Solutions Specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
To obtain a position in the BGCO department with Verizon Wireless. In this role I will utilize the years of experience with our company using my sales, customer service and business skills to help exceed our customers expectations while increasing company revenue and accomplishing overall goals.
  • Self Sufficient
  • Detail-oriented
  • Organized
  • Time management
  • Excellent multi-tasker
  • Strong communication skills
  • Customer Service
  • Sales
  • Computer Skills
  • Strong Interpersonal skills
  • Negotiating
  • Critical Thinking
06/2007 to 01/2017
Solutions Specialist Barry-Wehmiller Concord, CA,
  • Meet and Exceed quota daily and monthly company targets.
  • Assist customer with billing and Device issues.
  • Use knowledge of company and products to discover new opportunity to bring value to customers account.
  • Team selling to achieve weekly and monthly goals.
  • Provide solution to our customers to drive NPS score
  • and exceed customers expectations.
  • Excellent communications and customer service and phone skills.
  • Provide first time resolution experiences for customers.
  • Cash handling and assist with keyholder positions when needed
  • Troubleshooting and problem solving skills used
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Educated customers on product and service offerings.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
05/2006 to 06/2007
Customer Service Representative Unitedhealth Group Clinton, WA,
  • Provide exceptional customer experience while review account and answering customer questions and concerns.
  • Answering phones and making outbound calls.
  • Exhibit quality customer service from greeting to departure.
  • Ensure all documentation and data entry is completed.
  • Activate and service equipment, billing issues and plan adjustments all done in this position.
01/2016 to
Customer Service Specialist/Advocate Verizon Wireless City, STATE,
Use troubleshooting and problem-solving skills to come up with solutions to customers needs. Use great communication skills to resolve customer's device, billing and service concerns. Educate customers about how new solutions can positively impact their lives. Build customer relationships-earn their loyalty and trust by being polite and helpful and confident in resolutions. Additionally combining the skills needed for the customer service specialist with advance knowledge, skill, programs and applications available to better assist customer. Assist co-workers and new hires with knowledge base and skills to assist customer with resolving issues and concerns with account. Work with some small businesses and assist with needs of the company. Technical support and diagnose concerns with equipment and account overview. Generate business and increase revenue for the company with accessory and equipment sales by recommending and influencing the customer experience with knowledge and expertise

Billing, customer satisfaction, customer service, data entry, documentation, leadership, network quality, selling, phone skills, Answering phones, knowledge of Verizon Wireless systems, products and services.

Expected in Current
Still Pursuing: Business Management/Marketing
Davenport University - Flint, MI

Coursework in Business and Management

Continuing education in Business Management/Marketing

Expected in 1999
Diploma: Secondary Education
Beecher High School - Flint, MI

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Resume Overview

School Attended

  • Davenport University
  • Beecher High School

Job Titles Held:

  • Solutions Specialist
  • Customer Service Representative
  • Customer Service Specialist/Advocate


  • Still Pursuing
  • Diploma

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