LiveCareer-Resume

sr boutique specialist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

In the last 6 years I have learnt a lot about customer service and support. Throughout these years I have always ask my three questions:

1. Is the customer happy?

2. Is the staff happy?

3. Are we making money?

These three questions have given me the guidance to become an excellent salesman and a reliable team member. My goal is to bring my knowledge and skills into an enjoyable while challenge work environment.

Skills
  • Adaptable and Flexible
  • Energy and Physical Stamina
  • Strong Communication and Interpersonal Skills
  • Available Nights, Weekends and Holidays
  • Merchandising and Display
  • Returns and Exchanges
  • Exceeding Customer Expectations
  • Flexible Hours
  • Ability to Lift 40 pounds
  • Meeting Sales Goals
  • Brand Promotion
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Sales and Promotions
  • Product Knowledge
  • POS Software
  • Customer Service
  • Team Cooperation
  • Creative Thinking
Education and Training
New Hampshire Institute of Art Manchester, NH Expected in 05/2019 Bachelor of Arts : Photography - GPA :
  • Major in Photography
  • Minor in Printmaking
  • Assistant Director of the Neo-Victorian Club. This included making promotional posters as well as online promotion, organizing events, and taking notes at meeting.
  • Thesis: I-Q=U: a self exploratory into the mind after an expected death
  • Art website: Home | ccuphoto (wixsite.com)
Fall Mountain Regional High School Langdon, NH Expected in 04/2015 High School Diploma : - GPA :
Experience
Bobby Hotel - Sr Boutique Specialist
Nashville, TN, 07/2019 - 08/2021
  • Designed and constructed visually appealing displays to attract additional customers.
  • Cultivated loyal customer base by providing excellent customer service.
  • Responded to customer service issues and worked with parties to effectively communicate and resolve.
  • Established high standards for professionalism and customer service and communicated expectations with employees.
  • Managed daily operations of boutique store with consistent positive numbers in daily sales.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Supervised staff and coached team members in expectations for serving customers in luxury branded store.
  • Multi-tasked advising customers, solving problems for specialist, and organizing the sales floor during peak times.
  • Provided technical support for staff when boutique registers or computers were not functioning.
  • Used social media to promote the brand within the company and through my own personal accounts.
Marco's Pizza - Lead Barista
Springboro, OH, 04/2018 - 05/2019
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu coffee and tea preparations.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Brewed approximately 8 batches of coffee per 2 hours, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Merchandised display cases and promoted prepared foods.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Designed and printed menus, recipes and promotions and offers.
  • Created Promotional works such as flyers, posters, and digital photographs for the website.
Dunkin Donuts - Crew Member
City, STATE, 05/2015 - 07/2018
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Operated a head-set for drive-thru orders

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Resume Overview

School Attended

  • New Hampshire Institute of Art
  • Fall Mountain Regional High School

Job Titles Held:

  • Sr Boutique Specialist
  • Lead Barista
  • Crew Member

Degrees

  • Bachelor of Arts
  • High School Diploma

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