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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

• Define, implement and lead communication strategies for Consumer, Technical, Medical and Pharmaceutical communications projects. •Design, develop and standardize content such as business operating procedures, user requirements documents, medical device labeling, clinical documents and marketing materials. •Strong writing and editing skills required to attract, influence, educate and simplify content for target audiences. •Excellent communication and interpersonal skills required to effectively collaborate with multiple levels such as Senior Management, Medical Affairs, Regulatory Affairs and Sales/Marketing. •Effective Customer Relationship Management (CRM) skills necessary for connecting and cultivating successful business relationships and strategies.

Skills
  • Achieve operational objectives
  • Prepare/complete action plans
  • Manage problem resolution
  • SOFTWARE TOOLS/DEVELOPMENT/METHODOLOGIES
  • Agile/Scrum/Waterfall
  • Root Cause Analysis
  • Database Design/C+/XML
  • Veeva/iRep
  • MS Office Suite/MS Developer Studio
  • Adobe Technical Communications
  • Content Management Systems
  • Adobe, PROJECT MANAGEMENT
  • Photo, Quality
  • Agile, Quick
  • BI, Safety
  • C++, Sales
  • C+, Siebel
  • Com, Technical Support
  • Content, User training
  • Content Management, Training materials
  • CRM, Website
  • Customer Relationship Management, Workflow
  • Client, XML
  • Customer satisfaction
  • Customer service
  • Database Design
  • Delivery
  • Imaging
  • Letters
  • Marketing
  • Marketing materials
  • Materials
  • MS Office Suite
  • PowerPoint presentations
  • Network
  • Online help
  • Developer
  • Posters
  • Print Production
  • Problem resolution
Education
Rochester Institute of Technology , Expected in 2011 MBA : - GPA :
SUNY Institute of Technology , Expected in 1999 B.S : Communications - GPA :
Monroe Community College , Expected in 1997 A.A.S : Marketing Management - GPA :
Work History
Booz Allen Hamilton Inc. - Solutions Developer
Camp Parks, CA, 03/2013 - 12/2014
  • U.S.
  • Based company specializing in interactive and virtual led training materials supporting global large-scale Pharmaceutical/Biotech companies.
  • Lead successful delivery of training materials to Warner Chilcott (Actavis) District Managers which enables DM’s to effectively use their newly customized Siebel system targeted to their Pharmaceutical Sales Metrics.
  • Supported Eagle’s top client, Boehringer-Ingleheim (BI) with deployment of their Veeva/iRep system, a Customer Relationship Management (CRM) and closed loop marketing solution built exclusively for the iPad.
  • Supported training for Gilead Science sales force on customized CRM software, results exceeded customer expectations and secured future business with Gilead Sciences.
  • Wrote training materials such as Quick Reference Guides and PowerPoint presentations for Takeda Pharmaceuticals, supporting the rollout of their new CRM software.
  • Managed content reviews/validations to ensure quality and timing of materials for delivery to instructional trainers.
Principia Biopharma Inc. - Medical Communications Lead
Gary, IN, 11/2010 - 09/2012
  • Baxter Inc.
  • Is a global, diversified healthcare company that applies a combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care worldwide.
  • Assisted Regulatory Affairs with Field Safety Corrective Action (FSCA) letters for device recalls and labeling content for 510(k) FDA submissions.
  • Created amd standardized customer service bulletins to improve communications between Biomedical/IT staff and Baxter Technical Support.
  • Redesigned the sigmapumps.com website and service portal which increased customer satisfaction through ease of use in accessing online instructions and user training for the Smart Pump Infusion System.
  • Maintained medical device operational and service guides, labeling materials, clinical documents and posters, quick reference guides and various marketing materials for a Smart Pump Infusion System and accompanying IV sets.
Eastman Kodak Company – Kodak Professional/Consumer - Technical Communications Lead
City, STATE, 06/2003 - 11/2010
  • Eastman Kodak Company is an American multinational imaging and photographic equipment, materials and services company.
  • Designed and developed the Pro-Lab Online Resource Center for Kodak Pro-Photo customers, a communications portal to increase knowledge, customer awareness and support through online engagement.
  • Supported Digital Output Systems division, provided online, print, technical and marketing literature for Digital Print Production software, a digital software application that optimizes workflow efficiencies for professional labs/studios.
  • Developed professional online help systems using C++ and XML for Kodak Creative Production (KCPS) software, a global software solution for labs and retailers with a network of over 27,000 stores.
Affiliations
World Vision •National Association of Medical Device Sales (NAMSR) •Regulatory Affairs Professional Society (RAPS)

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School Attended

  • Rochester Institute of Technology
  • SUNY Institute of Technology
  • Monroe Community College

Job Titles Held:

  • Solutions Developer
  • Medical Communications Lead
  • Technical Communications Lead

Degrees

  • MBA
  • B.S
  • A.A.S

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