Sr Analyst Quality Assurance Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Senior Analyst with outstanding talents in client management, business operations, and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 17-year background providing strategic analysis services to businesses. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 18 years of experience in Telecommunications. Detail-oriented SR Analyst Quality Assurance brings proven experience in defect identification, documentation and reporting. Not shy about raising concerns or advocating for customers' needs. Hardworking and reliable Specialist with strong ability in analytics and performance. Offering analysis, Insight and Leadership. Highly organized, proactive and punctual with team-oriented mentality. Critical thinking SR Analysis Quality Assurance demonstrates abilities in Performance and Big Data. Business Intelligence Analyst offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Mastery of analytics and reporting tools to provide insights in product design, flows and user experiences using data-driven philosophy.

  • Knowledge of analytics programs
  • Data Modeling
  • Client relationship management
  • Tech-savvy
  • Statistic analysis expertise
  • BI
  • Strategic Planning
  • Business recovery and sustainability
  • Forecasting and planning
  • Process development
  • Project Management
04/2016 to Current SR Analyst, Quality Assurance Cvs Health | Jefferson City, MO,
  • Identified improvement opportunities to effectively meet customer and business needs.
  • Troubleshot and resolved problems with programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Reviewed and assessed networks to determine areas for improvement.
  • Participated and led over 10 projects in 2021 while working closely with management.
  • Created reports detailing findings and recommendations.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
04/2014 to 10/2021 Supervisor Ford Motor Company Us | Los Angeles, CA,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 23 staff members through constructive feedback to develop long-term career goals.
02/2018 to 03/2018 Manager of Operations Performance Schroders | New York, NY,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and technical support.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows,technical training and customer service initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce overtime costs.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
05/2004 to 05/2016 Specialist Verizon Communications Inc | City, STATE,
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Provided advanced support for projects with strong documentation, reporting and technical support skills.
  • Oversaw daily functions to enhance business operations.
  • Enforced company policies, answered coworkers' questions and trained new fiber network technicians.
  • Defined appropriate metrics and measurements to drive results.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Completed [Task] with efficiency and accuracy, resulting in [Result].
  • Wrote reports outlining results to facilitate management decision making.
  • Created and updated productivity spreadsheets detailing latest information regarding [Program].
  • Monitored [Type] processes to understand [Type] procedures.
Education and Training
Expected in 05/2013 Stanford Certificate Program | Project Management Stanford University, Stanford, CA GPA:
Expected in 06/2014 Stanford Certificate Program | Strategic Decision And Risk Management Stanford University, Stanford, CA GPA:
Expected in Villanova Certificate Program | Six Sigma Black Belt Certificate Villanova University, Villanova, PA GPA:
Expected in 08/2014 Villanova Certificate Program | Lean Six Sigma Villanova University, Villanova, PA, GPA:
  • Recognized as "Promise Award Winner" Southwestern Regional Operational"Increased productivity to 98.89% , in addition, saved $1 million per year Verizon call center .
  • Realized training 109 fiber network technicians to support network transformation results in $100 million saving in ongoing effort to boost revenue while reducing costs.
  • Led team to achieve "Spotlight Award" for Leadership, earning recognition from upper management and financial reward.
  • Created highly effective new FiOS video launch that significantly impacted efficiency and improved operations.
Activities and Honors
  • Member, Alumni Association

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Stanford University
  • Stanford University
  • Villanova University
  • Villanova University
Job Titles Held:
  • SR Analyst, Quality Assurance
  • Supervisor
  • Manager of Operations Performance
  • Specialist
  • Stanford Certificate Program
  • Stanford Certificate Program
  • Villanova Certificate Program
  • Villanova Certificate Program