Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Driven to obtain a long-term position.
Skills
Verbal and Written Communication
Attention to Detail
Product Tagging and Categorization
Merchandising and Display
Microsoft Office
Reliable and Responsible
Motivated Team Player
Cash Register Operations
Customer Relationships
Adaptable and Flexible
Active Listening
Decision Making
Friendly and Enthusiastic
Customer-Oriented Mindset
Critical Thinking
Forklift Operation
Data Processing
Organization and Categorization
Product Sales and Promotion
Problem Solving
Quick Learner
Honesty and Integrity
Work History
11/2015 to Current
Shelf Edge Specialist H-E-B – Sugar Land, TX,
Provided world class support to 100+ valued customers per day, leveraging extensive product knowledge to troubleshoot challenges, build brand affinity and promote long-term customer satisfaction.
Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
Followed orders precisely for correct items, sizes and quantities.
Updated merchandise pricing to match new values and special promotional rates.
Received new stock and input values into computer system.
Marked stock with identification tags and labels to outline information such as storage locations.
Conducted research, gathered information from multiple sources and presented results.
Collaborated with managers to achieve new product assignment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adhered to social distancing protocols and wore mask or face shield at all times.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
10/2019 to 03/2020
Burista Coffee Shop – City, STATE,
Greet and serve 50+ customers; demonstrate knowledgeable selling techniques to reach daily quotas.
Stock, straighten, cleaned, to maintain net dependable appearance for customers.
Performing administrative task such as answering telephones, and ordering supplies.
Operate cash register and maintain knowledge of cashier procedures.
Expected to represent store in professional manner, always striving to provide excellent service.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Prioritized drink requests while managing interruptions.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Set and achieved goals for professional development and advancement.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Upsold specialty items with beverages, increasing store sales.
Cleaned counters, machines, utensils and seating areas daily.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Educated coworkers and customers about new products.
Created original artwork for specials board display daily.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Complied with standards for merchandising, stocking and storing product.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Elevated customer Clairelty by using strong communication abilities to resolve customer problems.
Engendered customer Clairelty by remembering personal preferences and allergy information.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Constantly expanded personal knowledge of coffee styles and varieties.
06/2014 to 11/2015
Team leader/ ManagerBush’s Chicken – City, STATE,
Provide quality customer service while handling customers’ orders.
Served breakfast, lunch, and dinner 50-100 customers per shift.
Manage front counters to achieve business/organizational goals.
Build strong, trusting relationships with employers and customers.
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Reconciled cash and credit card transactions to maintain accurate records.
Identified team weak points and implemented corrective actions to resolve concerns.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Expected in 05/2014
Diploma: George H W Bush New Tech Odessa - Odessa, TX, GPA:
Expected in 12/2014
Associate: General studies, Sociology, and Psychology Odessa College - Odessa, TX GPA:
Expected in 05/2020
Bachelor of Science: Psychology The University of Texas of The Permian Basin - Odessa, TX GPA:
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