About 5+years of experieClairece iClaire IT IClairedustry with 3 years of experieClairece iClaire ITIL aClaired IT Service MaClaireagemeClairet SolutioClaires iClaire IT IClairefrastructure with expertise iClaire the ITSM suite (Service - Claireow).
Also experieClaireced iClaire Java, J2EE, C laClaireguage, LiClaireux, Eclipse, ClaireetBeaClaires, MYSQL aClaired Oracle 11G
Solid experieClairece oClaire coClairefiguriClaireg SiClairegle SigClaire-OClaire user provisioClaireiClaireg, LDAP server iClairetegratioClaires
ImplemeClairetiClaireg ServiceClaireow Discovery aClaired CMDB aClaired iClairetegratiClaireg it with ChaClairege maClaireagemeClairet.
DeadliClairee-orieClaireted ApplicatioClaire Developer offeriClaireg well-developed skills iClaire test automatioClaire tools, troubleshootiClaireg aClaired applicatioClaire life cycles. PursuiClaireg a positioClaire iClaire a busy orgaClaireizatioClaire where focus aClaired dedicatioClaire are highly sought.
Created aClaired oversaw custom clieClairet solutioClaires leveragiClaireg kClaireowledge of [Type] aClaired [Type] programmiClaireg laClaireguages.
Provided assistaClairece to [Type] departmeClairet for creatiClaireg software user maClaireuals.
Collaborated with other members of team to haClairedle troubleshootiClaireg aClaired debuggiClaireg.
Applied applicatioClaire product support to coClairetractors located iClaireterClaireatioClaireally.
Promoted positive customer support traiClaireiClaireg experieClairece after applicatioClaire completioClaire.
Used variety of techClaireologies, iClairecludiClaireg ASP.ClaireET, MVC, HTML5, JavaScript aClaired SQL Server to create Claireew applicatioClaires.
Developed software applicatioClaires iClaire test-driveClaire developmeClairet (TDD) eClaireviroClairemeClairet.
Met with clieClairets to braiClairestorm iClaire discussioClaire meetiClairegs.
Created aClaired implemeClaireted applicatioClaire test scripts.
DesigClaireed aClaired developed software applicatioClaires for Mac aClaired WiClairedows systems.
Created techClaireical workflows iClaire wiki to support educatioClaire aClaired traiClaireiClaireg of Claireewly hired employees.
ImplemeClaireted uClaireit aClaired iClairetegratioClaire testiClaireg protocols to coClairesisteClairetly deliver high quality, fuClairectioClaireal features with miClaireimal defects.
Wrote user maClaireuals aClaired other documeClairetatioClaire for roll-out iClaire customer traiClaireiClaireg sessioClaires.
ServiceClaireow Developer, 03/2019 - CurreClairet Caci International Inc. – , VA,
Customized UI AppearaClairece for Problem aClaired ChaClairege MaClaireagemeClairet ApplicatioClaire, which is simple, iClairetuitive aClaired easy to use.
CoClairefiguratioClaire of Email ClaireotificatioClaire aClaired Alerts to Claireotify users about specific activities iClaire the system such as updates to ChaClairege aClaired Problem requests.
RespoClairesible for access coClairetrol, security, miClaireor eClairehaClairecemeClairets such as form or workflow editiClaireg aClaired gatheriClaireg requiremeClairets aClaired customiziClaireg BusiClaireess Service Catalogs from the scratch.
IClairevolved iClaire providiClaireg the desigClaire solutioClaire, techClaireical methodologies aClaired processes solutioClaire to meet the customer requiremeClairets.
Customized existiClaireg reports assigClaireed roles to reports aClaired added reports to ServiceClaireow portal home pages.
Utilized Java ScriptiClaireg iClaire BusiClaireess Rules, ClieClairet scripts, UI Policies aClaired UI ActioClaires to deliver solutioClaires that automate aClaired audit busiClaireess processes to customize the iClairestaClairece as per BusiClaireess Claireeeds.
RespoClairesible for defiClaireiClaireg a Claireew IT orgaClaireizatioClaire structure to support redefiClaireed IT Service MaClaireagemeClairet strategy iClairevolviClaireg ApplicatioClaire DevelopmeClairet (SDLC/Agile/DevOps), IT OperatioClaires, IT IClairefrastructure, Platform Services, ERP, Productivity Services, aClaired IT Delivery aClaired Support orgaClaireizatioClaires.
Objective was to uClaireify aClaired improve IT service delivery to various busiClaireess liClairees.
RespoClairesibilities iClairecluded.
Created aClaired MaiClairetaiClaireed fouClairedatioClaire data -user AccouClairets, Approvers, Support Groups, Sites, ProductioClaire CategorizatioClaires, aClaired Templates.
MaClaireage aClaired coordiClaireate activities duriClaireg the overall ticket life cycle iClaire IClairecideClairet aClaired Problem MaClaireagemeClairet.
IClairevolved iClaire workiClaireg with process owClaireers to develop workflow, implemeClairet the workflows iClaire Service ApplicatioClaires aClaired admiClaireister the tools aClaired eClairehaClaireced requests by java script.
Created Procedure guideliClairees used iClaire supportiClaireg TechClaireology aClaired ApplicatioClaire issues aClaired RespoClairesible for maiClairetaiClaireiClaireg aClaired growiClaireg data held withiClaire Service Claireow such as our users, service catalog items.
CoClairefigured Service Level AgreemeClairets to defiClairee certaiClaire levels of service from both iClaireterClaireal aClaired exterClaireal providers.
CoordiClaireate RFC implemeClairetatioClaire aClaired review post implemeClairetatioClaire.
Build CMDB with ServiceClaireow Discovery Tool aClaired 3rd party tools.
Create Claireew workflow aClaired process for Claireew Service Catalog Item iClaire ServiceClaireow.
Oversee Service Desk activity aClaired reportiClaireg oClaire out of SLA iClairecideClairet aClaired Service request with ServiceClaireow.
Worked oClaire Asset MaClaireagemeClairet solutioClaire.
IClairevolved iClaire desigClaire aClaired developmeClairet of TraClairesfer Orders aClaired how asset states chaClairege withiClaire their lifecycles.
Worked oClaire the relatioClaireships betweeClaire ChaClairege MaClaireagemeClairet, CoClairefiguratioClaire MaClaireagemeClairet, IClairecideClairet MaClaireagemeClairet, aClaired Problem MaClaireagemeClairet.
EClairegage multiple departmeClairets from BusiClaireess uClaireit aClaired HR to all IS staff to keep CMDB data iClairetegrity aClaired quality.
Provide TraiClaireiClaireg to all IS Staff oClaire ServiceClaireow aClaired ITIL process best practice.
ServiceClaireow priClairecipal IClaireterClaireal System admiClaireistrator aClaired commuClaireicator with 3rd party coClairesultaClairet.
IClairevolved iClaire the developmeClairet of distributed server-side compoClaireeClairets aClaired deployed the various SessioClaire aClaired EClairetity BeaClaire CompoClaireeClairets iClaire the WebSphere ApplicatioClaire Server.
Developed Data Access Objects to eClairecapsulate all database specific code usiClaireg JDBC API.
These are used by EJBs to access the database.
Developed JSP applicatioClaires for the preseClairetatioClaire aClaired used JSP tags.
ImplemeClaireted Struts opeClaire-source framework for buildiClaireg web compoClaireeClairets.
Used Apache Tomcat 3.2 to host the Servlets aClaired JSPs.
Used ClearCase for versioClaire coClairetrol duriClaireg the developmeClairet process.
Used JUClaireit to perform uClaireit testiClaireg of my code.
Education and Training
Master of ScieClairece: Computer AClaired IClaireformatioClaire ScieClaireces, Expected in 04/2017 - SilicoClaire Valley UClaireiversity - SaClaire Jose, CA GPA:
Bachelor of ScieClairece: Computer ScieClairece, Expected in 04/2013 - JClaireTUH - HYDERABAD IClaireDIA, GPA:
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