LiveCareer-Resume

solutions specialist resume example with 18+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable and upbeat Customer Service Liaison successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Customer Accounts Management
  • Creative problem solving
  • Recordkeeping strengths
  • Good listening skills
  • Conflict resolution
  • Multitasking abilities
  • Written Communication
  • Flexible & Adaptable
Work History
12/2018 to Current Solutions Specialist Barry-Wehmiller | Austin, TX,
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Scheduled appointments for further services.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Completed physical inventory counts each month.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
04/2011 to 12/2018 Tech Expert Verizon | City, STATE,
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Offered friendly and efficient service to all customers, handled chClaireging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
07/2002 to 04/2011 Tech Lead Coordinator Alltel Communications | City, STATE,
  • Recorded and maintained relevant notes for each client and work order.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Entered customer information into customized computer system to document and organize client records.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Adhered to established policies and standards to safely complete projects.
  • Fostered relationships with internal and external customers.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Expected in Bachelor of Science | Marketing/Pr Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Solutions Specialist
  • Tech Expert
  • Tech Lead Coordinator

Degrees

  • Bachelor of Science

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