Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

An enthusiastic individual seeking a Manager to Sr Manager level position. I am eager to contribute to team and company success through hard work, dedication, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Information Technology and/or Operations (Logistics/Transportation) companies and roles. Passionate about making a difference, putting the customer first, doing the right and best thing for all parties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.

Skills
  • Agile/SCRUM teams, development methodologies, training
  • Committed to driving continuous improvement in processes and technology
  • Business and Vendor relationship management
  • Project and change management
  • Trainer - content development and execution
  • Business requirements and use case gathering and writing
  • Process improvement and mapping
  • Process and system analysis and recommendation
  • User Acceptance Testing - creating, execution, and maintaining
  • Outstanding people skills
  • Excellent communicator and trainer
  • Customer driven and focused
  • Detail oriented
  • Desire and passion to continue learning and developing skill set and myself
  • Self starter and work well with teams
  • Flexible on the job / projects
Work History
SR ANALYST LOGISTICS , 10/2018 to Current
Raytheon Technologies CorpDallas, TX,
  • Gathered logistics technology requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands improving processes and technology UI/UX.
  • Identified innovative and automated logistics technology and process approaches to routine tasks, making suggestions that were widely received within company and 3PL Providers.
  • Planned and arranged meetings with external logistics/transportation vendors, internal contractors and teams, enabling all parties to meet and discuss continuous improvement opportunities and technology/process progress.
  • Built and utilized metrics in Tableau system to keep customers and management aware of 3PL Providers Transportation Mobile Adherence and Usage performance.
  • Manage and maintain Descartes Mobile app for 3PL Providers to use for deliveries and returns.
  • Created training strategy plans and developed materials for design training classes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Led projects and analyzed data to identify opportunities for improvement.
  • SAP Security Role Management responsibilities to create and revise, approve, request for users, and compliant with Security/SOX regulations.
  • Descartes Transportation and SAP ECC Admin - maintain tables, user acceptance testing, troubleshooting, continuous improve/enhance.
SR ANALYST SALES OPS , 10/2010 to 10/2018
WHIRLPOOL CORPORATIONCity, STATE,
  • Provided hands-on troubleshooting for process and technology issues within US Sales Organization individual systems (ie SAP, Google, devices).
  • Identified problems and worked with senior management and technical teams to develop effective solutions.
  • Recommended process and technology improvements for cross-functional projects and processes (ie intake to business process to standardize and streamline issues, enhancements, resources, workload, and priorities).
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes and technology (ie Builder Lead tool to track and manage potential business in funnel).
  • Worked with project managers to design and implement scalable technology solutions (ie SAP CRM, Google); including determining business requirements and identifying MVP, process integration with systems, milestones, project scope, schedules, tasks, and resources.
  • User Acceptance Test script writing, coordination and facilitation, and maintenance.
  • Developed and initiated small projects, managed budgets, senior leadership report outs and project updates, monitored performance, prioritized tasks, managed resources, coordinated efforts to meet deliverables and deadlines.
  • Change Management to communicate awareness, desire, and knowledge of process and system changes, training content, and end user benefits. Monitored and managed end user behavior adoption to re-inforce and re-emphasize change.
VARIOUS ROLES, 05/1992 to 10/2010
WHIRLPOOL CORPORATIONCity, STATE,

Various roles from; Business Project Analyst, Builder Specialist Analyst, Associate Merchandising Assistant, Administrative Assistant, Database Coordinator

  • Project and Change Management Lead in US Sales Organization; facilitated and coordinated project and change management tasks.
  • Analyzed and solved system and process issues.
  • Suggested system and process improvements, including standardization and streamline and automation.
  • Franklin Covey 4 Disciplines of Execution Program - trainer, coach, advisor.
  • Built strong internal and external relationships and rapport.
  • Executed technology implementation and changes to increase salesforce productivity and effectiveness.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Google, Microsoft Word and other software tools to create documents and other communications.
  • Participated in continuous improvement by generating suggestions, applying critical thinking to break down problems, engaging and evaluating in problem-solving activities to make decisions and support teamwork.
  • Increased efficiency and team performance by implementing standardized and streamlined process and technology improvements.
  • Created and executed Builder Trade Customer quotes.
  • Supported merchandising, marketing, and trade customer relations with scheduling, planning, purchase product, travel, meeting coordination and facilitation, Trade Shows preparation and execution, and other administrative assistance duties.
Education
Bachelor of Science: Business Administration, Expected in 12/2004
Cornerstone University - Grand Rapids,
GPA:
Associate of Science: Business Administration, Expected in 05/2000
Lake Michigan College - Benton Harbor, MI,
GPA:
Accomplishments
  • AGILE Training, Dale Carnegie - Effective Communications & Human Relations Graduate, Sigma Lean – Continuous Improvement Training - COMMUNICATION EXCHANGE COUNCIL PARTICIPANT PROSCI CHANGE MANAGEMENT CERTIFICATION WHIRLPOOL LEADERS, BOARD MEMBER FOR HOST/MENTOR PROGRAM PARKINSON’S SUPPORT GROUP FACILITATOR, SOUTHWESTERN MICHIGAN YELLOW RIBBON SUICIDE PREVENTION COMMITTEE MEMBER, PUBLICITY & SILENT AUCTION LEAD DESCARTES SYSTEMS.
  • TABLEAU.
  • GSUITES.
  • MICROSOFT OFFICE.
  • MARKETING AND SALES APPLICATIONS.
  • SAP-ECC/CRM/FIORI WATERVLIET SCHOOL DISTRICT VOLUNTEER.
  • SOUTH ELEMENTARY - PARENT VOLUNTEER FOR SCHOOL EVENTS.
  • SOUTH ELEMENTARY – PARENT REPRESENTATIVE FOR POSITIVE BEHAVIORS INVENTIONS AND SUPPORTS (SWPBIS).
  • SCHOOL DISTRICT – PARENT REPRESENTATIVE FOR STAKEHOLDER ADVISORY WORKGROUP FRANKLIN COVEY 4 DISCIPLINE OF EXECUTION PROGRAM.
  • ASSISTANT COACH.
  • SYSTEM SUPPORT/TRAINER FOR US SALES ORGANIZATION TEAMS BERRIEN COUNTY – PARKINSON’S SUPPORT GROUP.
  • LEAD AND COORDINATOR – MONTHLY FAMILY SUPPORT GROUP (PARTNERSHIP WITH MICHIGAN PARKINSON FOUNDATION) MARCH OF DIMES.
  • FUND RAISING AND WALK HARBOR HABITAT FOR HUMANITY.
  • MARKETING, FUND RAISING AND PRODUCT/SERVICE DONATIONS INNOVATIVE PROJECT.
  • HOUSEHOLD HELPER” THE WOMEN’S NETWORK.
  • MENTORING SUB-COMMITTEE LEAD - CAREER AND SELF-DEVELOPMENT COMMITTEE.
  • EVENTS, RESEARCH AND DEVELOPMENT COMMITTEE.
  • HARBOR HABITAT FOR HUMANITY.
  • MARKETING CO-LEAD.
Certifications
  • Agile and SCRUM Training - 2021 (past years)
  • Continuous Improvement Training - 2021 (past years)
  • Dale Carnegie - Effective Communications & Human Relations Graduate
  • Prosci Change Management Certification
Additional Information

I enjoy and make time for family and community. Family is important to me and comes first. I believe time spent with family, children, and community is time to give and help others, to share and bring people together.

  • Watervliet School District Volunteer: South Elementary Parent Volunteer for school and classroom events/activities, Schoolwide Positive Behaviors Intervention and Support (SWPBIS), Parent Rep for Stakeholder Advisory Workgroup
  • Parkinson's Support Group Lead, Berrien County: Lead and Coordinator held monthly family support group meetings, partnership with Michigan Parkinson's Foundation
  • March of Dimes: advocate, fundraiser and walker
  • Harbor Habitat for Humanity: participant, Whirpool Corporation's Team Co-Lead for marketing, fundraising, product/service donations.
  • Various Whirlpool Corporation network participant and coordinator over 29 years career.

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Resume Overview

School Attended

  • Cornerstone University
  • Lake Michigan College

Job Titles Held:

  • SR ANALYST LOGISTICS
  • SR ANALYST SALES OPS
  • VARIOUS ROLES

Degrees

  • Bachelor of Science
  • Associate of Science

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