Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) XXX-1000 - Cell: - - -
Professional Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Driven to obtain a long-term position.

  • Verbal and Written Communication
  • Attention to Detail
  • Product Tagging and Categorization
  • Merchandising and Display
  • Microsoft Office
  • Reliable and Responsible
  • Motivated Team Player
  • Cash Register Operations
  • Customer Relationships
  • Adaptable and Flexible
  • Active Listening
  • Decision Making
  • Friendly and Enthusiastic
  • Customer-Oriented Mindset
  • Critical Thinking
  • Forklift Operation
  • Data Processing
  • Organization and Categorization
  • Product Sales and Promotion
  • Problem Solving
  • Quick Learner
  • Honesty and Integrity
Work History
11/2015 to Current
Shelf Edge Specialist H-E-B Sugar Land, TX,
  • Provided world class support to 100+ valued customers per day, leveraging extensive product knowledge to troubleshoot challenges, build brand affinity and promote long-term customer satisfaction.
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
  • Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
  • Followed orders precisely for correct items, sizes and quantities.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Received new stock and input values into computer system.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Conducted research, gathered information from multiple sources and presented results.
  • Collaborated with managers to achieve new product assignment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
10/2019 to 03/2020
Burista Coffee Shop City, STATE,
  • Greet and serve 50+ customers; demonstrate knowledgeable selling techniques to reach daily quotas.
  • Stock, straighten, cleaned, to maintain net dependable appearance for customers.
  • Performing administrative task such as answering telephones, and ordering supplies.
  • Operate cash register and maintain knowledge of cashier procedures.
  • Expected to represent store in professional manner, always striving to provide excellent service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prioritized drink requests while managing interruptions.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Set and achieved goals for professional development and advancement.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Upsold specialty items with beverages, increasing store sales.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Educated coworkers and customers about new products.
  • Created original artwork for specials board display daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Complied with standards for merchandising, stocking and storing product.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer Clairelty by using strong communication abilities to resolve customer problems.
  • Engendered customer Clairelty by remembering personal preferences and allergy information.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Constantly expanded personal knowledge of coffee styles and varieties.
06/2014 to 11/2015
Team leader/ Manager Bush’s Chicken City, STATE,
  • Provide quality customer service while handling customers’ orders.
  • Served breakfast, lunch, and dinner 50-100 customers per shift.
  • Manage front counters to achieve business/organizational goals.
  • Build strong, trusting relationships with employers and customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Expected in 05/2014
George H W Bush New Tech Odessa - Odessa, TX,
Expected in 12/2014
Associate: General studies, Sociology, and Psychology
Odessa College - Odessa, TX
Expected in 05/2020
Bachelor of Science: Psychology
The University of Texas of The Permian Basin - Odessa, TX
Native or Bilingual

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Resume Overview

School Attended

  • George H W Bush New Tech Odessa
  • Odessa College
  • The University of Texas of The Permian Basin

Job Titles Held:

  • Shelf Edge Specialist
  • Burista
  • Team leader/ Manager


  • Diploma
  • Associate
  • Bachelor of Science

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