specialist i resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and recruiting.


Excellent customer service

Exceptional communicator



Proficient in SAP, AppliTrack, PeopleSoft

Microsoft Office Suite expert

New employee orientations

Staff training and development

Maintains confidentiality


Developed training tools that were implemented permanently.

Increased reimbursement by more than 50% within the first year of hire.

08/2011 to
Specialist I American Red Cross Arden Hills, MN,
  • Manage the implementation of the Medicaid in schools program for Fulton County Schools.
  • Developed a process for the Special Education Department to obtain approval from physicians and parents to obtain Medicaid Reimbursement.
  • Coordinate training sessions and assist in training new therapist on proper documentation standards to ensure compliance with the State of Georgia.
  • Analyze monthly reports to ensure therapist are reporting and tracking interactions with students.
  • Schedule weekly appointments for children with audio logical referrals.
  • Manage the confidentiality of personal student information.
  • Collaborate with school personnel, contracted consultants, and the general public.
  • Analyzed statistical information to optimize reimbursement.
  • Communicate with employees to provide updated information about policy and procedural matters.
  • Manage, monitor, and track employee certification to ensure compliance with Georgia Medicaid requirements.
  • Review and process contractor invoices and purchase requisitions for the Special Education department.
  • Worked closely with hiring managers to schedule interviews.
  • Generated employee tracking reports each month.
  • Organized employee schedules.
2011 to 08/2011
Specialist T. Rowe Price Baltimore, MD,
  • Determined eligibility of Social services for Georgia families.
  • Complied data monthly reports for federal review.
  • Ensured the accuracy of case records and benefit allotments issued to clients.
  • Screen current applicants to determine eligibility.
  • Analyze income and expenses to determine eligibility.
  • Assisted walk-in clients with determining which services would be beneficial to the family.
  • Answer applicant and/or recipient questions for the state of Georgia regarding benefits.
03/2010 to 2011
Talent Acquisition Eligibility Specialist Fedex Anchorage, AK,
  • Answer applicants' questions regarding benefit and claim procedures.
  • Validate all documentations to ensure all positions are budgeted for invoice payment.
  • Managed and tracked employee hiring, transfers and terminations.
  • Compile, record, and evaluated information to determine eligibility for the ARRA Adult Subsidized Program.
  • Answered employee questions during the entrance and exit interview processes.
  • Assisted with external recruitment efforts, prescreened job applicants and recommended placements.
  • Selected and interviewed candidates for available positions.
  • Confirmed new hire, and terminated employee paperwork.
  • Handled escalated issues regarding reimbursements, placements, and fraud.
  • Assisted with audit preparation and document finalization.
  • Screened employer Memorandum of Understanding forms for eligibility, and Job Coach Placement forms for accuracy.
  • Used social media tools for successful recruiting efforts.
  • Partnered with Job Coaches to develop strategies to target unemployed and underemployed individuals.
  • Generated employee tracking reports each month.
10/2007 to 12/2008
Technical Support Agent Echo Global Logistics Nashville, TN,
  • Handled technical troubleshooting calls by providing assistance to technicians and business customers.
  • Engaged and tracked level 1 issue, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
  • Screened customers' history for recurrent issues.
2006 to 04/2007
Human Resource Intern Labor First Llc Mount Laurel Township, NJ,
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Developed correspondence for HR staff, scheduled and coordinated interviews.
  • Handled confidential paperwork, validated I-9 and ensured accuracy of all new hire paperwork submitted by faculty/staff.
05/2006 to 08/2006
Sales Associate Express City, STATE,
  • Recognized for ability to quickly establish rapport with customers, up-sell products and provide excellent customer service.
  • Maintained the physical appearance of the facility by effectively organizing product presentation.

SAP, Photo Shop, Advertising, Benefits, excellent customer service, customer service, new hire forms, Human Resource, HR, Microsoft Office Suite, Windows, Management Information Systems, organizing, PeopleSoft, personnel, Policies, processes, Promotion, Recruitment, recruiting, relationship-building, Staffing, Employee Development and Training, Troubleshooting

Expected in 2011 to to
Master of Science: Human Resource Management
Troy University - Troy, AL

Labor & Employee Relation, Staffing and Recruitment, Legal issues and compliance (ADA, EEO, FMLA, FLSA, OSHA), Business Ethics, Employee Development and Training, HR Policies and Procedures, Recruitment and Retention

Expected in 2008 to to
Bachelor of Science: Marketing
Albany State University - Albany, Georgia

Marketing Promotion and Advertising, Marketing Management, Legal Environment of Business, Consumer Behavior, Marketing Research, Management Information Systems, Human Resource Management, Business Policy, Marketing Channels

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Resume Overview

School Attended

  • Troy University
  • Albany State University

Job Titles Held:

  • Specialist I
  • Specialist
  • Talent Acquisition Eligibility Specialist
  • Technical Support Agent
  • Human Resource Intern
  • Sales Associate


  • Master of Science
  • Bachelor of Science

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