sr it analyst resume example with 8+ years of experience
Result driven with over 10 years in Information Technology, thrive on delivering new technologies to meet business needs in order to reduce cost, and maximize efficiency. Exceptional skills in documenting, organizing, project planning and delivery, business and IT operational support. Motivated self-starter who flourish on developing and implementing new processes to enhance work flow and reduce operational costs. Enthusiastic to apply creativity and technical skills to deliver new IT solutions and projects.
Pursuing a 2nd BS and have completed courses such as Top Quality Management, Principles of Management, Performance Evaluation, Organizational Behavior and Leadership.
MCDST and Healthcare IT certified.
Currently pursuing a Mobile Application Development Certification from University of California at Irvine
- Managed and implemented CPOE (Computerized Physicians Order Entry)/Advanced Clinical for The Medical Center of Plano as a result of Federal Health care Reforms while saving 10% of the IT budget
- Fostered and developed with vendor a solution to provide patients with tablets and ability to order meals from 22 different diets from the devices.
- Managed the MDM AirWatch project for mobile devices which provided a secured (HIPAA compliant) and more reliable communication capability.
- Lead 2 successful tech refresh (over 2000 computers)
- Implemented MobiLab application to reduce laboratory's errors and improve accuracy while providing faster care to patients.
- Worked with vendor to develop and deliver a Virtual Sitter solution to reduce expenses and inpatients accidents by 30%
- Established and delivered a new solution for sharing documents on Apple mobile devices that reduced documents processing time from 30 to 5 minutes.
- Participated in the Window 7 migrations, lasted 12 months and 2200 devices upgraded.
, , 03/2013 -
- Gather requirements from customers to collaborate with other IT entities and vendors in order to research, develop and deploy innovative technologies
- Mentor and provide guidance to other Analysts.
- Provide operational and applications support for all level of personnel including top level executives while maintaining and adhering to HCA IT&S standards, policies, procedures and service excellence.
- Construct, install, and test customized configurations based on various platforms and operating systems..
- Create software packages using previously SCCM 2007 and now SCCM12
- Research and analyze issues that may involve working closely with other groups and outside vendors.
- Create documentations for sharing to reduce tickets traffic and resolution time that can be accessed across the division.
- Stand as the SME for various technologies for the facility.
, , 01/2010 - 03/2013
- Researched, recommended, installed software and server hardware that saved several thousands in term of expenses to the company.
- Provide desktop support (phone, remotely and in person) for all end users and C level personnel.
- Planned and coordinated the company migration from XP SP3 pro to W7 pro.
- Using SCCM, create images and deploy Windows OS and applications and ensure compatibility with the core of client stations and company network.
- Coordinated successfully in a timely manner branches relocations; from network cabling to desktop and PBX.
- Conducted over 10 seminars to train employees on software innovations upon new updates and developed technical documentations using Confluence.
- Perform SLA monitoring and reporting using Up.Time software.
- Participated in the elaboration of a D.R plan.
- Manage, support MS Exchange 2008 and BES (add, remove, edit, change IT policies) for end users and mobile devices configuration and troubleshooting.
, , 07/2006 - 2010
- Monitor systems using SCOM and ensure data integrity.
- Respond to user requests over the phone, remotely and in person.
- Document issues, and what were performed into Remedy tracking system.
- Distribute and deploy software using SCCM 2007.
- Configure and troubleshoot VPN and LAN.
- Create and Manage MS SharePoint sites.
- Configure and sets up company's PDA (blackberries, IPHONES, MYLOS, TREOS).
- Assist and troubleshoot computer systems and hardware.
- Document and log issues using HEAT system software.
- Assist end users with MS productivity applications and proprietary software.
, , 05/2004 - 07/2006
- Provided technical support for software, hardware and network in a professional and cordial manner via email, phone and remotely for PC and Mac users.
- Performed T1, T2 and T3 escalations.
- Trained the new recruited users on different, updated software and tablet PCs.
- Tracked objects, deployed software and assisted users with login and passwords reset in a window 2003 server environment using Active Directory Administration.
- Performed OS updates to MS XP.
- Secure the pc's and back up files using Symantec Norton ghost 10.0, McAfee security.
- Assisted users with Blackberries, PDA's and personal communicators.
French, Spanish
SCCM2007/2012 R2; MEditech, FIServ XPSystem, BMC Remedy, IIS(5,7,7.5), VMware, Wamp server, Apache Server, MS office 2003/2007/2010/2013 , Adobe, TCP/IP, DNS,DHCP, WINS, MS Visio, PBX, Microsoft Share point, Citrix, MS Active Directory, Net Meeting, SCOM, MS Exchange server 2003/2008, WSUS, MS Remote Access, ADios, Switch Config, UpTime, Print Server Management, DameWare Remote Control, iOS, MDM Airwatch, Apple Configurator, Tandberg, Window, XP, 7, VLAN Configurations, MS Project.
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Resume Overview
School Attended
- Western Governor University
- KIlgore College
Job Titles Held:
- Sr. IT Analyst
- IT Analyst
- Desktop Analyst
- Desktop Administrator
Degrees
- Bachelor of Science
- Bachelor of Science
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