Felicity Weeks

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Highly skilled Technical Support Manager with 9 year history of delivering innovative IT initiatives resource management and cross-functional leadership. Possesses excellent problem solving and critical thinking skills.

Core Qualifications
  • Process Redesign
  • Performance Improvement
  • Budgeting
  • Troubleshooting/Resolution
  • End-user Support
  • Strategic Planning
  • Organizational Development
  • Cross-functional Leadership
  • Analytical & Conceptual Problem Solving
  • Resource Management
Experience
Technical Support Manager
2/1/2011 – Current
Company Name
City, State
  • Oversee purchasing and budgeting for technology procurement and liaise with purchasing to coordinate payment receiving and ordering.
  • Measure network device capacity and hosted applications to determine and coordinate additional resource acquisition.
  • Write and maintained technical and operational documentation on University Intranet.
Technical Support Manager
7/1/2008 – 2/1/2011
Company Name
City, State
  • Managed RFP’s and IFB’s for telephone and network systems data center and information systems infrastructure.
  • Developed disaster recovery plans including restoration planning backup and restoration procedures and data retention.
  • Maintained network resources through development of security and access procedures.
Technical Support Manager
6/1/2005 – 7/1/2008
Company Name
City, State
  • Supervised technical staff accountable for data and computer network operations district-wide.
  • Coordinated and delegated work assignments to resolve procedural and critical technical issues.
  • Collaborated with Purchasing Department to negotiate payment structure terms and conditions and service level agreement.
Education
Bachelor of Science – Computer Science
2005
University Name
City, State

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