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I'm looking for a position where I can have the opportunity to use my written communication skills. ... you're also showing that you have the skills and experience necessary to do so. I am excited by the opportunity to work with an innovative, successful company such as your own. Handle all types of customer service requirements in work environments with excellent analytical, schedule management, and document preparation skills. Effectively handle the needs of numerous customers each day by delivering fast, knowledgeable support. Excellent relationship-building skills, team-oriented nature, and ability to multitask. Personable Customer Service professional offering over two years of experience resolving account and service concerns for company customers. Gifted in working with stressed, confused, and upset individuals in need of benefits information and supportive guidance to navigate systems. Competent at operating within company regulations and department guidelines to manage telephone calls, emails, letters, and in-person requests for assistance. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. I am focused on surpassing expectations and driving team success.
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Customer service representative responsible for shop operation scheduling and service completion. Service with the automotive industry, duties involved scheduling mechanic to work on vehicles, collecting customer information, and logging process of repairs for billing purposes. Responsible for managing inventory based on demand and cost targets. Was be able to maintain stock at levels that enable internal servicing and repair departments to complete their work without delay while avoiding costs of carrying excessive inventory.
- Used computer system to enter customer information, create service records, order parts and develop cost estimations
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Investigated and resolved customer inquiries and complaints quickly
- Met all customer call guidelines including service levels, handle time and productivity
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Followed up with customers about resolved issues to maintain high standards of customer service
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Entered customer interaction details in to track requests, document problems and record solutions offered
- Performed data entry with software to record call notes, suggestions and questions
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Operated POS system to itemize and complete average of customer purchases
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Member of the Field Operations Department responsible for driving equipment to and from locations, prepping the well site for operation, rigging-in and rigging-out all equipment, mixing and pumping fluids during each stage of the frac job, and completing the procedure safely.
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Transported material to customer locations in a time frame
Responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and
filling orders from stock, packing and shipping orders, or managing, organizing, and retrieving stock.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Confirmed accuracy, quality and quantity of materials received
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Texas A&M International University - Laredo, TX
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Resume Overview
School Attended
- Texas A&M International University
Job Titles Held:
- Service Writer & Parts Coordinator
- Equipment Operator One
- Warehouse Associate
Degrees
- Bachelor of Arts
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