Sony Experience Expert Resume Example
Experienced Sony Experience expert with over 10 years of experience in Sony. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells Total Tech Support and Best buy Credit cards while adapting to new industry trends and changing Client desires. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Experience working in corporate and retail environments. While focus may be maintained on Geek Squad and the entire Team on Technology education. CIA with talent for computer repair and Diagnosis. Strong knowledge of Geek Squads Nova program and Warranty consultation. Communicative and team-oriented with proficiency in Microsoft office. Proven history of fostering Education to meet team, individual and management objectives. Geek
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Bestbuy – City , STATE
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Credit card applications and Total Tech Support while maintaining ranking of top in market of both.
- Educated customers on promotions to enhance sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained new associates on cash register, operations include proper teachings of WUSA.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Drove Sony revenue totals by bringing in over 263% in sales.
- Managed Sony pad by strategically placing promotions and TVs to most effecting selling areas.
- Monitored customers for signs of security concerns and escalated issues to management.
BestBuy/Geek Squad – City , STATE
- Attended professional development technology courses to increase knowledge base and learn new information.
- Helped individuals develop life skills, improve knowledge and enhance vocational skills.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and managed student activities and assessments to track student progress.
- Increased Sony sales by 263% this month and current.
- Managed Sony pad with over 6 to 8 employees
Odyssey Computers – City , STATE
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Built over 47 computers
- Increased customer satisfaction by 20%
Eagle Percision – City , STATE
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Consistently exceeded work expectations by utilizing Plasma cutting techniques, engineering requirements and metallurgic knowledge.
Anne Arundel Community College - City
Began work as Aerospace machinist right out of college.
- Elected teachers assistant Ice Sculpting for Anne Arundel community college in 2007 to 2015.
- Continuing education in Computer Repair
Center of Applied Technology North - City
Old Mill High School - City, State
- 1st degree black belt in Tang Soo Do Moo Duk Kwan
- Leader of the Wha Rang elite of the tang soo do
- Million dollar writer 2017
- Top Gun Achiever 2018
- Presidential award for volunteer work Modern Woodmen of America 2012
- Credit king of D25 to current
- TTS king of D25 to current
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Resume Overview
School Attended
- Anne Arundel Community College
- Center of Applied Technology North
- Old Mill High School
Job Titles Held:
- Sony Experience Expert
- Technology Education Agent
- Computer Repair Technician/Customer Service Representative
- Aerospace Machinist
Degrees
- Have Not Graduated Yet : Computer Science/ 3d Sculpting , Expected in 02/2026
Level 2 Masonry/1 Computer Science : Computer Science , 10/2010
High School Diploma : 09/2010
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