specialist i resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dependable Loan Specialist possessing in-depth knowledge of student loan servicing and claims. Offering over a decade of experience reviewing, evaluating and authorizing approval of student loans and claims. Trustworthy professional that has built a strong working relationship with a a variety of servicers, guarantors and Federal Student Aid. Motivated, detail oriented and a self-starter with a commitment to excellence. Versatile and results-driven with a focused approach to completing work. Skilled planner and problem-solver that has built a distinguished career in the student loan servicing industry. Known for excellent attention to detail and a great work ethic.

  • Over a decade of experience in the student loan service industry in a variety of capacities and specializing in claims.
  • Experienced and knowledgeable of many student loan claims and filing, including default, death and bankruptcy.
  • Proficient with a variety of loan servicing systems and platforms including Nservice, Navient and Pheaa systems.
  • Expert at Death Certificate review and claims processing.
  • Expert at Teacher Loan Forgiveness review and processing.
  • Experience with payments posting, transaction reconciliation and regulartory complicance.
  • Proficient with Microsoft suite of products, including Excel, Word & Powerpoint.
  • Completed a variety of Gobal Training and Development industry related courses.
  • Ability to analyze reports and program evaluation with student loan content expertise.
  • Customer service-focused, excellent time management, analytical and reliable.
  • Great people skills with ability to work independently or collaboratively within a diverse team.
  • Quantitative skills, data management, mutitasking and project planning.
  • Dedicated and reliable with a track record for delivering results on time and in a professional manner.
Specialist I, 08/2010 - Current
American Red Cross Lebanon, TN, multitaskingli>
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Analyzed operational performance to identify pain points and providResponsiblele solutions to management.
  • NavientadditionalreceivedReviewedResearchedProficientdiligenceapplicablepackagesPreparedProficientassistedapplications
    Store Manager, 06/2007 - 08/2010
    Blain Supply, Inc. Morton, IL,
    • Responsible for driving store business by creating an exceptional customer experience.
    • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
    • Ensured marketing execution and managed expenses to achieve maximum profitability.
    • Created business plans and set store goals for each employee.
    • Recruited, hired, trained and developed store employees.
    • Analyzed financial data and created action plans to grow revenue, control costs and ensure appropriated inventory management.
    • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
    • Tracked store sales to generate reports for business development planning.
    Operations Manager, 08/2002 - 06/2007
    American Medical Response North Charleston, SC, subrogationpromissoryborrowersdeceased
    • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Performed all store accounting including deposits, invoicing and credit memos.
    • Enforced security policies and procedures to protect company assets from theft, loss or damage.
    • Fostered strong relationships with university customers and suppliers by maintaining strong communication.
    • Aided senor leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
    • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
    • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
    • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
    Education and Training
    High School Diploma: , Expected in 06/1997
    Smoky Hill High School - Aurora, CO
    Status -
    : , Expected in
    University Of Denver - Denver, CO
    Status -

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    Resume Overview

    School Attended

    • Smoky Hill High School
    • University Of Denver

    Job Titles Held:

    • Specialist I
    • Store Manager
    • Operations Manager


    • High School Diploma
    • Some College (No Degree)

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