ā¢ Define, implement and lead communication strategies for Consumer, Technical, Medical and Pharmaceutical communications projects. ā¢Design, develop and standardize content such as business operating procedures, user requirements documents, medical device labeling, clinical documents and marketing materials. ā¢Strong writing and editing skills required to attract, influence, educate and simplify content for target audiences. ā¢Excellent communication and interpersonal skills required to effectively collaborate with multiple levels such as Senior Management, Medical Affairs, Regulatory Affairs and Sales/Marketing. ā¢Effective Customer Relationship Management (CRM) skills necessary for connecting and cultivating successful business relationships and strategies.
- Achieve operational objectives
- Prepare/complete action plans
- Manage problem resolution
- SOFTWARE TOOLS/DEVELOPMENT/METHODOLOGIES
- Agile/Scrum/Waterfall
- Root Cause Analysis
- Database Design/C+/XML
- Veeva/iRep
- MS Office Suite/MS Developer Studio
- Adobe Technical Communications
- Content Management Systems
- Adobe, PROJECT MANAGEMENT
- Photo, Quality
- Agile, Quick
- BI, Safety
- C++, Sales
- C+, Siebel
- Com, Technical Support
- Content, User training
- Content Management, Training materials
- CRM, Website
- Customer Relationship Management, Workflow
- Client, XML
- Customer satisfaction
- Customer service
- Database Design
- Delivery
- Imaging
- Letters
- Marketing
- Marketing materials
- Materials
- MS Office Suite
- PowerPoint presentations
- Network
- Online help
- Developer
- Posters
- Print Production
- Problem resolution
Camp Parks, CA, 03/2013 - 12/2014
- U.S.
- Based company specializing in interactive and virtual led training materials supporting global large-scale Pharmaceutical/Biotech companies.
- Lead successful delivery of training materials to Warner Chilcott (Actavis) District Managers which enables DMās to effectively use their newly customized Siebel system targeted to their Pharmaceutical Sales Metrics.
- Supported Eagleās top client, Boehringer-Ingleheim (BI) with deployment of their Veeva/iRep system, a Customer Relationship Management (CRM) and closed loop marketing solution built exclusively for the iPad.
- Supported training for Gilead Science sales force on customized CRM software, results exceeded customer expectations and secured future business with Gilead Sciences.
- Wrote training materials such as Quick Reference Guides and PowerPoint presentations for Takeda Pharmaceuticals, supporting the rollout of their new CRM software.
- Managed content reviews/validations to ensure quality and timing of materials for delivery to instructional trainers.
Gary, IN, 11/2010 - 09/2012
- Baxter Inc.
- Is a global, diversified healthcare company that applies a combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care worldwide.
- Assisted Regulatory Affairs with Field Safety Corrective Action (FSCA) letters for device recalls and labeling content for 510(k) FDA submissions.
- Created amd standardized customer service bulletins to improve communications between Biomedical/IT staff and Baxter Technical Support.
- Redesigned the sigmapumps.com website and service portal which increased customer satisfaction through ease of use in accessing online instructions and user training for the Smart Pump Infusion System.
- Maintained medical device operational and service guides, labeling materials, clinical documents and posters, quick reference guides and various marketing materials for a Smart Pump Infusion System and accompanying IV sets.
City, STATE, 06/2003 - 11/2010
- Eastman Kodak Company is an American multinational imaging and photographic equipment, materials and services company.
- Designed and developed the Pro-Lab Online Resource Center for Kodak Pro-Photo customers, a communications portal to increase knowledge, customer awareness and support through online engagement.
- Supported Digital Output Systems division, provided online, print, technical and marketing literature for Digital Print Production software, a digital software application that optimizes workflow efficiencies for professional labs/studios.
- Developed professional online help systems using C++ and XML for Kodak Creative Production (KCPS) software, a global software solution for labs and retailers with a network of over 27,000 stores.
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School Attended
- Rochester Institute of Technology
- SUNY Institute of Technology
- Monroe Community College
Job Titles Held:
- Solutions Developer
- Medical Communications Lead
- Technical Communications Lead
Degrees
- MBA
- B.S
- A.A.S
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