specialist specialist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Education
: Business Admin, Expected in - Cal State Fullerton - Fullerton, CA, GPA: Status -
Associate: Theater, Expected in 06/2019 - Santa Monica College - Santa Monica, CA, GPA: Status -
Member of Honor's Society
Received 4 scholarships two years in a row
Received multiple KACTF nominations
Associate of Arts: Theater, Expected in 06/2010 - Fullerton College - Fullerton, CA GPA: Status -
Skills
User training expertise
Hardware and software installations
Technical support knowledge
User training
Proficient in PC and Mac
Proficient in Microsoft Word
Proficient in Excel
Proficient in outlook
Proficient in PowerPoint
Billing and Invoicing
Operations support
Administrative support
Certifications
Licensed Real Estate Agent - 2022
,
Professional Summary
To obtain a position where one can further develop their skills in a business to business setting. Skilled and innovative worker. Well-organized and resourceful with a tenacious and adaptable approach. Experienced in many different fields.
Accomplishments
Collaborated with team of 7 in the development of Bank of America properties in Ohio
Supervised team of 7 staff members and over 20 vendors
Documented and resolved client issues which led to keeping the client from negative press.
Have Obtained a 100% customer service rating
MVP of Basketball Team
Captain of the basketball team
Nominated for multiple Kennedy Center American College Theater awards for Performances in Various roles
Work History
Specialist Specialist, 12/2017 - Current T2 Biosystems – City, STATE,
Acted as member of the setup team to develop customer relationships with the Apple culture
Installed software such as Iworks, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team
Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough
Facilitated workshops for product functionalities and trained new users
Sold Over $500,000 worth of Apple products
Responsible for providing troubleshooting and technical support to users who are experiencing issues with their iOS products
Train individual members of Apple's One-to-One service, educating them on various topics during formal hour-long training
Trained new associates in developing trust with customers and providing new computing experiences
Orchestrating the store adventure in the best possible way
Completed troubleshooting and diagnostics on company resources.
Trained users on desktops, laptops and mobile devices.
Installed and updated computer hardware and software.
Evaluated and adopted new technologies to address changing industry needs.
Fielded user queries and service requests to address problematic issues.
Field service coordinator II/Project Manager, 07/2012 - 02/2013 T2 Biosystems – City, STATE,
Managed portfolios for over 500 properties
Directed vendor management & client relations
Monitored work progress and QC work completed
Analyzed and resolved client issues and concerns
Reviewed and provided bids to clients
Helped gross in over $500,000 dollars in revenue in worked on territories
Lead one of four specialized teams to act as liaison between their bank and private investors
Led team of up to 5 service technicians in field activities.
Maintained schedule of up to 25 service calls per week.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Ohio State Coordinator/Project Manager, Client Services, 08/2010 - 07/2012 U.S. Best Repairs – City, STATE,
Lead a specialized team to act as a liaison between the bank and private vendors
Managed back seized properties
Coordinated projects for the bank consisting of remodeling of homes, curing mold infestations, and overseeing from start to finish evictions
Helped gross in over a million dollars just for the state
Vendor management
Wrote and submitted bids to banks to bring properties into sell-able conditions
Have gotten bids approved for over $10,000
Diagnosed and resolved clients' issues and concerns
Assisted with billing and invoicing processes
Scheduling of tasks and orders from the bank to our vendors
Ensuring projects are completed in a timely manner
Helped in training and development of new employees
Kept stakeholders up-to-date on details pertaining to client projects.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Established performance and service goals and held associates accountable for individual performance.
Performed duties and provided service in accordance with established operating procedures and company policies.
Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Developed new employees and on-going performance assessment of current employees.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Service Rep/Finance/Sales, 04/2008 - 06/2010 Living Spaces – City, STATE,
Reviewed and assisted customers with any issues that arose
Guided customers with purchases of furniture and home goods
Assisted customers with financing of their purchases
Completed data entry tasks
Operated the call center and took calls from customers and employees
Conflict resolution
Order processing
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Administrative/Office Assistant, 10/2008 - 01/2009 The Bank Of New York – City, State,
Reviewed loans for accuracy and completeness
Organized and prepared files and information
Executed data entry, converting loans from files to the computer data base
Help organize Salle Maie loans
Loading and Stocking
General clerical support duties including filing, faxing, scheduling, and placing orders
Greeted clients , directed phone calls, and set up appointments
Maintained the reception area
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Administrative/Office Assistant, 03/2008 - 08/2008 Santa Ana Hospital/OC Scheduling – City, State,
Assisted with miscellaneous office tasks such as faxing, data collection, and mailing documents
Assisted with patient appointment scheduling
Executed bill collecting with both direct patient and medical provider contact
Researched information on office needs such as whether or not patients' insurances paid their fees
Organized files and information
General clerical support duties including filing, faxing, scheduling, and placing orders
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
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Resume Overview
School Attended
Cal State Fullerton
Santa Monica College
Fullerton College
Job Titles Held:
Specialist Specialist
Field service coordinator II/Project Manager
Ohio State Coordinator/Project Manager, Client Services