Intelligent Customer Analytics (IC-360TM) IC-360 product enables organizations to research, analyze and discover customer behavioral patterns by leveraging various sources of data like social media data (i.e.Facebook, twitter, chats, comments, reviews and other micro blogs), company's transaction data and User defined data source.It also gives a consolidated view of particular brand, product or service from a social media customer perspective, Single Customer View (SCV) and the vision that marketers can truly understand their customers across all the channels.
Environment Apache Hadoop, Flume, Hive, Pig, Web Crawler, Elastic Search, HBase, R, Maven.
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