Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.

Enthusiastic Customer service, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training. Motivated to learn, grow and excel in learning new things

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Troubleshooting product problems
  • Recommending products
  • Pricing quotes
  • Industry trends knowledge
  • Key holder
  • Fast learning
  • Technology knowledge
  • Cloud services
  • Customer proposals
  • Organization
  • Supervision
  • Team building
  • Communications
  • Customer service
Work History
Solutions Specialist, 10/2017 to Current
Barry-WehmillerYork, PA,
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Recommended new products and services to customers.
Customer Service Cashier, 10/2014 to 10/2017
Total WineEuless, TX,
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Set up new sales displays each Month as needed.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained and provided back-up coverage to provide customers with optimal support.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers locate appropriate store locations of Many products, answered questions about products and provided solutions for various issues.
Server, 09/2013 to 08/2015
Ymca Twin CitiesShakopee, MN,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Managed food resources, memorized orders and coordinated service in Number- table restaurant.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
High School Diploma: , Expected in 05/2015
Fast Forward Charter High School - Logan, UT,
  • Supervised team of 7 staff members.
  • I was also able to obtain key holder position in my current job to look into moving up.
  • My customers are always happy received recognition on having 10s for two months for customer service survey.

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School Attended

  • Fast Forward Charter High School

Job Titles Held:

  • Solutions Specialist
  • Customer Service Cashier
  • Server


  • High School Diploma

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