware, software, and systems.
  • Performance monitoring, fault tracking and capacity planning.
  • Provide orientation to new users of existing technology.
  • Incident investigation.
  • Policy compliance monitoring.
  • CCTV cameras installation, DVR configuration, access, and support.
  • Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/yianko-garcia-dominguez-756132113/
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Resume Overview

Companies Worked For:

  • Epic Hotel and Spa
  • South Beach Group Hotel
  • NOBU EdenRoc Hotel Resort
  • Wyndham Orlando Resort

School Attended

  • College of Business And Technology Graduating

Job Titles Held:

  • Sr IT Support Specialist
  • Network Technician
  • Network Administrator
  • IT Technician

Degrees

  • Associate of Science

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