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Sleep In-Direct Care Staff Resume Example

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SLEEP IN-DIRECT CARE STAFF
Summary

Energetic professional who offers excellent customer service, strong leadership, management, and written and verbal communication skills. Has a passion to motivate, influence, and inspire individuals. Enjoys working with people in person and over the phone. Highly skilled in representing employer professionally.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Report writing
  • Internet Savvy

  • Strong interpersonal skills
  • Dedicated team player
  • Time management
  • Meticulous attention to detail
Experience
Sleep In-Direct Care Staff10/2013 － 10/2014Company NameCity, State
  • Aided in daily routines and activities that taught the girls how to manage their behaviors, appropriate coping skills, healthy and age appropriate activities that will transcend into the community and their homes.
  • Ensured a consistent and structured environment for the girls.
  • Created fun activities for the girls to enjoy throughout the day.
  • Oversaw household responsibilities/chores and checking to make sure it was done correctly.
  • Provided the girls with guidance but encouraged each girl to establish skills to resolve their conflicts without resorting to past behaviors.
  • Helped girls learn what responsibilities are in preparing them to live independently.
  • Assisted girls in working on issues that have brought them into placement and help them find alternative coping skills.
  • Provided safe restraints to protect girls from hurting themselves or others.
Lead Support Professional02/2013 － 10/2013Company NameCity, State
  • Responsible for overseeing and coordinating appropriate activities that involved residents.
  • Ensured that all programs were being completed in accordance with the residents' Individual Support Plans (ISP).
  • Works with individuals in crisis situations and/or behaviors on site.
  • Completed incident reports when incidents occur.
  • Open to work any shift 7-3, 3-11, 11-7 including doubles.
  • Ensured that meals and diets of the residents are appropriate, well-balanced and served daily.
  • Created the monthly schedules to fulfill the staffing pattern.
  • Replenished food and all supplies for the home as needed.
  • Ensured that the meals and diets of residents are appropriate and well-balanced.
  • Made certain that all residents clothing and personal supplies are maintained.
  • Reviewed for completion of the M.A.R.'s, Narcotic Sheets, Progress Notes and ADL/TA Sheets, Physician Orders, Nighttime Supervision Sheets and Communication Books.
  • Supervised the Direct Care staff to ensure the proper implementation of their job duties in their respective houses.
  • Ensured all needed documentation is properly placed in residents books in a timely manner.
  • Completed monthly evaluations of assigned DSPs.
  • Accompanied residents to scheduled appointments.
  • Responsible for counseling and documenting DSPs in their job duties and performance.
  • Enforced all policies and procedures.
  • Responsible for the on call phone maintaining proper housing staff ratio and filling in when necessary.
  • Reported all concerns/dilemmas to the Lead Support Supervisor or Designee.
  • Maintained strict confidentiality and privacy of residents and employees' personally identifiable health information at all times in accordance with HIPPA privacy rules and company policies.
Administrative Assistant10/2011 － 02/2013Company NameCity, State
  • Logged in all appointments and relayed information to the Administrator.
  • Sent and received all necessary documentation to Logisticare.
  • Logged in and notified responsible parties of all delivered medication.
  • Distributed and assisted with the application process.
  • Ensured that all messages were taken daily (voicemail, e-mail, etc.) and given to the appropriate parties.
  • Prepared monthly paperwork.
  • Assisted in doing light office cleaning.
  • Answered phones and directed all calls to the appropriate parties.
  • Filed all paperwork in Residential Cumulative Records.
  • Maintained residential Cumulative Records, including Waiver Documentation, M.A.R.
  • and historical records.
  • Ensured that all proper documentation was copied and distributed to the appropriate parties.
  • Created and distributed a monthly appointment schedule.
  • Maintained and ordered office supplies and medical supplies.
  • Made monthly medical requests and maintained accurate data.
  • Filed maintenance request forms and gave incomplete projects to the QA for follow-up.
  • Purged cumulative records monthly.
  • Provided excellent customer service.
Qualified Mental Health Professional02/2010 － 10/2011Company NameCity, State
  • Provided effective in-home and office-based services and treatment to the families of children who were experiencing significant behavioral or emotional difficulties who were subjected to abuse or neglect and were at high risk of being removed from the family home.
  • Attended meetings and took notes pertaining to the children's growth.
  • Relayed messages to parents, case managers and directors of visits and met with parents concerning children's behavior.
  • Analyzed, evaluated, and provided information and recommendations when completing initial service plans, discharges, and progress reports.
  • Reviewed and evaluated reports making sure they were aligned with program goals, priorities, and agency standards.
  • Assisted in planning of services, Modeled and taught problem-solving techniques.
  • Provided a variety of interventions (behavioral, social, and/or recreational) in youths,' homes, and communities.
  • Provided advocacy and support for families.
  • Reviewed and coordinated scheduling and appointments.
  • Reviewed, planned, and coordinated discharges.
Education
2011Bachelor of Arts:Virginia Union University - PsychologyCity, State, United States
Skills
  • Exceptional ability to stay attentive when helping customers.
  • Able to find conflict resolution without losing self composure.
  • Self-presentation and positive attitude.
  • Provides great tenacity.
Professional Affiliations
  • Camp Miracles and Magic (Counselor in M.A.) 2010-Present
  • Acclaim Care (Hospitality Committee) 2011-2013
  • Active Member of Delta Sigma Theta Sorority, Incorporated (Vice President, Recording Secretary, Custodian, Social Action Committee, Arts and Letters Committee) 2009-2010.
  • Psychology Club (Secretary) 2010
  • National Pan-Hellenic Council (Vice President, Secretary, Head of program committee) 2009-2010
  • PAL Youth Council (Secretary) 2003-2006
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Resume Overview

School Attended

  • Virginia Union University

Job Titles Held:

  • Sleep In-Direct Care Staff
  • Lead Support Professional
  • Administrative Assistant
  • Qualified Mental Health Professional

Degrees

  • 2011 Bachelor of Arts : Virginia Union University - Psychology

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