SEARCH

Sony Experience Expert Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SONY EXPERIENCE EXPERT
Professional Summary

Experienced Sony Experience expert with over 10 years of experience in Sony. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells Total Tech Support and Best buy Credit cards while adapting to new industry trends and changing Client desires. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Experience working in corporate and retail environments. While focus may be maintained on Geek Squad and the entire Team on Technology education. CIA with talent for computer repair and Diagnosis. Strong knowledge of Geek Squads Nova program and Warranty consultation. Communicative and team-oriented with proficiency in Microsoft office. Proven history of fostering Education to meet team, individual and management objectives. Geek

Skills
  • Team management
  • Problem resolution
  • Process improvement
  • Project organization
  • Building Relationships
  • Flexible Schedule
  • Customer Needs
  • Ability To Prioritize
  • Software And Hardware Issues
  • Providing Solutions
  • Troubleshooting
  • Customer Interactions
  • Accurate Documentation
  • Positive Customer Experience
Work History
Sony Experience Expert, 09/2018 to Current
Bestbuy – Gleburnie, Maryland
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Credit card applications and Total Tech Support while maintaining ranking of top in market of both.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained new associates on cash register, operations include proper teachings of WUSA.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Drove Sony revenue totals by bringing in over 263% in sales.
  • Managed Sony pad by strategically placing promotions and TVs to most effecting selling areas.
  • Monitored customers for signs of security concerns and escalated issues to management.
Technology Education Agent, 04/2017 to 10/2017
BestBuy/Geek Squad – Glenburnie, Maryland
  • Attended professional development technology courses to increase knowledge base and learn new information.
  • Helped individuals develop life skills, improve knowledge and enhance vocational skills.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and managed student activities and assessments to track student progress.
  • Increased Sony sales by 263% this month and current.
  • Managed Sony pad with over 6 to 8 employees
Computer Repair Technician/Customer Service Representative, 01/2016 to 02/2017
Odyssey Computers – Glenburnie, Maryland
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Built over 47 computers
  • Increased customer satisfaction by 20%
Aerospace Machinist, 02/2013 to 01/2016
Eagle Percision – Odenton, Maryland
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Consistently exceeded work expectations by utilizing Plasma cutting techniques, engineering requirements and metallurgic knowledge.
Education
Have Not Graduated Yet: Computer Science/ 3d Sculpting, Expected in 02/2026
Anne Arundel Community College - Arnold, MD

Began work as Aerospace machinist right out of college.

  • Elected teachers assistant Ice Sculpting for Anne Arundel community college in 2007 to 2015.
  • Continuing education in Computer Repair
Level 2 Masonry/1 Computer Science: Computer Science, 10/2010
Center of Applied Technology North - 800 Stevenson Road, Severn, MD, 21144
High School Diploma: 09/2010
Old Mill High School - Millersville, MD
Accomplishments
  • 1st degree black belt in Tang Soo Do Moo Duk Kwan
  • Leader of the Wha Rang elite of the tang soo do
  • Million dollar writer 2017
  • Top Gun Achiever 2018
  • Presidential award for volunteer work Modern Woodmen of America 2012
  • Credit king of D25 to current
  • TTS king of D25 to current
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bestbuy
  • BestBuy/Geek Squad
  • Odyssey Computers
  • Eagle Percision

School Attended

  • Anne Arundel Community College
  • Center of Applied Technology North
  • Old Mill High School

Job Titles Held:

  • Sony Experience Expert
  • Technology Education Agent
  • Computer Repair Technician/Customer Service Representative
  • Aerospace Machinist

Degrees

  • Have Not Graduated Yet : Computer Science/ 3d Sculpting , Expected in 02/2026
    Level 2 Masonry/1 Computer Science : Computer Science , 10/2010
    High School Diploma : 09/2010

Similar Resumes

View All
Guest-Experience-Expert-resume-sample

Guest Experience Expert

BBQ'd Productions

Normal, Illinois