Solutions Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Administrative function includes experience in handling corporate records with progressive experience conducting administrative duties with great expertise in business management.

Adept at handling questions and assisting in resolving work-related problems, as well as problems with consumers. Have demonstrated excellent planning and directing activities combined with comprehensive skills in client relations and organizing meetings.

Proficient at handling expenses and maintaining records and reports. Exemplifed solid professional standards; excellent track of record dependability; and effectiveness in handling extreme pressure without compromising quality service.

Leveraged analytical mind and critical problem solving skills in capturing important issues and championing appropriate action plans to secure positive outcome.

ACHIEVEMENTS Demonstrated superior leadership and management experience that lead to high productivity Successfully hired, trained and developed staff in accordance with company designated policies and procedures Appropriately observed and evaluated workers and completed disciplinary write-ups as necessary Tactfully resolved customer issues and/or complaints in a professional manner Controlled inventories of cash, food, equipment, and small wares to allow profitability Achieved increased quality standards by consistently evaluating employee work procedures Regained increase in profit through proper implementation of policies, and developed strategies to minimize expenses; reduced manpower hours to the less than 38 hours per employee every week to cut overtime expenses and to drive the organization to become more profitable


Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook | Internet

  • Principles of Leadership
  • Conflict Management
  • Quality Assurance
  • Staff Development

Assumed leadership of a low performing "C" store. Identified specific areas that contributed to the decline of the business and made the necessary adjustments in staff changes and store maintenance to successfully bring the store into profitability in less than six months.

Stepped out of the "process box" and mandated that an arrestee be footprinted instead of being released without cause after an officer believed the accused hands were severely burned in a fire to the degree that they were unable to be processed normally to obtain an accurate reading for determination purposes. After processing the images, the subject was found to have an active warrant after committing several crimes years earlier.

Solutions Specialist, 06/2013 to
Beyondtrust Atlanta, GA,
  • Greet customers and assess individual needs and desires then make product recommendations.
  • Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
  • Compute sales prices, total purchases, receive and process cash or credit card transactions.
  • Maintain superior product knowledge; particularly for end dates and out-of-stock items.
Closing Manager, 01/2010 to 10/2012
National Church Residences Buckeye, AZ,
  • Took charge with the recruitment process of potential candidates, which include interviewing, hiring and training newly hired Call Center Representatives; provided education to new hires on computer details and log-on instructions as well as effective ways on handling escalated calls and closing deals.
  • Utilized excellent listening skills in handling 200-300 intensified calls per day.
  • Guaranteed that the established company goals are met; motivated staff through daily meetings and provided regular trainings.
Quality Assurance Analyst, 09/2008 to 03/2009
Caterpillar Commerce, GA,
  • Consistently monitor calls using Witness Systems as a basis of quality assurance testing and future training and development of customer service staff through the use of VoIP.
  • Guaranteed high customer satisfaction by rendering first-rate customer service to clients.
Call Center Manager, 04/2007 to 10/2008
Ciocca Dealerships State College, PA,
  • Held responsible for providing training, management, and direct supervision of Call Center Representative trainees and supervisors.
  • Conducted training sessions to ensure proper application of correct quality standards.
  • Administered staff while setting up and implementing daily performance goals.
Customer Service Representative, 01/2005 to 05/2006
Reladyne Chicago Heights, IL,
  • Assumed responsibility in executing registration intake and providing helpline services to the victims of Hurricanes Katrina, Rita, and Wilma.
  • Initiated provision of outstanding support from company's customer service to the disaster evacuees.
Restaurant Manager, 03/2003 to 01/2005
Shake Shack Cary, NC,
  • Facilitated store's interior maintenance and food merchandise ordering Monitored and controlled inventory to lessen shrinkage and trim down expenses Assigned responsibilities and obligations to staff as well as to recruit, hire, train employees and maintain retention P&L, cash reconciliation, labor and food cost management, and purchasing inventory experience Kept stock of inventory and merchandising, ensured safety & security in a well-maintained manner and ensured timeliness of strict deadlines Provided assistance in evaluating loss prevention, completed updates of payroll to Human Resources Department on a weekly basis Compiled and balanced cash/credit receipts upon completion of each shift Demonstrated superior cash handling skills with minimal overages/shortages.
Store Manager/Owner, 07/2001 to 02/2003
Baltimore County, Md Fullerton, Md,
  • Spearheaded the promotion of safe working environment.
  • Conducted thorough screening of applicants during recruitment and hiring process, and consistent evaluation of job performance of staff leading to professional and personal development.
  • Deposited cash payments to financial institutions.
Fingerprint Specialist Supervisor, 01/1990 to 07/2001
Department Of Public Safety And Correctional Services City, STATE,

Identified, classified and searched fingerprints using automated identification equipment.

Telecommunicated with legal departments and court systems.

Processed applicant records for employers.

Performed employee evaluations each quarter.

Correctional Identification Officer, 04/1988 to 01/1990
Dept. Of Public Safety & Correctional Services City, STATE,

Maintained solitary confinement to inmates. Manned outer perimeter posts with semiautomatic weapons. Counseled inmate clientèle. Filed incident reports. Performed searches as needed.

Fingerprint Technician, 03/1985 to 09/1987
Federal Bureau Of Investigation City, STATE,

Identified, classified and searched fingerprint records manually. Expunged 80+ year old records.

Bachelor's Degree: Business Management, Expected in 2013
University of Phoenix - Phoenix, AZ

Business Management

Associates of Arts Degree: Business Administration , Expected in 2010
University of Phoenix - Phoenix, AZ

Business Administration

Bachelor of Arts: Criminal Justice Administration, Expected in
Sojourner-Douglas College - Baltimore, MD

Criminal Justice Administration (DID NOT GRADUATE)

Bachelor of Science: Computer Science, Expected in
Coppin State University - Baltimore, MD

Computer Science (DID NOT GRADUATE)


---Leadership Development

---Organizational Development



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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
  • Sojourner-Douglas College
  • Coppin State University
Job Titles Held:
  • Solutions Specialist
  • Closing Manager
  • Quality Assurance Analyst
  • Call Center Manager
  • Customer Service Representative
  • Restaurant Manager
  • Store Manager/Owner
  • Fingerprint Specialist Supervisor
  • Correctional Identification Officer
  • Fingerprint Technician
  • Bachelor's Degree
  • Associates of Arts Degree
  • Bachelor of Arts
  • Bachelor of Science