Shoe Fit Specialist resume example

*Interact with consumers and retail sales staff generating excitement and brand awareness
*Set up and/or maintain seasonal product displays
*Develop and maintain productive, effective and professional relationships with peers, superiors and retail store sales staff
*Work at consumer events to demonstrate products, build consumer awareness, stimulate try-on, and assist with sales
* Train sales staff on consumer engagement, product inventory, upcoming inventory and overall brand awareness

*Territory covered NY, NJ, PA and CT

• Greeted customers and helped with product questions, selections and purchases.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Issued receipts and processed refunds, credits or exchanges.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Supported loss prevention goals by monitoring shopper behavior.
• Supported efficient and timely replenishment of sales floor merchandise.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Used POS system to process sales, returns, online orders and gift card activations.
• Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Monitored security and handled incidents calmly.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered questions about store policies and addressed customer concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Informed customers of current store promotions to encourage additional sales purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Used POS system to process sales, returns, online orders and gift card activations.
• Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.