solutions specialist manager resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced sales and service professional successful at managing activities. Knowledgeable key holder processes payments, prepares proposals and updates devices. Bringing 10+ years in field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Call Center Experience
Sales
Resolving Problems and Incidents
Verbal and Written Communication
Training Materials Development
Account Administration
Teamwork and Collaboration
Customer Service
Issue and Resolution Tracking
Service Schedule Coordination
Salesforce CRM Experience
Customer Relationship Management
Product Knowledge
Project Management
Quality Assurance
Employee Management
Education and Training
Keiser UniversityFort Lauderdale, FLExpected in 01/2012 ā āAssociate of Applied Science:Medical Assisting - GPA:
Strayer UniversityWashington, DCExpected in ā āBachelor of Science: - GPA:
Experience
Ardagh Group - Solutions Specialist Manager Port Allegany, PA, 05/2018 - Current
Actively listen to customers and then sell solutions that are exactly what they need
Excite customers about how new solutions can affect their lives
Teach customers the best things about their products so they can immediately enjoy them
Build customer relationships-earn their loyalty and trust
Use your passion for technology and resourcefulness to generate sales
Responsible for adhering to all sales processes and procedures as established by region and by Corporate
Responsible for executing promotions and meeting or exceeding established sales goals as established within the District
Responsible for handling customer service issues
Responsible for monitoring store merchandise to maintain optimum inventory level
Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
Performed updates, installed new components and set up programs.
Set up appointments for additional support.
Automated office operations by managing medical record tracking and data communications.
Provided top product quality control and inspection while eliminating downtime to maximize revenue.
Boosted traceability by developing organization systems for patient charts, records, reports and agendas.
Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
Performed structural steel painting with focus on quality and efficiency.
Aetna - Benefits Specialist City, STATE, 05/2017 - 05/2018
A strong understanding of government Medicare and Medicaid claims Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
Review and update all required patient and financial information
Verify that patient payment responsibility information is accurate including individual and/or insurance company Monitor all billings for accuracy, updating any that contain known errors Monitor Medicaid/healthy options coupons to ensure services are billed within the required timeframe as applicable
Bill all hospital services to the primary insurer or patient correctly and within the expected timeframe.
Coordinated benefits processing, including enrollments, terminations and claims.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Reviewed employee enrollments to verify accuracy, inputting information into company database.
Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
Oversaw enrollment of new employees and company-wide yearly enrollment period.
Produced detailed reports and data models to help clients pick optimal plans.
Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Sprint - Lead Retail Consultant City, STATE, 12/2015 - 04/2018
Ability to navigate through multiple computer applications with speed and accuracy. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money;personalizing their experience; and protecting their investment, meets or exceeds key performance objectives, including sales and customer satisfaction goals, accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store, identifies the right solutions for customer billing, technical and/or account issues, receives training in their curriculum path to further their skills and career opportunities, support customers with their accounts.
Improved customer retention and loyalty by strengthening relationships.
Assisted in developing and implementing different workflows and communication processes.
Developed and implemented new procedures to facilitate business growth.
Collaborated with stakeholders to contribute recommendations and deliver client objectives.
Applied techniques to analyze requirements, system capabilities and workflows.
Monitored contract requirements, invoices and receivables to keep books in order.
Met with customers to discuss needs and develop successful solutions for account problems, product needs or service requirements.
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