, , 100 Montgomery St. 10th Floor
Home: (555) XXX-1000 - Cell: - resumesample@example.com - -
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Driven to obtain a long-term position.
- Verbal and Written Communication
- Attention to Detail
- Product Tagging and Categorization
- Merchandising and Display
- Microsoft Office
- Reliable and Responsible
- Motivated Team Player
- Cash Register Operations
- Customer Relationships
- Adaptable and Flexible
- Active Listening
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- Decision Making
- Friendly and Enthusiastic
- Customer-Oriented Mindset
- Critical Thinking
- Forklift Operation
- Data Processing
- Organization and Categorization
- Product Sales and Promotion
- Problem Solving
- Quick Learner
- Honesty and Integrity
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11/2015 to Current Shelf Edge Specialist H-E-B – Sugar Land, TX,
- Provided world class support to 100+ valued customers per day, leveraging extensive product knowledge to troubleshoot challenges, build brand affinity and promote long-term customer satisfaction.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Followed orders precisely for correct items, sizes and quantities.
- Updated merchandise pricing to match new values and special promotional rates.
- Received new stock and input values into computer system.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with managers to achieve new product assignment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
10/2019 to 03/2020 Burista Coffee Shop – City, STATE,
- Greet and serve 50+ customers; demonstrate knowledgeable selling techniques to reach daily quotas.
- Stock, straighten, cleaned, to maintain net dependable appearance for customers.
- Performing administrative task such as answering telephones, and ordering supplies.
- Operate cash register and maintain knowledge of cashier procedures.
- Expected to represent store in professional manner, always striving to provide excellent service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prioritized drink requests while managing interruptions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Set and achieved goals for professional development and advancement.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Upsold specialty items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Educated coworkers and customers about new products.
- Created original artwork for specials board display daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Complied with standards for merchandising, stocking and storing product.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer Clairelty by using strong communication abilities to resolve customer problems.
- Engendered customer Clairelty by remembering personal preferences and allergy information.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Constantly expanded personal knowledge of coffee styles and varieties.
06/2014 to 11/2015 Team leader/ Manager Bush’s Chicken – City, STATE,
- Provide quality customer service while handling customers’ orders.
- Served breakfast, lunch, and dinner 50-100 customers per shift.
- Manage front counters to achieve business/organizational goals.
- Build strong, trusting relationships with employers and customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Expected in 05/2014 Diploma:
George H W Bush New Tech Odessa - Odessa, TX,
GPA:
Expected in 12/2014 Associate: General studies, Sociology, and Psychology
Odessa College - Odessa, TX
GPA:
Expected in 05/2020 Bachelor of Science: Psychology
The University of Texas of The Permian Basin - Odessa, TX
GPA:
Spanish:
Native or Bilingual
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