Solutions Specialist Resume Example

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SOLUTIONS SPECIALIST
Summary
To obtain a position in the BGCO department with Verizon Wireless. In this role I will utilize the years of experience with our company using my sales, customer service and business skills to help exceed our customers expectations while increasing company revenue and accomplishing overall goals.
Highlights
  • Self Sufficient
  • Detail-oriented
  • Organized
  • Time management
  • Excellent multi-tasker
  • Strong communication skills
  • Customer Service
  • Sales
  • Computer Skills
  • Strong Interpersonal skills
  • Negotiating
  • Critical Thinking
Skills

Billing, customer satisfaction, customer service, data entry, documentation, leadership, network quality, selling, phone skills, Answering phones, knowledge of Verizon Wireless systems, products and services.

Experience
Solutions Specialist
July 2007 to February 2017
Company NameCity, State
  • Meet and Exceed quota daily and monthly company targets.
  • Assist customer with billing and Device issues.
  • Use knowledge of company and products to discover new opportunity to bring value to customers account.
  • Team selling to achieve weekly and monthly goals.
  • Provide solution to our customers to drive NPS score
  • and exceed customers expectations.
  • Excellent communications and customer service and phone skills.
  • Provide first time resolution experiences for customers.
  • Cash handling and assist with keyholder positions when needed
  • Troubleshooting and problem solving skills used
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Educated customers on product and service offerings.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Customer Service Representative
June 2006 to July 2007
Company NameCity, State
  • Provide exceptional customer experience while review account and answering customer questions and concerns.
  • Answering phones and making outbound calls.
  • Exhibit quality customer service from greeting to departure.
  • Ensure all documentation and data entry is completed.
  • Activate and service equipment, billing issues and plan adjustments all done in this position.
Customer Service Specialist/Advocate
February 2016
Company NameCity, StateUse troubleshooting and problem-solving skills to come up with solutions to customers needs. Use great communication skills to resolve customer's device, billing and service concerns. Educate customers about how new solutions can positively impact their lives. Build customer relationships-earn their loyalty and trust by being polite and helpful and confident in resolutions. Additionally combining the skills needed for the customer service specialist with advance knowledge, skill, programs and applications available to better assist customer. Assist co-workers and new hires with knowledge base and skills to assist customer with resolving issues and concerns with account. Work with some small businesses and assist with needs of the company. Technical support and diagnose concerns with equipment and account overview. Generate business and increase revenue for the company with accessory and equipment sales by recommending and influencing the customer experience with knowledge and expertise
Education
Still Pursuing : Business Management/Marketing, CurrentDavenport UniversityCity, State, Genesee

Coursework in Business and Management

Continuing education in Business Management/Marketing

Diploma : Secondary Education, 1999Beecher High SchoolCity, State, Genesee

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Resume Overview

School Attended

  • Davenport University
  • Beecher High School

Job Titles Held:

  • Solutions Specialist
  • Customer Service Representative
  • Customer Service Specialist/Advocate

Degrees

  • Still Pursuing : Business Management/Marketing , Current
    Diploma : Secondary Education , 1999

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